The Ministry of Telecommunications and Postal Services (MOTPS) is responsible for the development of the country's telecommunications infrastructure and oversees and regulates the telecommunications network and service providers. The country has no formal landline telephone network, and telecommunications services are provided through satellite and mobile communications networks. Various large international mobile phone providers are present in the country. Most urban centres and along major roads have mobile phone coverage. Sim cards are readily available in the market, and registration is required. Mobile Internet is available on all networks, with high speed in significant towns and low speed in other locations; however, data costs are still relatively high. 

For more information on telecoms contacts, please see the following link: 4.11 Additional Services Contact List.

Telecommunications Regulations

There are formal telecommunications regulations in place. The National Communication Authority (NCA) is currently responsible for the allocation of frequencies and agreements. The Ministry of Telecommunication and Postal Services (MOTPS) aims to establish a Telecommunications Regulator by 2014 and is currently working with various international actors in this regard.

Existing Humanitarian Telecoms Systems

The humanitarian communications system is well developed and present with 24-hour staffed radio rooms located in all major state capitals and areas with a permanent humanitarian presence.
Currently, the Emergency Telecommunications Cluster (ETC) is not operational in South Sudan from Sudan. The country is now using the communication cluster, which only organizes meetings and responds during emergencies.

Internet Service Providers (ISPs)

Yes, South Sudan have internet service providers (ISPs) and all are concentrated in Juba, Organisation can contract them for their internet services in Juba. The country has two fibre optic connections from Uganda. South Sudan uses the optic fibre connection in Juba and in the field, they use V-sat. The service providers are reliable in Juba but limited in other parts of the Country.

Mobile Network Operators (MNOs)

Mobile networks have significantly expanded their coverage and reliability in South Sudan over the years, improving access to communication and connectivity for the population. However, challenges remain due to the country's vast geography, limited infrastructure, and ongoing conflict. While major mobile network operators operate in South Sudan, coverage can be uneven, particularly in remote and conflict-affected areas.

Companies such as MTN South Sudan, Zain South Sudan, and Digital South Sudan dominate the mobile network market in the country. These operators have made substantial investments in expanding their network infrastructure and improving service quality. However, due to the challenging operating environment, including frequent power outages and limited maintenance capacity, network reliability can vary.

In terms of regulatory requirements affecting the use of mobile money at scale, the Central Bank of South Sudan has established guidelines and regulations to ensure the security, stability, and proper functioning of mobile financial services. These regulations include Know Your Customer (KYC) requirements, transaction limits, and safeguards against money laundering and terrorist financing.

Furthermore, the Central Bank of South Sudan closely monitors and regulates mobile money operators to protect consumer interests and maintain financial stability. This includes licensing requirements, reporting obligations, and regular audits of mobile money platforms.

For information on MNOs please visit the GSM Association website.