Vanuatu
Country Name |
Vanuatu |
---|---|
Official Country Name |
Republic of Vanuatu |
Assessment Details |
|
From |
17 JUL 23 |
To |
30 SEP 23 |
Name of Assessor |
Titilia Rabuka |
Title and Position |
Logistics Preparedness Officer |
Contact |
The following LCA chapters provide the key information required for international assistance during a disaster.
Also attached are Provincial level assessments that provide more context on the logistical constraints at the island level, and guidance for logistics planning of relief distribution and evacuation of the more populated outer islands.
- Torba Province LCA
- Sanma Province LCA
- Penama Province LCA
- Malampa Province LCA
- Shefa Province LCA
- Tafea Province LCA
Table of Contents
Vanuatu - 1 Country Profile
Generic Information
Vanuatu, officially the Republic of Vanuatu, is a Pacific Island nation located in the South Pacific Ocean. The archipelago, which is of volcanic origin, is some 1,750 km (1,090 mi) east of northern Australia, 540 km (340 mi) northeast of New Caledonia, east of New Guinea, southeast of Solomon Islands and west of Fiji.
There are 82 islands with a population of 300,019 people (2020 census).
Vanuatu was first inhabited by the Melanesian people. In the 1880s, France and the United Kingdom claimed parts of the archipelago, and in 1906, they agreed on a framework for jointly managing the archipelago as the New Hebrides through an Anglo-French condominium. An independence movement arose in the 1970s, and the Republic of Vanuatu was founded in 1980.
There are three official languages spoken in Vanuatu:
-
Bislama (local pidgin)
-
English
-
French
The islands also have many local dialects.
Generic country information can be located from sources which are regularly maintained and reflect current facts and figures. For a generic country overview, please consult the following sources:
Vanuatu Wikipedia Country Information: https://en.wikipedia.org/wiki/Vanuatu
Vanuatu IMF Country Information: https://www.imf.org/en/Countries/VUT
Vanuatu Economist Intelligence Unit Information*: https://country.eiu.com/vanuatu
(*note - this is a paid service)
Humanitarian Info
Vanuatu UN Office for the Coordination of Humanitarian Affairs Information: https://www.unocha.org/office-pacific-islands/vanuatu
Facts and Figures
Vanuatu Wolfram Alpha Information: https://www.wolframalpha.com/input/?i=Vanuatu
Vanuatu World Bank Information: http://data.worldbank.org/country/vanuatu
Vanuatu Population Information:
-
https://worldpopulationreview.com/countries/vanuatu-population
-
Vanuatu 2020 National Population and Housing Census Analytical Report
Vanuatu - 1.1 Humanitarian Background
Disasters, Conflicts and Migration
Natural Disasters |
||
---|---|---|
Type |
Occurs |
Comments / Details |
Drought |
Yes |
Vanuatu suffers from periodic drought. Scientists are predicting that an El Niño system is likely to develop later in 2023. This would mean below-normal rainfall in Vanuatu. |
Earthquakes |
Yes |
Vanuatu is situated on the Ring of Fire. On average about 186 earthquakes occur across Vanuatu each year. |
Epidemics |
Yes |
Mosquito-borne epidemics of malaria and dengue are common. Larger dengue outbreaks can occur seasonally often related to the rainy season and the La Niña phenomenon. COVID-19 remains a risk in Vanuatu. The Government of Vanuatu communicates COVID-19 risks and restrictions through the Vanuatu Outbreak Alert System. |
Extreme Temperatures |
No |
N/A |
Flooding |
Yes |
Many parts of Vanuatu are subject to flash flooding during the rainy season (November to April). Flood displacement risk is likely to double by 2060 and the average annual displacement is expected to quadruple. |
Insect Infestation |
Yes |
Disease carrying and crop eating insects are present in Vanuatu. |
Mudslides |
Yes |
Heavy rain and flooding have resulted in mudslides. |
Volcanic Eruptions |
Yes |
There are five active volcanoes in Vanuatu. From 5 to 7 April 2023 volcanic activity on Ambae Volcano intensified with very high plumes of steam, gas and ash observed with lava glow at night. As of 29 September 2023 four volcanoes are at Alert Level 2 (Major unrest state) – Yasur on Tanna, Manaro Voui on Ambae, Lopevi on Lopevi and Mount Garet on Gaua. Volcanic activity bulletins are available from the Vanuatu Meteorology & Geo-Hazards Department. |
High Waves / Surges |
Yes |
Much of the coastal damage associated with TC Judy and TC Kevin was related to storm surges and high waves. High waves can prevent the use of small ports across Vanuatu, which are vital for emergency supply distribution to the islands. |
Tsunami |
Yes |
A massive tidal wave struck Marteli Bay, Pentecost Island on 2 December 1999 following a 7.1 magnitude earthquake on 27 November 1999. Tsunami waves were also observed around Aneityum Island on 5 March 2021 following an 8.1 magnitude earthquake. |
Wildfires |
No |
N/A |
High Winds |
Yes |
TC Lusi 2014, TC Pam 2015, TC Ula and Zena 2016, TC Cook 2017, TC Harold 2020, TC Judy and Kevin 2023 |
Other Comments |
|
|
Man-Made Issues |
||
Civil Strife |
No |
N/A |
International Conflict |
No |
N/A |
Internally Displaced Persons |
No |
There is natural migration of people during times of natural disasters, where local temporary residencies are created, but there are no managed camps. |
Refugees Present |
No |
N/A |
Landmines / UXO Present |
No |
N/A |
Other Comments |
N/A |
Seasonal Effects on Logistics Capacities
Seasonal Effects on Transport |
||
---|---|---|
Transport Type |
Time Frame |
Comments / Details |
Primary Road Transport |
Nov-Apr |
There are sealed roads in Port Vila and Luganville. Heavy rain increases the size and depth of potholes making transport dangerous and hard on vehicle tires and axels. The bridge in Tanna was damaged due to the March 2023 cyclones. |
Secondary Road Transport |
Nov-Apr |
The secondary roads are dirt roads and are very quickly affected by rainfall. Continuous rain can quickly turn a road into an impassable one. It is best to get local knowledge to determine what port to deliver supplies to. |
Rail Transport |
N/A |
N/A |
Air Transport |
Nov-Apr |
Bauerfield International Airport is in Port Vila, Vanuatu. The airport runway has the capability and length to accept jets up to the Airbus A330. It serves as the hub for Vanuatu’s flag carrier airline, Air Vanuatu. Other local airlines operating in Vanuatu are Unity Airlines, Air Taxi and Belair Airways.
Heavy rain and cyclones can affect the secondary airstrips on outer islands rendering them unusable. |
Waterway Transport |
Nov-Apr |
Inter-island transport by small vessels to some ports cannot be undertaken during high seas and strong winds. |
The main seasonal effects on transport are climatic, occurring during the rainy season (November to April) when roads are subject to flooding and damage due to heavy rain. This may limit access to villages and small towns. During this period, inter-island sea and air transport may also be disrupted due to the cyclonic effects of high seas and strong winds.
Seasonal Effects on Storage and Handling |
||
---|---|---|
Activity Type |
Time Frame |
Comments / Details |
Storage |
Nov-Apr |
Heavy rain and cyclones can affect storage quality and access to transportation of pre-positioned relief supplies, as many are containerised. In the event of an emergency, the National Disaster Management Office (NDMO) will engage a suitable warehouse for storage, repackaging, etc. |
Handling |
Nov-Apr |
As above. |
Other |
N/A |
N/A |
The main seasonal effects on storage and handling are climatic, occurring during the rainy season (November to April) when food supplies may be damaged due to exposure during handling and/or transportation.
Capacity and Contacts for In-Country Emergency Response
GOVERNMENT
The Vanuatu Government uses the Disaster Risk Management Act 2019 to regulate the management of disasters and for related purposes. The Act establishes the National Disaster Committee, the National Disaster Management Office (NDMO), the National Emergency Operations Center and the National Cluster Framework and National Cluster.
The NDMO is the government agency that leads on coordination of responses to emergencies and disasters across Vanuatu and sits under the Ministry of Climate Change. The NDMO works closely with local and international Non-Government Organisations helping communities to be disaster resilient in the development and strengthening of disaster risk reduction and disaster management plans, including mitigation, response, relief and recovery.
During emergencies, the NDMO works with the private sector and partners for telecommunications, transportation and warehousing requirements. Local and international military assets are only accessible through the NDMO with the endorsement of the Joint Police Operations Centre. Clusters submit all requests for transportation, relief supplies, etc to NDMO using the Request for Assistance form. The NDMO Standard Operating Procedures itemises individual agencies responsibilities in the Emergency Operations Centre. Roles and responsibilities are clearly outlined for both the individual and agency levels.
For more information on government contact details, please see the following link: 4.1 Government Contact List.
HUMANITARIAN COMMUNITY
The Vanuatu Humanitarian Community, also known as the Vanuatu Humanitarian Team (VHT) consists of a network of agencies committed to effective humanitarian coordination, disaster preparedness and humanitarian response. The VHT is convened by Oxfam and its members include the Vanuatu Red Cross, Vanuatu Association of NGOs, UNICEF, Oxfam, CARE International, Save the Children, Adventist Development and Relief Agency (ADRA), the World Health Organization (WHO), PeaceCorps, World Vision and Act for Peace, IOM and UN OCHA.
For more information on humanitarian agency contact details, please see the following link: 4.2 Humanitarian Agency Contact List.
Vanuatu - 1.2 National Regulatory Departments
Department of Customs and Inland Revenue
Responsible for facilitating the clearance of emergency relief items (by air and sea) once proper documents are provided by NDMO. Also responsible for the waiver of customs duties and VAT for all items purchased externally for humanitarian assistance.
Biosecurity Vanuatu
Responsible for safeguarding Vanuatu’s borders from foreign pests and diseases. Facilitates quarantine clearance of emergency relief items brought in via air and sea.
Telecommunications Radiocommunications and Broadcasting Regulator
Responsible for regulating telecommunications, radiocommunications and broadcasting services. Also responsible for managing the radio-frequency spectrum.
Ministry of Health
Leads and coordinates the national Health Cluster with WHO as co-lead. Responsible for coordinating and conducting post-disaster field assessment as required, coordination of international medical personnel and inspection of food items before general food distribution (checking expiry dates). Also responsible for coordinating the management of deceased persons, provision of primary health care and public health services. Provides regular status reports to NDMO which inform situation reports.
For more information on regulatory departments and quality control laboratories’ contact details, please see the following links: 4.1 Government Contact List and 4.3 Laboratory and Quality Testing Company Contact List
Vanuatu - 1.3 Customs Information
Duties and Tax Exemption
For contact information regarding government custom authorities, please follow the link below:
Emergency Response:
[Note: This section contains information which is related and applicable to ‘crisis’ times. These instruments can be applied when an emergency is officially declared by the Government. When this occurs, there is usually a streamlined process to import goods duty and tax free.]
In the following table, state which of the following agreements and conventions apply to the country and if there are any other existing ones.
Agreements / Conventions Description |
Ratified by Country? (Yes / No) |
---|---|
WCO (World Customs Organization) member |
Yes, 17 NOV 09 |
Annex J-5 Revised Kyoto Convention |
Yes, 17 JUL 01 |
OCHA Model Agreement |
No |
Tampere Convention (on the Provision of Telecommunication Resources for Disaster Mitigation and Relief Operations) |
No |
Regional Agreements (on emergency/disaster response, but also customs unions, regional integration) |
The National Disaster Management Office (NDMO) is authorised under legislation to provide tax exemptions on behalf of Customs for emergency relief supplies in an emergency response situation. A Manifest, Bill of Lading and written information on the importing NGO (TOR, registered approval to operate in country) and beneficiaries must be provided to the Director NDMO during emergency and early recovery. Evidence that the intended beneficiaries are in disaster declared areas must be provided. |
Other comments |
The Vanuatu Department of Customs and Inland Revenue is also part of the World Trade Organisation (WTO) and Oceania Customs Organisations (OCO). |
Exemption Regular Regime (Non-Emergency Response):
[Note: This section should contain information on the usual duties & taxes exemption regime during non-emergency times, when there is no declared state of emergency and no streamlines process (e.g. regular importations/development/etc.).]
The Department of Customs and Inland Revenue (DCIR) is part of the Vanuatu public service and reports through the Ministry of Finance and Economic Management to the Public Service Commission. The Department has over 150 employees and its organisational structure is given below.
The DCIR’s work is governed by several legislations including the Import Duties (Consolidation) Act [CAP 91], Customs Act no.7 of 2013, Customs Valuation Act no.8 of 1999, Excise Tax Act no.24 of 2002, Export Duties Act (Cap 31) and the Tax Administration Act no.37 of 2018. Under Part 3 of Schedule 1 of the Import Duties Act [CAP 91], the Director of NDMO is the designated authority to approve any person or organisation who wishes to import goods into Vanuatu.
The goods must be:
-
for disaster relief;
-
funded by foreign states or international organisations; and
-
intended for free distribution in disaster declared areas.
In April 2023, the Automated System for Relief Emergency Consignments (ASYREC) was launched by the DCIR in partnership with NDMO and the Australia Governance for Growth Programme. Once operational, ASYREC will be automatically activated when Vanuatu makes a request for international assistance or accepts an offer of international assistance. ASYREC will expedite the movement of humanitarian relief items into the communities.
Organizational Requirements to obtain Duty Free Status |
||||||||||||||
United Nations Agencies |
||||||||||||||
|
||||||||||||||
Non-Governmental Organizations |
||||||||||||||
Refer to information in table above. Other goods eligible for concession are available here. |
Exemption Certificate Application Procedure:
Duties and Taxes Exemption Application Procedure |
Generalities (include a list of necessary documentation) |
For an agency to apply for duties and taxes exemptions (during non-emergency response time), the agency must write a letter to the Principal Officer of the Customs Authority explaining why the agency is in Vanuatu, its objectives and the timeframe for its activities in Vanuatu.
In addition, the agency requesting the permanent exemption, must be registered in Vanuatu with the Vanuatu Financial Service Commission as a charitable organisation. The registration process must be done once the exemption is ‘granted’ but before it is ‘released’. The agency representative must physically go to the Customs Office, collect the granted exemption and meet the Principal Officer who will allocate the agency with a registration number.
|
Process to be followed (step by step or flowchart) |
During non-emergency response time, tax free exemption certificates must be applied for through the DCIR.
During emergency response and early recovery phases, the NDMO can issue tax free exemption certificates for disaster-declared affected areas. |
Exemption Certificate Document Requirements
Duties and Taxes Exemption Certificate Document Requirements (by commodity) |
||||||
---|---|---|---|---|---|---|
|
Food |
NFI (Shelter, WASH, Education) |
Medicines |
Vehicle & Spare Parts |
Staff & Office Supplies |
Telecoms Equipment |
Invoice |
Yes, manifest / invoice required |
Yes, manifest / invoice required |
Yes, manifest / invoice required |
Yes, manifest / invoice required |
Yes, manifest / invoice required |
Yes, manifest / invoice required |
AWB/BL/Other Transport Documents |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Donation/Non-Commercial Certificates |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Packing Lists |
No |
No |
No |
No |
No |
No |
Other Documents |
|
Information on NGO and beneficiaries |
Information on NGO and beneficiaries |
Information on NGO and beneficiaries |
Information on NGO and beneficiaries |
Information on NGO and beneficiaries |
Additional Notes:
|
||||||
|
Customs Clearance
General Information
Customs Information |
|
---|---|
Document Requirements |
The documents (as given in the table below) must be provided to Customs for clearance upon arrival. |
Embargoes |
None |
Prohibited Items |
|
General Restrictions |
|
Customs Clearance Document Requirements
Customs Clearance Document Requirements (by commodity) |
||||||
---|---|---|---|---|---|---|
|
Food |
NFI (Shelter, WASH, Education) |
Medicines |
Vehicles & Spare Parts |
Staff & Office Supplies |
Telecoms Equipment |
D&T Exemption Certificate |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Invoice |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
AWB/BL/Other Transport Documents |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Donation/Non-Commercial Certificates |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Packing Lists |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Yes, original |
Phytosanitary Certificate |
Yes, original (for relevant plant-based foods). Phytosanitary certificate needs for animal-based foods e.g. milk powder |
|
|
|
|
|
Other Documents |
Import Permit |
|
|
|
|
|
Additional Notes:
|
||||||
|
Transit Regime
There is no transit regime within the Customs Act 2013.
Challenges
-
Notification of arrival of relief items – As per Customs Act, the notification time to Customs for items coming by sea is 3 days before arrival and by air is 3 hours before arrival. During emergency response times, these timeframes are usually ignored with some notifications being sent to Customs 30 minutes before a plane lands.
-
Unknown goods – Sometimes relief items are sent to Vanuatu without informing NDMO beforehand. These items will not be cleared by Customs which will lead to storage issues. In most cases, Customs will seize the items and dispose of it through appropriate means.
-
Documentation – Some donated relief items arrive in Vanuatu with no or incomplete documentation. This prolongs the clearance process and the ASYCUDA system will not accept incomplete registrations.
Vanuatu - 2 Logistics Infrastructure
Vanuatu Logistics Infrastructure
Airports: There are three main airports in Vanuatu: Bauerfield International Airport on Efate Island, Santo International Airport on Espiritu Santo Island and Whitegrass Airport on Tanna Island. All three international airports have a fuel depot for refuelling.
Ports: There are two international ports in Vanuatu: Port of Port Vila on Efate Island and the Port of Luganville on Espiritu Santo Island. The Port of Port Vila is the principal port and consists of the Main International Wharf and Lapetasi Wharf. The Main International Wharf handles cruise ships and oil tankers and Lapetasi Wharf handles international cargo vessels. The Port of Luganville handles dry and wet cargoes. Both ports are managed by the Department of Ports and Marine.
Storage: During the 2023 response to tropical cyclones Judy and Kevin, the NDMO used the EX-FOL Indoor Sports Facility as the warehouse for storing relief items (food and non-food items). The Facility is fenced and has enough space to also store a few 20 ft containers.
Vanuatu - 2.1 Port Assessment
There are two international ports in Vanuatu: Port of Port Vila in Efate Island (Shefa Province) and the Port of Luganville in Espiritu Santo Island (Sanma Province). The Port of Port Vila is the principal port and consists of one multipurpose wharf to handle cruise ships and oil tankers and the newly constructed Lapetasi wharf which handles international cargo vessels. A smaller wharf is still under construction, and it will cater for domestic inter-island cargo carriers.
The Port of Luganville handles dry and wet cargoes. The port is government-owned and is known for the import of general goods and oils and the export of fish, beef and copra. The Port of Luganville has facilities for accommodating cruise ships and oil tankers carrying crude oil.
Vanuatu has four ports that offer customs and immigration clearance to yachts: Port of Port Vila on Efate, Port of Luganville on Espiritu Santo, Sola Port on Vanua Lava and Port Resolution on Tanna.
Besides the ports, cruise ships can also moor at the anchorage near the Mystery islands and close to Champagne Beach. During diving season (April to June), vessels can moor at Pangi in Penama Province.
Vanuatu - 2.1.1 Port of Port Vila
Port Overview
The Port of Port Vila on Efate Island, Shefa Province is the principal port in Vanuatu. It consists of the Main International Wharf and Lapetasi International Wharf. The Main International Wharf handles cruise ships and oil tankers and Lapetasi Wharf handles international cargo vessels. A smaller dock currently handles domestic cargo carriers. A larger domestic wharf is currently being built beside the Lapetasi International Wharf.
Port website: N/A
Key port information may also be found at: https://www.maritime-database.com/port.php?pid=1594
Port Location and Contact |
|
---|---|
Country |
Vanuatu |
Province or District |
Port Vila, Shefa Province |
Nearest Town or City with Distance from Port |
Port Vila 11.5 km |
Port's Complete Name |
Port of Port Vila |
Latitude |
-17.75534 |
Longitude |
168.30601 |
Managing Company or Port Authority
|
Department of Ports and Marine Ifira Wharf and Stevedoring |
Management Contact Person |
Department of Ports and Marine P: +678 22339 / 33600 F: +678 22475 Ifira Wharf and Stevedoring P: +678 22929 F: +678 25351 |
Nearest Airport and Airlines with Frequent International Arrivals/Departures |
Bauerfield International Airport – approx. 12 km from port
|
Port Picture
-
Lapetasi International Wharf
-
Main International Wharf
-
Container Storage
-
Ifira Port Development Services
-
Biosecurity Vanuatu Wharf Office
-
Customs Wharf Office
Aerial view of Lapetasi International Wharf (left) and the Main International Wharf (right)
Warehouse at the Main International Wharf
Description and Contacts of Key Companies
Vanuatu Maritime Safety Authority: Ensures the safety of all vessels and passengers on international and domestic vessels. Ensure the effective regulation of ports and port facilities through the promotion of efficient and safe port operations and the protection of rights of port users to access ports and port facilities.
Department of Ports and Marine: The Department of Ports and Marine has jurisdiction over the two commercial harbours in Vanuatu: Port Vila on Efate and Luganville on Espiritu Santo. The Department is responsible for the implementation of the Shipping and Ports Act which regulates Vanuatu’s ports of entry, internal ports, the role of harbourmasters who oversee the ports and additional related aspects of maritime operations.
Ifira Port Development Services (IPDS): Responsible for all stevedoring activities at the Lapetasi International Wharf.
Vanuatu Customs & Inland Revenue (Border Control): Execute and enforce relevant laws and regulations to protect the welfare of Vanuatu by boarding international crafts (air and sea) to assess the risk of possible threat through our borders, maintaining the level of compliance to relevant laws and regulations, and providing clearance for entry, coast-wise movement, and departure.
Biosecurity Vanuatu (Border Control): Mandated to protect Vanuatu from the introduction of harmful exotic and invasive plant and animal pests and diseases. Biosecurity Vanuatu’s sea port operation is to ensure that all sea going crafts, people, and goods do not bring with them organisms that can affect the livelihood and the environment of the people of Vanuatu. Biosecurity Vanuatu has offices in Port Vila (Post Office, Bauerfield International Airport and Main International Wharf) on Efate Island and in Luganville on Espiritu Santo Island.
For more information on port contacts, please see the following link: 4.4 Port and Waterways Companies Contact List.
Port Performance
The port is currently not congested in terms of ships berthing. Containers continue to be offloaded and empty containers shipped back so there is a steady movement of containers through Lapetasi International Wharf.
At the Main International Wharf, cruise ships normally dock for a day and depart by 1700 hours while gas and oil tankers can stay up to 1.5 days depending on the rate of fuel discharge.
During an emergency response, humanitarian cargo is prioritised for offloading and clearance and the Department of Ports and Marine works closely with the National Disaster Management Office (NDMO) and Customs to clear humanitarian cargo efficiently. During an emergency response, the Main International Wharf can be used by foreign military assets and personnel.
Seasonal Constraints |
||
---|---|---|
|
Occurs |
Time Frame |
Rainy Season |
Yes |
From November to April |
Major Import Campaigns |
No |
N/A |
Other Comments |
N/A |
Handling Figures for 2022 for Lapetasi International Wharf |
|
---|---|
Vessel Calls |
69 |
Container Traffic (TEUs) |
Information not available |
Handling Figures for 2022 for Main International Wharf |
|
---|---|
Cruise ships |
20 |
Gas and oil tankers |
17 |
Discharge Rates and Terminal Handling Charges
For information on port rates and charges, please see the following:
-
Wharfage, light, pilot, etc fees are paid to Department of Ports and Marine. Refer to 4.4 Port and Waterways Companies Contact List for contact details.
-
Discharge rates and terminal handling charges are paid to Ifira Wharf and Stevedoring. Refer to 4.4 Port and Waterways Companies Contact List for contact details.
Berthing Specifications
Main International Wharf |
Quantity |
Length (m) |
Maximum Draft (m) |
Comments |
---|---|---|---|---|
Conventional Berth |
1 |
220 m |
10 m along side |
Main wharf shears off to around 20 m with a 10 m wide apron |
Container Berth |
N/A |
N/A |
N/A |
|
Silo Berth |
N/A |
N/A |
N/A |
|
Berthing Tugs |
1 |
N/A |
N/A |
|
Water Barges |
N/A |
N/A |
N/A |
|
Lapetasi International Wharf |
Quantity |
Length (m) |
Maximum Draft (m) |
Comments |
---|---|---|---|---|
Conventional Berth |
N/A |
N/A |
N/A |
|
Container Berth |
1 |
200 m |
13 m along side |
|
Silo Berth |
N/A |
N/A |
N/A |
|
Berthing Tugs |
1 |
N/A |
N/A |
|
Water Barges |
N/A |
N/A |
N/A |
|
No infrastructure was built at the Lapetasi International Wharf to discharge fuel from tanker vessels. Gas and oil tankers continue to berth at the Main International Wharf to discharge fuel and gas. Note that it is possible to refuel ships at both international wharves.
Port Handling Equipment
Is the port equipment managed by the government or privately? The port equipment is managed by IPDS which is a privately owned company. IPDS manages all the port handling equipment, and they have an office at Lapetasi International Wharf. Port handling equipment available at the wharf include 45-tonne full reach stackers and 10-tonne empty reach stackers.
Equipment |
Available
|
Total Quantity and Capacity Available |
Comments on Current Condition and Actual Usage |
---|---|---|---|
Dockside Crane |
No |
N/A |
|
Container Gantries |
No |
N/A |
|
Mobile Cranes |
No |
N/A |
|
Reachstackers |
Yes |
4 |
2 x 45 tonne full reachstackers – 5 high over 3 rows. For 20- and 40-foot containers. 2 x 10 tonne empty reachstackers for empties that can stack 6 high. |
RoRo Tugmaster (with Trailer) |
No |
N/A |
|
Grain Elevator with Bagging Machines |
No |
N/A |
|
Transtainer |
No |
N/A |
|
Forklifts |
Yes |
8 x forklifts various SWL 3 tonne maximum |
|
Container Facilities
Lapetasi International Wharf can handle approximately 4,500 containers on the wharf at any one time. IPDS is the only company in Port Vila with any stevedoring capacity and has a long-term agreement with the Government of Vanuatu to manage the stevedoring and cargo handling.
Lapetasi International Wharf Facilities |
||
---|---|---|
Facilities |
20 ft |
40 ft |
Container Facilities Available |
Yes |
Yes |
Container Freight Station (CFS) |
N/A |
N/A |
Refrigerated Container Stations |
Yes |
Yes |
Other Capacity Details |
N/A |
N/A |
Daily Take Off Capacity |
320 in total for both 20 ft and 40 ft |
|
Number of Reefer Stations |
34 |
Information not available |
Emergency Take-off Capacity |
N/A |
N/A |
Off take Capacity of Gang Shift |
Information not available |
Information not available |
Lapetasi International Wharf can handle approximately 4,500 containers on the wharf at any one time with a 10-day dwell time.
Customs Guidance
Customs and Biosecurity have small offices located at the Main International Wharf for container releases. All customs and biosecurity release paperwork and payment of storage and handling fees must be provided to IPDS before bookings can be made for container movement from the wharf.
Sea freight clearance at the Port of Port Vila is done electronically through ASYCUDA.
Documents required by Customs for clearance of relief items:
-
Tax exemption letter from the NDMO
-
Commercial invoices
-
Freight statements
-
Other charges statements
-
Packing lists
-
Bill of Ladings
-
Cargo manifest
-
Sanitary or phytosanitary certificate (where required)
Important to note that when sending relief items, only relief items are to be included in the package, packing list, bill of lading, tax exemption letter from NDMO, etc. No personal items are to be included as personal items are not tax exempt.
During peacetime, goods must be cleared from customs control within two months from the date of arrival of the goods. After two months, the goods may be seized by Customs and forfeited to the Government of Vanuatu.
Contact details:
Customs Lapetasi Wharf
P: +678 22862 / 33590
E: customsborder@vanuatu.gov.vu
Reference: https://customsinlandrevenue.gov.vu/
For more information on customs in Vanuatu, please see the following link: 1.3 Customs Information.
Terminal Information
MULTIPURPOSE TERMINAL
The Lapetasi International Wharf is a multipurpose cargo wharf for international shipping vessels. There is a large container storage facility within the premises and space for bonded, LCL and break-bulk cargo. Ro-Ro facilities are available, when needed.
GRAIN AND BULK HANDLING
The port is not equipped to handle bulk grain. There are no companies available for bagging and no silo storage facilities.
MAIN STORAGE TERMINAL
The Lapetasi International Wharf includes a break bulk cargo warehouse and 3.5 hectares allocated for different sized cargo. A 600 m2 bonded warehouse is also available for LCL and bonded cargo.
The Main International Wharf has space for containers, but this is reserved for containers seized by Customs.
Storage Type |
Number of Storage Facilities |
Area (m2) |
---|---|---|
Bagged Cargo |
1 |
|
Refrigerated Cargo |
34 reefer stations |
|
General Cargo |
Lapetasi Int. Wharf – 1 Main Int. Wharf - 1 |
|
Stevedoring
IPDS is the only company in Port Vila with any stevedoring capacity and has a long-term agreement with the Government of Vanuatu to manage the stevedoring and cargo handling.
Hinterland Information
IPDS has two straddle trucks of 20 mt capacity for movement of 20- and 40-foot containers.
Apart from IPDS, only licensed customs brokers and transporters can access the Lapetasi International Wharf for container deliveries / returns.
Port Security
The Department of Ports and Marine is responsible for security at the Main International Wharf. IPDS is responsible for security at the Lapetasi International Wharf.
Main International Wharf Security |
|
---|---|
ISPS Compliant |
No |
Current ISPS Level |
1 |
Police Boats |
Yes, on request |
Fire Engines |
No, not stationed at the wharf |
Lapetasi International Wharf Security |
|
---|---|
ISPS Compliant |
No |
Current ISPS Level |
1 |
Police Boats |
Yes, on request |
Fire Engines |
No, not stationed at the wharf |
Vanuatu - 2.1.2 Port of Luganville, Santo
Port Overview
The Port of Luganville is located on the south-eastern coast of Espiritu Santo Island in Sanma Province. The port is used for transhipment of beef, fish, cacao and copra (dried coconut) and import of general goods and oils. The port is government-owned and can also accommodate cruise ships and tankers. The draft at the Port of Luganville is deeper than at the Port of Port Vila.
Adjacent to the Port of Luganville is the Samansen Wharf which handles domestic ships and ferries. The Samansen Wharf can handle only one cargo ship at a time.
There are two other ports in Luganville which are also used for domestic sea travel:
-
Ifira Santo Wharf
-
Melcoffee Wharf
Port website: N/A
Key port information may also be found at: https://www.maritime-database.com/port.php?pid=3712
Port Location and Contact |
|
---|---|
Country |
Vanuatu |
Province or District |
Espiritu Santo, Sanma Province |
Nearest Town or City with Distance from Port |
Luganville 1.9 km |
Port's Complete Name |
International Wharf |
Latitude |
-15.51494 |
Longitude |
167.188 |
Managing Company or Port Authority
|
Port Authority – Department of Ports and Marine Stevedoring – Northern Islands Stevedoring Company Limited (NISCOL) |
Management Contact Person |
Department of Ports and Marine P: +678 36033 Harbour Master – Capt. Terry Ngwele: +678 33790; 7783338; 5728816 (tngwele@vanuatu.gov.vu) NISCOL P: +678 36084 CEO – Hollingsworth Ala Ngwele: +678 36084; 7777124 |
Nearest Airport and Airlines with Frequent International Arrivals/Departures |
Santo International Airport, Luganville
|
Port Picture
-
Luganville International Wharf
-
Customs
-
Container Storage
-
Cruise Ship Terminal
-
Samansen Domestic Wharf
View from the Cruise Ship Terminal
Description and Contacts of Key Companies
Department of Ports and Marine: The Department of Ports and Marine has jurisdiction over the two commercial harbours in Vanuatu: Port Vila on Efate and Luganville on Espiritu Santo. The Department is responsible for the implementation of the Shipping and Ports Act which regulates Vanuatu’s ports of entry, internal ports, the role of harbourmasters who oversee the ports and additional related aspects of maritime operations.
Northern Islands Stevedoring Company Limited (NISCOL): A stevedoring company which is responsible for all stevedoring services at the Port of Luganville. NISCOL handles loading and offloading of international cargo, storage and movement of cargo (containers) to delivery sites on Espiritu Santo.
Vanuatu Customs & Inland Revenue (Border Control): Execute and enforce relevant laws and regulations to protect the welfare of Vanuatu by boarding international crafts (air and sea) to assess the risk of possible threat through our borders, maintaining the level of compliance to relevant laws and regulations, and providing clearance for entry, coast-wise movement, and departure.
Biosecurity Vanuatu (Border Control): Mandated to protect Vanuatu from the introduction of harmful exotic and invasive plant and animal pests and diseases. Biosecurity Vanuatu’s sea port operation is to ensure that all sea going crafts, people, and goods do not bring with them organisms that can affect the livelihood and the environment of the people of Vanuatu. Biosecurity Vanuatu has offices in Port Vila (Post Office, Bauerfield International Airport and Main International Wharf) on Efate Island and in Luganville on Espiritu Santo Island.
For more information on port contacts, please see the following link: 4.4 Port and Waterways Companies Contact List.
Port Performance
Live port performance can be found at the following link: https://www.fleetmon.com/ports/luganville-santo_vusan_9837/?language=en
Designed with a 360m long wharf apron, the Port of Luganville can berth a 30,000-dead-weight tonnage cargo ship or a 100,000 GT cruise ship.
The port is currently not congested but there are times when congestion occurs. During an emergency, there is an established priority for humanitarian cargo.
Seasonal Constraints |
||
---|---|---|
|
Occurs |
Time Frame |
Rainy Season |
Yes |
November to April |
Major Import Campaigns |
No |
N/A |
Other Comments |
N/A |
Handling Figures for 2022 |
|
---|---|
Vessel Calls |
31 |
Container Traffic (TEUs) |
5,024 |
Handling Figures Bulk and Break Bulk for 2022 |
|
---|---|
Bulk (MT) |
55,109 RT |
Break bulk (MT) |
9,069 mt |
Discharge Rates and Terminal Handling Charges
Berthing Specifications
Type of Berth |
Quantity |
Length (m) |
Maximum Draft (m) |
Comments |
---|---|---|---|---|
Conventional Berth |
1 |
360 m |
20 m |
30 m wide apron |
Container Berth |
1 |
360 m |
20 m |
30 m wide apron |
Silo Berth |
N/A |
N/A |
N/A |
|
Berthing Tugs |
1 |
N/A |
N/A |
|
Water Barges |
N/A |
N/A |
N/A |
|
The port is the deepest in the Pacific at 20 m with approximately 12 m at the wharf front.
The wharf can handle 40 mt per m3 loading.
Port Handling Equipment
The management and handling of the port is contracted to NISCOL. There are no cranes or gantries available. Ships arriving at the port must be equipped with own crane at a capacity of minimum 38 mt. No tined machines. There is one crane for hire – 70 mt grove – owned by a Chinese company at Velit Bay.
Equipment |
Available
|
Total Quantity and Capacity Available |
Comments on Current Condition and Actual Usage |
---|---|---|---|
Dockside Crane |
No |
N/A |
|
Container Gantries |
No |
N/A |
|
Mobile Cranes |
No |
N/A |
|
Reachstackers |
No |
N/A |
|
RoRo Tugmaster (with Trailer) |
No |
N/A |
|
Grain Elevator with Bagging Machines |
No |
N/A |
|
Transtainer |
No |
N/A |
|
Forklifts |
Yes |
|
|
Container Facilities
The Port of Luganville has capacity for about 1,000 TEU’s at the container freight station with 18 reefer connections.
International Wharf Facilities |
||
---|---|---|
Facilities |
20 ft |
40 ft |
Container Facilities Available |
Yes |
Yes |
Container Freight Station (CFS) |
Yes |
Yes |
Refrigerated Container Stations |
Yes |
Yes |
Other Capacity Details |
N/A |
|
Daily Take Off Capacity |
Information not available |
|
Number of Reefer Stations |
18 |
18 |
Emergency Take-off Capacity |
Information not available |
|
Off take Capacity of Gang Shift (Containers per Shift) |
Information not available |
Customs Guidance
There is a Customs office at the wharf. It is located within the Cruise Ship Terminal Building. Opening hours: 08:00am to 05:00pm (Monday to Friday).
Sea freight clearance at the Port of Luganville is done electronically through ASYCUDA.
Documents required by Customs for clearance of relief items:
-
Tax exemption letter from the National Disaster Management Office (NDMO)
-
Commercial invoices
-
Freight statements
-
Other charges statements
-
Packing lists
-
Bill of Ladings
-
Cargo manifest
-
Sanitary or phytosanitary certificate (where required)
Important to note that when sending relief items, only relief items are to be included in the package, packing list, bill of lading, tax exemption letter from NDMO, etc. No personal items are to be included as personal items are not tax exempt.
During peacetime, goods must be cleared from customs control within two months from the date of arrival of the goods. After two months, the goods may be seized by Customs and forfeited to the Government of Vanuatu.
Contact details:
Customs Santo International Wharf
P: +678 33780
VoIP: 6514
E: customssanto@vanuatu.gov.vu
Reference: https://customsinlandrevenue.gov.vu/
For more information on customs in Vanuatu, please see the following link: 1.3 Customs Information.
Terminal Information
MULTIPURPOSE TERMINAL
The International Wharf at Luganville is managed by NISCOL. The port has one berth that is shared by international cargo vessels and cruise ships.
Pacific Petroleum Company has their own port installation for unloading fuel tankers directly into their storage facilities.
Ro-Ro facilities are available, if needed.
GRAIN AND BULK HANDLING
The port is not equipped to handle bulk grain. There are no companies available for bagging and no silo storage facilities.
MAIN STORAGE TERMINAL
The main storage located on the wharf is about 1,000 m2 in size and is the custom and quarantine warehouse. The storage has capacity for approximately 500 bulker bags at 1.2 m2 (stacked 3 bags high).
There are also two large copra warehouses at the wharf, but these are generally always full. They can hold up to 2,500 tonnes of copra.
The Cruise Ship Terminal may not be appropriate to be used for storage during an emergency as it now houses offices for customs, biosecurity and Department of Ports and Marine. If relief supplies were to be stored at the terminal, it would be difficult for NDMO staff to control access.
Storage Type |
Number of Storage Facilities |
Area (m2) |
---|---|---|
Bagged Cargo |
1 |
1,000 m2 |
Refrigerated Cargo |
18 reefer stations |
N/A |
General Cargo |
1 |
1,000 m2 |
Stevedoring
NISCOL is the only stevedoring company in Espiritu Santo. They handle:
-
Export and import containers;
-
Transit of containers and handling;
-
Transhipment of containers; and
-
Transportation of 20- and 40-foot containers.
Hinterland Information
NISCOL has the following equipment:
-
3 x 35 mt mega forklift
-
1 x 18 mt forklift
-
4 x 3.5 mt forklift
-
2 x sidelifters (20 ft and 40 ft)
Port Security
Port security is facilitated by the Department of Ports and Marine. NISCOL also provides their own security for the port.
International Wharf Security |
|
---|---|
ISPS Compliant |
No |
Current ISPS Level |
1 |
Police Boats |
1 available on request |
Fire Engines |
No, not stationed at the wharf |
Vanuatu - 2.1.3 Port of Lenakel
Port Overview
The Port of Lenakel is a domestic port and receives local ships / ferries weekly. Local landing crafts like MV Touaraken III, MV Kiwi Trader, Tiwi Trader and Young Blood can anchor at the wharf. Swells in Tanna are usually high so ships must take precaution when approaching and when anchored at the port.
The Port facilities include an office for Lenakel Wharf & Stevedoring, a building for storage and a restroom and bathroom.
Port website: N/A
Key port information may also be found at: http://www.maritime-database.com
Port Location and Contact |
|
---|---|
Country |
Vanuatu |
Province or District |
Tafea Province |
Nearest Town or City with Distance from Port |
Lenakel Town (Wharf is located within the town vicinity) |
Port's Complete Name |
Lenakel Wharf |
Latitude |
-19.5328 |
Longitude |
169.2660 |
Managing Company or Port Authority |
Information not available |
Management Contact Person |
Information not available |
Nearest Airport and Airlines with Frequent International Arrivals/Departures |
Whitegrass Airport
|
Port Picture
-
Lenakel Wharf
-
Lenakel Wharf & Stevedoring
-
Wharf Storage
-
Restroom/Bathroom
-
Potential Mobile Storage Unit site
Conventional berth at Port of Lenakel
Description and Contacts of Key Companies
Vanuatu Maritime Safety Authority – Ensures the safety of all vessels and passengers on international and domestic vessels. Ensures the effective regulation of ports and port facilities through the promotion of efficient and safe port operations and the protection of rights of port users to access ports and port facilities.
Lenakel Wharf & Stevedoring – Responsible for receiving ships at the port. Shipping companies inform Lenakel Wharf & Stevedoring when they are enroute to the port and estimated time of arrival.
For more information on port contacts, please see the following link: 4.4 Port and Waterways Companies Contact List.
Port Performance
The port is currently not congested and there is an established priority for humanitarian cargo. The port receives only landing crafts and not container ships. The port is usually clear when each ship arrives so waiting time is minimal.
Seasonal Constraints |
||
---|---|---|
|
Occurs |
Time Frame |
Rainy Season |
Yes |
November to April |
Major Import Campaigns |
No |
N/A |
Other Comments |
N/A |
Handling Figures for 2022 |
|
---|---|
Vessel Calls |
40 |
Container Traffic (TEUs) |
Does not receive containers |
Discharge Rates and Terminal Handling Charges
Berthing Specifications
Type of Berth |
Quantity |
Length (m) |
Maximum Draft (m) |
Comments |
---|---|---|---|---|
Conventional Berth |
1 |
56.5 m |
Information not available |
Seas around the berth are generally rough |
Container Berth |
N/A |
N/A |
N/A |
|
Silo Berth |
N/A |
N/A |
N/A |
|
Berthing Tugs |
N/A |
N/A |
N/A |
|
Water Barges |
N/A |
N/A |
N/A |
|
Port Handling Equipment
Is the port equipment managed by the government or privately? There is no port equipment available at the wharf. Ships that dock at the wharf bring their own handling equipment like forklifts.
Equipment |
Available
|
Total Quantity and Capacity Available |
Comments on Current Condition and Actual Usage |
---|---|---|---|
Dockside Crane |
No |
N/A |
N/A |
Container Gantries |
No |
N/A |
N/A |
Mobile Cranes |
No |
N/A |
N/A |
Reachstacker |
No |
N/A |
N/A |
RoRo Tugmaster (with Trailer) |
No |
N/A |
N/A |
Grain Elevator with Bagging Machines |
No |
N/A |
N/A |
Transtainer |
No |
N/A |
N/A |
Forklifts |
No |
N/A |
N/A |
Customs Guidance
The Port of Lenakel currently only handles local cargo so there is no customs agent at the wharf.
For more information on customs in Vanuatu, please see the following link: 1.3 Customs Information.
Terminal Information
MULTIPURPOSE TERMINAL
There is no multipurpose terminal.
GRAIN AND BULK HANDLING
There is no grain and bulk handling at the Port of Lenakel.
MAIN STORAGE TERMINAL
There is a storage facility at the port which can be used as storage during an emergency response.
Storage Type |
Number of Storage Facilities |
Area (m2) |
---|---|---|
Bagged Cargo |
1 |
10 m x 4 m |
Refrigerated Cargo |
0 |
|
General Cargo |
1 |
10 m x 4 m |
Stevedoring
Ships that dock at the port bring their own port handling equipment like forklifts and the ship’s crew carry out all stevedoring activities as necessary. Passengers are responsible for offloading their own cargo.
Hinterland Information
Cargo owners are responsible for moving their cargo in and out of the port.
Port Security
There are two security guards who take turns looking after the port between 2100 and 0500 hours daily. The area where the office, storage and restroom/bathroom are located is fenced and the gate is closed when the port is not in use.
Security |
|
---|---|
ISPS Compliant |
No |
Current ISPS Level |
1 |
Police Boats |
No |
Fire Engines |
No |
Vanuatu - 2.2 Aviation
There are three international airports in Vanuatu:
-
Efate Island (Port Vila): Bauerfield International Airport
-
Espiritu Santo Island: Santo International Airport
-
Tanna Island: Whitegrass Airport
Key airport information may also be found at: http://worldaerodata.com/
Airports Vanuatu Limited (AVL) is the agency responsible for managing the three internationally accredited airports in Vanuatu. Scope of responsibilities include upgrading the international airports, ensuring the safety and security of aircrafts and passengers, providing all air traffic control, aviation security, aviation rescue firefighting, navigation and communications services to full international ICAO standards and training Ni-Vanuatu personnel in aviation skills.
For more information on government agency and airport company contact information, please see the following links: 4.1 Government Contact List and 4.5 Airport Companies Contact List.
Airport |
Bauerfield, Efate |
Santo, Espiritu Santo |
Whitegrass, Tanna |
---|---|---|---|
Regulations |
Civil Aviation Rule sections 139/140 and ICAO Standards and Recommended Practices are complied with at all times. |
Civil Aviation Rule sections 139/140/171/172 are complied with at all times. |
Civil Aviation Rule section 139 is complied with at all times. |
Aircraft capacity |
|
|
|
Operations |
Operation ensures terminal performs its function by utilizing two operational units – Housekeeping and Customer Service – and covers oversight on Security via the services of Aviation Security. Fire category 7. |
ARFFS shift on CAT 6, Technical Services, Flight Information Service, AVSEC and Housekeeping Unit. |
Operates ARFFS shift on CAT 4 and Housekeeping Unit. |
Apart from the three international airports, there are 24 other landing strips, but these are managed by the Public Works Department within the Ministry of Infrastructure and Public Utilities. Agents may be appointed by Public Works to maintain the airstrips.
Following natural disasters such as tropical cyclones, volcanic eruptions, ashfall, etc, landing strips must be cleared for operations before flights can resume and these may take a few weeks. National situation reports issued by the National Disaster Management Office during an emergency response will indicate the status of landing strips around the country.
Procedures for Foreign Registered Aircraft
For an aircraft intending to stay and operate in Vanuatu one month or more, registration is required from the Civil Aviation Authority of Vanuatu (CAAV).
Civil Aviation Department, Ministry of Infrastructure and Public Utilities:
Tel: +678 22819
Fax: +678 23783
Email: civav@vanuatu.com.vu
Website: www.airports.vu
For an emergency medivac aircraft arriving, a 24-hour notification must be provided to Airports Vanuatu Limited (AVL) for landing approval.
For aircrafts arriving to assist with national emergencies, a 72-hour notification must be provided to AVL for landing approval. The absolute minimum is 24 hours. This applies to military aircrafts, maritime patrol aircrafts, cargo planes delivering relief supplies and dignitaries.
Non-Scheduled International Flights
Step 1: Request for landing approval
Request for landing approval to the Flight Approval Office via email to:
-
GM-OPS: gmops@airports.vu
Step 2: Choose a ground handling agent
Choose a ground handling agent who will assist you with the required steps - aircraft approval, aircraft arrival and departure times, apron marshalling, parking, customs, immigration, biosecurity and fee payments:
-
Vanuatu Terminal Services: rwane@vts.vu; jsam@vts.vu
-
Air Vanuatu Operations: rhaoul@airvanuatu.vu
Step 3: Provide your flight information
The Flight Approval Office will require you to provide the following information:
-
Aircraft type and registration
-
Aircraft call sign (if any) or use registration
-
Aircraft operator details
-
Arrival and departure aerodromes
-
Estimated arrival time and date
-
Estimated departure time and date
-
Purpose of flight: humanitarian assistance, technical stop, business, etc
Step 4: Calculate your charges
-
Aerodrome charges:
Aircraft Category |
Weight |
Rate per 1,000 kg (or part thereof) |
---|---|---|
1 |
Below 20,000 kg |
VUV 385.00 |
2 |
20,001 kg to 60,000 kg |
VUV 533.50 |
3 |
Over 60,001 kg |
VUV 803.00 |
-
Flight approval: VUV 5,000
-
Landing charges outside daylight hours: VUV 16,500
-
Air navigation service charge: VUV 50 per 1,000 kg or part thereof
-
ATS service outside operating hours of watch: VUV 20,000
-
Aircraft parking:
Parking Time |
Rate |
---|---|
First 12 hours |
Free |
12 to 48 hours |
14% of standard landing fee per hour |
More than 48 hours |
VUV 2,000 per day |
-
Departing passengers: VUV 3,400 per person
-
Ground handling and border control services have their own fee schedule. For more details, please contact them directly.
Step 5: Make your payment
All charges payable on arrival and prior to departure must be paid by the pilot in command of the aircraft to the ground handler or authorised AVL officer at the airport, unless by prior arrangement.
Runways
The runways across the 27 airports vary in size and surface. Most islands are only capable of receiving BN-2 Islander / twin otters, while others may handle an ATR aircraft.
Infrastructure
-
Most airstrips do not have lighting, air traffic control or navigation aids, firefighting equipment or perimeter fencing. It is land by sight only, so bad weather may prevent landings.
-
Air Vanuatu provides ground handling and a check-in agent for its flights only.
-
The terminal building in most airstrips may consist of a building with a set of scales and a small baggage trolley.
Fuel Service Charges
Fuel services are not readily available for unscheduled flights. It is important for emergency response aircrafts to order fuel supplies several days in advance in Vanuatu.
Refuelling services for aircrafts are only available in Port Vila and Espiritu Santo. All aircrafts must carry enough fuel to return to these locations to refuel. There is a fuel depot at Whitegrass Airport, but refuelling service is only available for the Twin Otter and BN-2 Islander.
The Air Vanuatu domestic flight route map below depicts all services that start and finish in either Santo or Port Vila.
Find below the estimated cost of jet fuel as at 19 July 2023.
Fuel |
Price per 200 litre drum |
---|---|
JET A1 |
VUV 12,857 (US$ 109.40) |
AVGAS |
VUV 50,522 (US$ 430.00) |
Vanuatu - 2.2.1 Bauerfield International Airport
Airport Overview
Bauerfield International Airport is the largest airport in Vanuatu and serves as the hub for Vanuatu’s flag carrier airline, Air Vanuatu. The airport runway has the capability and length to accept jets up to the Airbus A330.
During busy season, the international departure area, which has about 300 seats, is usually crowded when two to three international flights depart simultaneously. Also, since there is only one baggage carrier belt in the International Arrivals area, it becomes very crowded when more than one international flight arrives at the same time. The Arrivals area currently has space for about 200 people.
Airport Location and Contact |
|
---|---|
Country |
Vanuatu |
Province or District |
Port Vila, Efate Island, Shefa Province |
Nearest Town or City |
Port Vila 6.4 km |
Airport’s Complete Name |
Bauerfield International Airport |
Latitude |
-17.69917 |
Longitude |
168.3197 |
Elevation (ft and m) |
68 ft |
IATA Code |
VLI |
ICAO Code |
NVVV |
Managing Company or Airport Authority |
Airports Vanuatu Limited |
Management Contact Person |
Kevin Abel General Manager Operations P: +678 25111 M: +678 5547402 |
Open From (hours) |
First scheduled flight of the day |
Open To (hours) |
Last scheduled flight of the day |
Airport Picture
-
Customs Facility
-
Cargo Terminal
-
International Terminal
-
Domestic Terminal
-
Carpark
-
Fuel Facility
-
Air Vanuatu Hangar
Description and Contacts of Key Companies
-
Airports Vanuatu Limited (AVL): AVL is a public company and is the owner and operator of the Bauerfield International Airport. With an employee base of about 60, AVL’s mandate is to deliver safe, secure and compliant aviation at their airports in Vanuatu.
-
Civil Aviation Authority of Vanuatu (CAAV): CAAV is a statutory body under the Ministry of Infrastructure and Public Utilities which oversees all aspects of Vanuatu’s civil aviation system including regulating access to all airports. CAAV provides regulatory services on aviation security and safety standards in Vanuatu and is also the primary regulator of autonomous flying drone operations within Vanuatu airspace.
-
Vanuatu Terminal Services (VTS): VTS is a subsidiary company of AVL and is a private company incorporated under the Vanuatu Companies Act. VTS services include ground handling, cargo handling and storage, aircraft engineering, freight forwarding, custom brokerage and luggage storage.
-
Air Vanuatu: National airline and operates domestic and international flights to and from Santo International Airport. Services includes ground handling, cargo handling and storage, aircraft engineering, freight forwarding and luggage storage for its flights.
-
Customs and Inland Revenue (Border Control): Execute and enforce relevant laws and regulations to protect the welfare of Vanuatu. Facilitation of cargo clearance and collection of revenue on import duties, VAT and Excise tax at the borders and ports of entry.
For more information on airport contacts, please see the following link: 4.5 Airport Companies Contact List.
Information on some aviation service providers can be found at: http://www.azfreight.com/
Passenger and Cargo Performance Indicator
Bauerfield International Airport plays a vital role as the capital airport in Port Vila and the core of social and physical exchange in the country. The terminal area was developed by Japan’s grant aid in 1990. The existing terminal building was constructed with a capacity of 240,000 for both international and domestic passengers but the annual passenger volume increased to more than 480,000 in 2019. The number of flights has also increased, and the traffic demand has exceeded the capacity of the terminal facility.
Performance for 2019
|
Per Year |
Per Month |
Per Day |
---|---|---|---|
Total Aircraft Movements |
10,844 |
904 |
Varies |
Total Passengers |
489,416 |
40,785 |
Varies |
Current Activity of the Airport (MT) |
1,125 |
|
|
Current use by Humanitarian Flights (PHAS) |
0 |
|
|
International flights are operated by Air Vanuatu, Virgin Australia, Fiji Airways, Solomon Airlines, Aircalin and Air Niugini. Small jet planes such as B737 and A320 are deployed and ATR-72 propeller-driven aircrafts are operated in neighbouring Noumea and Nadi.
Air cargo at Bauerfield International Airport in 2019 totalled 1,125 tons. The cargo terminal building is large enough to store air cargoes and has a refrigerating room and a monitor room for surveillance cameras. All export cargoes are inspected by an X-ray inspection machine, but import cargoes are not inspected.
Runways
The existing runway is 2,600m long and 45m wide. There are 7.5m wide shoulders on both sides of the runway; therefore, the total width of the runway with the shoulder is 60m. The widths meet ICAO recommendation for Code E class aircrafts such as A330. The pavement has been completely refurbished and reinforced to the strength that a Code E class aircraft can operate twice a week.
Runway |
|
---|---|
Runway Dimensions |
2,600 m x 60 m |
Orientation |
Heading 11/29 |
Surface |
Asphalt |
Helicopter Pad(s)
There is one helipad parking spot at Bauerfield International Airport shared with fixed-wing parking space. There is ample grass space on the opposite side of the runway for helipad landings, if required.
Helipad |
|
---|---|
Present |
Yes |
Largest Helicopter that can land |
No limit |
Width and Length (m) |
N/A |
Surface |
Asphalt or grass |
Airport Infrastructure Details
Customs |
Yes |
JET A-1 fuel |
Yes |
Immigration |
Yes |
AVGAS 100 |
Yes |
Terminal Building |
Yes |
Single Point Refuelling |
Yes |
Passenger Terminal |
Yes |
Air Starter Units |
Yes |
Cargo terminal |
Yes |
Ground Power (mobile) |
Yes |
Pax Transport to Airfield |
N/A |
Ground Handling Services |
Yes |
Control Tower |
Yes |
Latrine Servicing |
Yes |
Weather Facilities |
Yes |
Fire Fighting Category (ICAO) |
7 |
Catering Services |
Yes |
De-icing Equipment |
N/A |
Base Operating Room |
Yes |
Parking Ramp Lighting |
Yes |
Airport Radar |
No |
Approach & Runway Lights |
Yes |
NDB |
Yes |
VOR |
Yes |
ILS |
Yes |
|
|
Airport Operating Details
Operating Details |
|||
---|---|---|---|
Maximum Sized Aircraft that can be Offloaded on Bulk Cargo |
Boeing 737 or C-17 with weight restrictions |
||
Maximum Sized Aircraft that can be Offloaded on Pallet |
Boeing 737 |
||
Total Aircraft Parking Area (m²) |
Large jet aircraft – 1 spot Small jet aircraft – 2 spots Turboprop aircraft – 2 spots |
||
Storage Area (m3 and MT) |
1,000 m2 |
||
Handling Equipment |
|||
Elevators / Hi Loaders |
Yes |
Max Capacity (MT) |
N/A |
Max Height (m) |
N/A |
||
Loading Ramps |
Yes |
||
Other Comments |
|
Customs Guidance
Vanuatu Customs has officers stationed at the Bauerfield International Airport. The Customs Office at the airport is open from 08:00am to 05:00pm. Their tasks include cargo clearance processing, documentary checks on import and export documents, physical examination of imports and exports, receipting of customs duties and taxes on imported goods and regular reporting to the Manager Customs Revenue.
Documents required by Customs for clearance of relief items:
-
Tax exemption letter from the National Disaster Management Office (NDMO)
-
Commercial invoices
-
Freight statements
-
Other charges statements
-
Packing lists
-
Bills of lading
-
Cargo manifest
-
Sanitary or phytosanitary certificate (where required)
-
Airway bills
The role of raising and lodging customs declarations for the clearance of goods is vested on customs agents licensed by Customs. However, regular importers who hold a valid Broker’s license can do their own clearances. For relief items whereby NDMO has received prior advice and full documentation, NDMO will engage Vanuatu Terminal Services for clearance.
Important to note that when sending relief items, only relief items are to be included in the package, packing list/cargo manifest, tax exemption letter from NDMO, etc. No personal items are to be included as personal items are not tax exempt.
Customs have established a standard cargo clearance processing time as follows:
-
Maximum of 3 working days for declaration of goods selected for physical examination – Red Lane
-
Maximum of 2 working days for declaration of goods selected for documentary examination – Yellow Lane
-
5-10 minutes for declarations directly assessed – Green Lane
Physical and documentary examinations are conducted by Customs officials when circumstances of imports and exports pose certain level of risks to the government revenue and border security.
Physical and documentary examinations are done at the point of cargo clearance on red and yellow lanes. Compliance auditing is done post-clearance i.e. after goods are cleared and released from Customs control.
Contact details:
Customs Bauerfield International Airport P: +678 23593 VoIP: 5007 |
Customs Air Cargo P: +678 22566 VoIP: 5007 |
For more information on customs in Vanuatu, please see the following link: 1.3 Customs Information.
Storage Facilities
Warehouse size of 1,000m2 contains a bonded warehouse, heated storage, air-conditioned storage, refrigerated storage, deep freeze, mortuary, animal quarantine, livestock handling, storage for dangerous goods, radioactive goods and large or heavy cargo and an express courier centre.
During TC Pam in 2015, a large 10m x 32m mobile storage unit was constructed in the carpark area. DHL, the cargo logistics handler at the airport, was contracted to manage this temporary warehouse. This was quite successful and should be considered for future large-scale emergencies.
Airfield Costs
NAVIGATION CHARGES
Charges |
Aircraft Weight - MTOW (kg) |
||
---|---|---|---|
|
0 – 20,000 kg |
20,001 - 60,000 kg |
Over 60,001 kg |
Navigation (per journey) |
|
|
|
Landing |
VUV 385.00 |
VUV 533.50 |
VUV 803.00 |
Night Landing |
VUV 16,500 |
||
Night Take-Off |
VUV 16,500 |
||
Parking |
|
||
Handling Charges |
Ground handling and border control services have their own fee schedule. For more details, please contact them directly. |
FUEL SERVICES CHARGES
Fuel services are not readily available for unscheduled flights. It is important for emergency response aircrafts to order fuel supplies several days in advance e.g. for a C-17, the request must be submitted a week in advance of fuel needs. AVL provides 44-gallon drums to store AVGAS and JET A1 fuels.
Refuelling services for aircrafts are only available in Port Vila and Espiritu Santo. All aircrafts must carry enough fuel to return to these locations to refuel.
|
Price per Litre USD - $ |
---|---|
JET A1 |
VUV 215 (USD 1.76) |
AVGAS |
VUV 291 (USD 2.39) |
CARGO TERMINAL CHARGES
Import Charges |
||
---|---|---|
Type of Charge |
Rate USD - $ per kg |
Comments |
Handling Charge |
Forklift usage: VUV 700 (USD 5.90) / kg VUV 1,500 (USD 12.65) / kg VUV 2,000 (USD 16.87) / kg VUV 2,500 (USD 21.09) / kg (Increased by VUV 700 (USD 5.90) for every 500 kg)
Terminal handling charges: VUV 1,100 (USD 9.28) up to 28 kg
VUV 8,000 (USD 67.47) / AWB VUV 2,500 (USD21.09) / AWB |
75 kg – 499 kg 500 kg – 999 kg 1,000 kg – 1,499 kg 1,500 kg – 1,999 kg
Minimum charge per consignment Valuable (VAT incl.) AVI (VAT incl.) |
Break Bulk Fee |
VUV 40 (USD 0.34) / kg |
|
|
VUV 30 (USD 0.25) / kg |
|
Strong Room – per consignment |
Information not available |
|
Cold Storage Fee |
VUV 1,300 (USD 10.96) / hour
VUV 250 (USD 2.11) / hour
VUV 25 (USD 0.21) / kg |
Cool room (special storage) Fridge (special storage) Handling of cargo for cool room storage and removal |
Delivery Outside Normal Working Hours |
Information not available |
|
Import Documentation Fee |
VUV 5,500 (USD 46.39) – VAT incl.
VUV 2,000 (USD 16.87) – VAT incl.
VUV 3,600 (USD 30.36) – VAT incl.
VUV 700 (USD 5.90) – VAT incl. |
Process of imports documents by Master Air Waybill with multiple HAWB Process of imports documents by Master Air Waybill with single HAWB Dummy Air Waybill issuance – per Air Waybill Electronic processing and reporting of manifest to Customs |
Storage per Day |
General cargo, perishable and vaccines: Free
VUV 30 (USD 0.25) / kg
|
Loose freight – up to 24 hours from 2359 hours on the date of check-in Loose freight – beyond free period |
Export |
||
Handling Charges – Un-palletized Cargo |
Terminal handling charges: VUV 1,100 (USD 9.28) up to 28 kg
VUV 40 (USD 0.34) / kg |
Minimum charge per consignment Loose freight |
International Air Waybill |
Information not available |
|
Local Air Waybill |
Information not available |
|
Air Waybill Amendment - Cancellation |
Information not available |
|
Air Waybill Documentation |
Information not available |
|
|
VUV 40 (USD 0.34) / kg |
|
Storage Charges per Day |
General cargo, perishable and vaccines: Free
VUV 30 (USD 0.25) / kg |
General freight lodged within 24 hours prior to uplift or removed prior its scheduled time/flight of departure from the day of check-in (applicable to security-screened cargo only) Storage beyond 24 hours free period (applicable to security-screened cargo only) |
AIR-BRIDGE CHARGES
Passenger air bridge is not used at Bauerfield International Airport.
Security
Security issues are low at Bauerfield International Airport. The airport is fenced and has 24-hour security and camera surveillance.
Inside the international departure area, there is one lane at the airport security inspection area. For security reasons, it is prohibited to take photos, videos or make phone calls at the Customs and airport security inspection area.
Vanuatu - 2.2.2 Pekoa Airport
Airport Overview
Santo International Airport is an airport in Luganville on Espiritu Santo Island. The airport used to be called Santo-Pekoa International Airport until it was renamed in the Vanuatu AIPV amendment released on 16 June 2021. Airports Vanuatu Limited provides aviation services for the airport.
Santo International Airport is the second biggest airport in Vanuatu, but for an international airport it is quite modest in size and structure. The airport has one runway. Cargo / baggage handling are mostly through manual labour.
Airport Location and Contact |
|
---|---|
Country |
Vanuatu |
Province or District |
Espiritu Santo Island, Sanma Province |
Nearest Town or City |
Luganville 4.4 km |
Airport’s Complete Name |
Santo International Airport |
Latitude |
-15.50500 |
Longitude |
167.22000 |
Elevation (ft and m) |
135 ft |
IATA Code |
SON |
ICAO Code |
NVSS |
Managing Company or Airport Authority |
Airports Vanuatu Limited |
Management Contact Person |
Kevin Abel General Manager Operations P: +678 25111 M: +678 5547402 |
Open From (hours) |
First scheduled flight of the day |
Open To (hours) |
Last scheduled flight of the day |
Airport Picture
Description and Contacts of Key Companies
-
Airports Vanuatu Limited (AVL): AVL is a public company and is the owner and operator of the Santo International Airport. With an employee base of about 60, AVL’s mandate is to deliver safe, secure and compliant aviation at their airports in Vanuatu.
-
Civil Aviation Authority of Vanuatu (CAAV): CAAV is a statutory body under the Ministry of Infrastructure and Public Utilities which oversees all aspects of Vanuatu’s civil aviation system including regulating access to all airports. CAAV provides regulatory services on aviation security and safety standards in Vanuatu and is also the primary regulator of autonomous flying drone operations within Vanuatu airspace.
-
Air Vanuatu: National airline and operates domestic and international flights to and from Santo International Airport. Services includes ground handling, cargo handling and storage, aircraft engineering, freight forwarding and luggage storage for its flights.
-
Vanuatu Terminal Services (VTS): VTS is a subsidiary company of AVL and is a private company incorporated under the Vanuatu Companies Act. VTS services include ground handling, cargo handling and storage, aircraft engineering, freight forwarding, custom brokerage and luggage storage for all non-Air Vanuatu flights.
-
Customs and Inland Revenue (Border Control): Execute and enforce relevant laws and regulations to protect the welfare of Vanuatu. Facilitation of cargo clearance and collection of revenue on import duties, VAT and Excise tax at the borders and ports of entry.
For more information on airport contacts, please see the following link: 4.5 Airport Companies Contact List.
Information on some aviation service providers can be found at: http://www.azfreight.com/
Passenger and Cargo Performance Indicator
Performance for 2019
|
Per Year |
Per Month |
Per Day |
---|---|---|---|
Total Aircraft Movements |
1664 |
~ 139 |
~ 4 |
Total Passengers |
115,734 |
9,645 |
317 |
Current use by Humanitarian Flights (PHAS) |
0 |
|
|
International flights are operated by Air Vanuatu, Solomon Airlines and Virgin Australia.
Domestic flights are operated by Air Vanuatu, Air Taxi, Unity Airlines and Belair Airways.
Plane types that can service Santo International Airport: Boeing 737-800, ATR 72-600, ATR 42, twin otter, BN-2 Islander and small private jets
Runways
Runway |
|
---|---|
Runway Dimensions |
1,988 m x 30 m |
Orientation |
12 / 30 |
Surface |
Asphalt |
Helicopter Pad(s)
There is no designated helipad site however, helicopters can land on the fixed wing parking space and there is ample grass area surrounding the runway.
Helipad |
|
---|---|
Present |
Yes |
Largest Helicopter that can land |
No limit |
Width and Length (m) |
N/A |
Surface |
Asphalt and grass |
Airport Infrastructure Details
Customs |
Yes |
JET A-1 fuel |
Yes |
Immigration |
Yes |
AVGAS 100 |
Yes |
Terminal Building |
Yes |
Single Point Refuelling |
Yes |
Passenger Terminal |
Yes |
Air Starter Units |
Yes |
Cargo terminal |
Yes |
Ground Power (mobile) |
Yes |
Pax Transport to Airfield |
No |
Ground Handling Services |
Yes |
Control Tower |
Yes |
Latrine Servicing |
Yes |
Weather Facilities |
Yes |
Fire Fighting Category (ICAO) |
7 |
Catering Services |
N/A |
De-icing Equipment |
N/A |
Base Operating Room |
Yes |
Parking Ramp Lighting |
Yes |
Airport Radar |
No |
Approach & Runway Lights |
Yes |
Non-directional Beacons (NDB) |
|
Very High Frequency Omni-Directional Range (VOR) |
|
Instrument Landing System (ILS) |
|
|
|
Airport Operating Details
Operating Details |
|||
---|---|---|---|
Maximum Sized Aircraft that can be Offloaded on Bulk Cargo |
Boeing 737 or C-17 military aircraft on load restriction |
||
Maximum Sized Aircraft that can be Offloaded on Pallet |
Boeing 737 or C-17 military aircraft on load restriction |
||
Total Aircraft Parking Area (m²) |
4 (1 x ATR and 3 x twin otters at the same time) |
||
Storage Area (m3 and MT) |
There is a small storage area used by Air Vanuatu for their cargo, but it is insufficient for use during an emergency response |
||
Handling Equipment |
|||
Elevators / Hi Loaders |
Will be available by December 2023 |
Max Capacity (MT) |
|
Max Height (m) |
|
||
Loading Ramps |
Available |
||
Other Comments |
|
Customs Guidance
Customs and Biosecurity offices are located close to the airport. The Customs Office is open from 08:00am to 05:00pm. Their tasks include cargo clearance processing, documentary checks on import and export documents, physical examination of imports and exports, receipting of customs duties and taxes on imported goods and regular reporting to the Manager Customs Revenue.
It is recommended to arrange cargo inspections and clearances in advance of the cargo landing.
Documents required by Customs for clearance of relief items:
-
Tax exemption letter from the National Disaster Management Office (NDMO)
-
Commercial invoices
-
Freight statements
-
Other charges statements
-
Packing lists
-
Bills of lading
-
Cargo manifest
-
Sanitary or phytosanitary certificate (where required)
-
Airway bills
The role of raising and lodging customs declarations for the clearance of goods is vested on customs agents licensed by Customs. However, regular importers who hold a valid Broker’s license can do their own clearances. For relief items whereby NDMO has received prior advice and full documentation, NDMO will engage Vanuatu Terminal Services for clearance.
Important to note that when sending relief items, only relief items are to be included in the package, packing list/cargo manifest, tax exemption letter from NDMO, etc. No personal items are to be included as personal items are not tax exempt.
Customs have established a standard cargo clearance processing time as follows:
-
Maximum of 3 working days for declaration of goods selected for physical examination – Red Lane
-
Maximum of 2 working days for declaration of goods selected for documentary examination – Yellow Lane
-
5-10 minutes for declarations directly assessed – Green Lane
Physical and documentary examinations are conducted by Customs officials when circumstances of imports and exports pose certain level of risks to the government revenue and border security.
Physical and documentary examinations are done at the point of cargo clearance on red and yellow lanes. Compliance auditing is done post-clearance i.e. after goods are cleared and released from Customs control.
Contact details:
Customs Santo International Airport P: +678 33781 VoIP: 6517 / 6518 |
Customs Santo Post Office P: +678 33780 VoIP: 6902 |
For more information on customs in Vanuatu, please see the following link: 1.3 Customs Information.
Storage Facilities
There are no storage facilities available at the airport to manage an emergency response situation. A mobile storage unit would need to be erected in the carpark or grassy area beside the airport.
Airfield Costs
NAVIGATION CHARGES
Charges |
Aircraft Weight - MTOW (kg) |
||
---|---|---|---|
|
0 - 20,000 kg |
20,001 - 60,000 kg |
Over 60,000 kg |
Navigation (per journey) |
|
|
|
Landing |
VUV 385.00 |
VUV 533.50 |
VUV 803.00 |
Night Landing |
VUV 16,500 |
||
Night Take-Off |
VUV 16,500 |
||
Parking |
|
||
Handling Charges |
Ground handling and border control services have their own fee schedule. For more details, please contact them directly. |
FUEL SERVICES CHARGES
Fuel services are not readily available for unscheduled flights. It is important for emergency response aircrafts to order fuel supplies several days in advance e.g. for an ATR 72-600 or Boeing 737, the request must be submitted a week in advance of fuel needs. AVL provides a 3,000 L tank to transport fuel from the terminal to the airport.
Refuelling services for aircrafts are only available in Port Vila and Espiritu Santo.
|
Price per Litre USD - $ |
---|---|
JET A1 |
VUV 215 (USD 1.76) |
AVGAS |
VUV 291 (USD 2.39) |
CARGO TERMINAL CHARGES
Import Charges |
||
---|---|---|
Type of Charge |
Rate USD - $ per kg |
Comments |
Handling Charge |
Forklift usage: VUV 700 (USD 5.90) / kg VUV 1,500 (USD 12.65) / kg VUV 2,000 (USD 16.87) / kg VUV 2,500 (USD 21.09) / kg (Increased by VUV 700 (USD 5.90) for every 500 kg)
Terminal handling charges: VUV 1,100 (USD 9.28) up to 28 kg
VUV 8,000 (USD 67.47) / AWB VUV 2,500 (USD21.09) / AWB |
75 kg – 499 kg 500 kg – 999 kg 1,000 kg – 1,499 kg 1,500 kg – 1,999 kg
Minimum charge per consignment Valuable (VAT incl.) AVI (VAT incl.) |
Break Bulk Fee |
VUV 40 (USD 0.34) / kg |
|
|
VUV 30 (USD 0.25) / kg |
|
Strong Room – per consignment |
Information not available |
|
Cold Storage Fee |
VUV 1,300 (USD 10.96) / hour
VUV 250 (USD 2.11) / hour
VUV 25 (USD 0.21) / kg |
Cool room (special storage) Fridge (special storage) Handling of cargo for cool room storage and removal |
Delivery Outside Normal Working Hours |
Information not available |
|
Import Documentation Fee |
VUV 5,500 (USD 46.39) – VAT incl.
VUV 2,000 (USD 16.87) – VAT incl.
VUV 3,600 (USD 30.36) – VAT incl.
VUV 700 (USD 5.90) – VAT incl. |
Process of imports documents by Master Air Waybill with multiple HAWB Process of imports documents by Master Air Waybill with single HAWB Dummy Air Waybill issuance – per Air Waybill Electronic processing and reporting of manifest to Customs |
Storage per Day |
General cargo, perishable and vaccines: Free
VUV 30 (USD 0.25) / kg
|
Loose freight – up to 24 hours from 2359 hours on the date of check-in Loose freight – beyond free period |
Export |
||
Handling Charges – Un-palletized Cargo |
Terminal handling charges: VUV 1,100 (USD 9.28) up to 28 kg
VUV 40 (USD 0.34) / kg |
Minimum charge per consignment Loose freight |
International Air Waybill |
Information not available |
|
Local Air Waybill |
Information not available |
|
Air Waybill Amendment - Cancellation |
Information not available |
|
Air Waybill Documentation |
Information not available |
|
|
VUV 40 (USD 0.34) / kg |
|
Storage Charges per Day |
General cargo, perishable and vaccines: Free
VUV 30 (USD 0.25) / kg |
General freight lodged within 24 hours prior to uplift or removed prior its scheduled time/flight of departure from the day of check-in (applicable to security-screened cargo only) Storage beyond 24 hours free period (applicable to security-screened cargo only) |
AIR-BRIDGE CHARGES
Passenger air bridge is not used at Santo International Airport.
Security
Airports Vanuatu Limited provides security for the airport. Security issues are low however, for security reasons, it is prohibited to take photos, videos or make phone calls at the airport security inspection area.
Vanuatu - 2.2.3 Whitegrass Airport
Airport Overview
Whitegrass Airport, also known as White Grass Airport or Tanna Airport, is an airport on the island of Tanna in Tafea Province.
There is a fuel depot beside the airport, but refuelling service is only available for the Twin Otter and BN-2 Islander. ATR and bigger planes must carry enough fuel to return to Bauerfield International Airport on Efate Island for refuelling.
Airport Location and Contact |
|
---|---|
Country |
Vanuatu |
Province or District |
Tanna Island, Tafea Province |
Nearest Town or City |
Lenakel 8 km |
Airport’s Complete Name |
Whitegrass Airport |
Latitude |
-19.45483 |
Longitude |
169.22367 |
Elevation (ft and m) |
27 ft |
IATA Code |
TAH |
ICAO Code |
NVVW |
Managing Company or Airport Authority |
Airports Vanuatu Limited |
Management Contact Person |
Kevin Abel Group Head Air Navigation Services P: +678 25111 ext. 125 M: +678 5547402 |
Open From (hours) |
0800 hours |
Open To (hours) |
1700 hours |
Airport Picture
Description and Contacts of Key Companies
-
Civil Aviation Authority of Vanuatu (CAAV): CAAV is a statutory body under the Ministry of Infrastructure and Public Utilities which oversees all aspects of Vanuatu’s civil aviation system including regulating access to all airports. CAAV provides regulatory services on aviation security and safety standards in Vanuatu and is also the primary regulator of autonomous flying drone operations within Vanuatu airspace.
-
Airports Vanuatu Limited (AVL): AVL is a public company and is the owner and operator of the Whitegrass International Airport. With an employee base of about 60, AVL’s mandate is to deliver safe, secure and compliant aviation at their airports in Vanuatu.
-
Vanuatu Terminal Services (VTS): VTS is a subsidiary company of AVL and is a private company incorporated under the Vanuatu Companies Act. VTS services include ground handling, cargo handling and storage, aircraft engineering, freight forwarding, custom brokerage and luggage storage.
-
Air Vanuatu: National airline and operates domestic and international flights to and from Whitegrass International Airport. Services includes ground handling, cargo handling and storage, aircraft engineering, freight forwarding and luggage storage for its flights.
For more information on airport contacts, please see the following link: 4.5 Airport Companies Contact List.
Information on some aviation service providers can be found at: http://www.azfreight.com/
Passenger and Cargo Performance Indicator
Performance for 2022
|
Per Year |
Per Month |
Per Day |
---|---|---|---|
Total Aircraft Movements |
468 |
39 |
Varies |
Total Passengers |
54,870 |
4,573 |
Varies |
Current use by Humanitarian Flights (PHAS) |
0 |
|
|
The airport currently receives twin otters, BN-2 Islander and the ATR 72-600.
Runways
Runway |
|
---|---|
Runway Dimensions |
1,230 m x 30 m |
Orientation |
15 / 33 |
Surface |
Asphalt |
Helicopter Pad(s)
There is no designated helipad site however, helicopters can land on the fixed wing parking space and there is ample grass area surrounding the runway.
Helipad |
|
---|---|
Present |
Yes |
Largest Helicopter that can land |
No limit |
Width and Length (m) |
N/A |
Surface |
Asphalt and grass |
Airport Infrastructure Details
Customs |
No |
JET A-1 fuel – for Twin Otter only |
Yes |
Immigration |
No |
AVGAS 100 – for BN-2 Islander |
Yes |
Terminal Building |
Yes |
Single Point Refuelling (using drums) |
Yes |
Passenger Terminal |
Yes |
Air Starter Units |
No |
Cargo terminal |
Yes |
Ground Power (mobile) |
No |
Pax Transport to Airfield |
No |
Ground Handling Services |
Yes |
Control Tower |
Yes |
Latrine Servicing |
No |
Weather Facilities |
Yes |
Fire Fighting Category (ICAO) |
4 |
Catering Services |
No |
De-icing Equipment |
N/A |
Base Operating Room |
Yes |
Parking Ramp Lighting |
Yes |
Airport Radar |
No |
Approach & Runway Lights |
Yes |
Non-directional Beacons (NDB) |
Yes |
Very High Frequency Omni-Directional Range (VOR) |
No |
Instrument Landing System (ILS) |
No |
|
|
Airport Operating Details
Operating Details |
|||
---|---|---|---|
Maximum Sized Aircraft that can be Offloaded on Bulk Cargo |
ATR 72-600 |
||
Maximum Sized Aircraft that can be Offloaded on Pallet |
ATR 72-600 |
||
Total Aircraft Parking Area (m²) |
2 x ATR 72-600 |
||
Storage Area (m3 and MT) |
Only for Air Vanuatu cargo – 4m x 3m room |
||
Handling Equipment |
|||
Elevators / Hi Loaders |
No |
Max Capacity (MT) |
|
Max Height (m) |
|
||
Loading Ramps |
No |
||
Other Comments |
|
Customs Guidance
If needed, Customs and Biosecurity officers can come to the airport for clearance. Their tasks include cargo clearance processing, documentary checks on import and export documents, physical examination of imports and exports, receipting of customs duties and taxes on imported goods and regular reporting to the Manager Customs Revenue.
It is recommended to arrange cargo inspections and clearances in advance of the cargo landing.
Documents required by Customs for clearance of relief items:
-
Tax exemption letter from the National Disaster Management Office (NDMO)
-
Commercial invoices
-
Freight statements
-
Other charges statements
-
Packing lists
-
Bills of lading
-
Cargo manifest
-
Sanitary or phytosanitary certificate (where required)
-
Airway bills
The role of raising and lodging customs declarations for the clearance of goods is vested on customs agents licensed by Customs. However, regular importers who hold a valid Broker’s license can do their own clearances. For relief items whereby NDMO has received prior advice and full documentation, NDMO will engage Vanuatu Terminal Services for clearance.
Important to note that when sending relief items, only relief items are to be included in the package, packing list/cargo manifest, tax exemption letter from NDMO, etc. No personal items are to be included as personal items are not tax exempt.
Customs have established a standard cargo clearance processing time as follows:
-
Maximum of 3 working days for declaration of goods selected for physical examination – Red Lane
-
Maximum of 2 working days for declaration of goods selected for documentary examination – Yellow Lane
-
5-10 minutes for declarations directly assessed – Green Lane
Physical and documentary examinations are conducted by Customs officials when circumstances of imports and exports pose certain level of risks to the government revenue and border security.
Physical and documentary examinations are done at the point of cargo clearance on red and yellow lanes. Compliance auditing is done post-clearance i.e. after goods are cleared and released from Customs control.
For more information on customs in Vanuatu, please see the following link: 1.3 Customs Information.
Storage Facilities
There are no storage facilities available at the airport to manage an emergency response situation. A mobile storage unit would need to be erected in the grassy area.
Airfield Costs
NAVIGATION CHARGES
Charges |
Aircraft Weight - MTOW (kg) |
||
---|---|---|---|
|
0 - 20,000 kg |
20,001 - 60,000 kg |
Over 60,000 kg |
Navigation (per journey) |
|
|
|
Landing |
VUV 385.00 |
VUV 533.50 |
VUV 803.00 |
Night Landing |
VUV 16,500 |
||
Night Take-Off |
VUV 16,500 |
||
Parking |
|
||
Handling Charges |
Ground handling and border control services have their own fee schedule. For more details, please contact them directly. |
FUEL SERVICES CHARGES
There is a fuel depot beside the airport, but refuelling service is only available for the Twin Otter and BN-2 Islander. ATR and bigger planes must carry enough fuel to return to Bauerfield International Airport on Efate Island for refuelling.
|
Price per Litre USD - $ |
---|---|
JET A1 |
VUV 215 (USD 1.76) |
AVGAS |
VUV 291 (USD 2.39) |
CARGO TERMINAL CHARGES
Import Charges |
||
---|---|---|
Type of Charge |
Rate USD - $ per kg |
Comments |
Handling Charge |
Forklift usage: VUV 700 (USD 5.90) / kg VUV 1,500 (USD 12.65) / kg VUV 2,000 (USD 16.87) / kg VUV 2,500 (USD 21.09) / kg (Increased by VUV 700 (USD 5.90) for every 500 kg)
Terminal handling charges: VUV 1,100 (USD 9.28) up to 28 kg
VUV 8,000 (USD 67.47) / AWB VUV 2,500 (USD21.09) / AWB |
75 kg – 499 kg 500 kg – 999 kg 1,000 kg – 1,499 kg 1,500 kg – 1,999 kg
Minimum charge per consignment Valuable (VAT incl.) AVI (VAT incl.) |
Break Bulk Fee |
VUV 40 (USD 0.34) / kg |
|
|
VUV 30 (USD 0.25) / kg |
|
Strong Room – per consignment |
Information not available |
|
Cold Storage Fee |
VUV 1,300 (USD 10.96) / hour
VUV 250 (USD 2.11) / hour
VUV 25 (USD 0.21) / kg |
Cool room (special storage) Fridge (special storage) Handling of cargo for cool room storage and removal |
Delivery Outside Normal Working Hours |
Information not available |
|
Import Documentation Fee |
VUV 5,500 (USD 46.39) – VAT incl.
VUV 2,000 (USD 16.87) – VAT incl.
VUV 3,600 (USD 30.36) – VAT incl.
VUV 700 (USD 5.90) – VAT incl. |
Process of imports documents by Master Air Waybill with multiple HAWB Process of imports documents by Master Air Waybill with single HAWB Dummy Air Waybill issuance – per Air Waybill Electronic processing and reporting of manifest to Customs |
Storage per Day |
General cargo, perishable and vaccines: Free
VUV 30 (USD 0.25) / kg
|
Loose freight – up to 24 hours from 2359 hours on the date of check-in Loose freight – beyond free period |
Export |
||
Handling Charges – Un-palletized Cargo |
Terminal handling charges: VUV 1,100 (USD 9.28) up to 28 kg
VUV 40 (USD 0.34) / kg |
Minimum charge per consignment Loose freight |
International Air Waybill |
Information not available |
|
Local Air Waybill |
Information not available |
|
Air Waybill Amendment - Cancellation |
Information not available |
|
Air Waybill Documentation |
Information not available |
|
|
VUV 40 (USD 0.34) / kg |
|
Storage Charges per Day |
General cargo, perishable and vaccines: Free
VUV 30 (USD 0.25) / kg |
General freight lodged within 24 hours prior to uplift or removed prior its scheduled time/flight of departure from the day of check-in (applicable to security-screened cargo only) Storage beyond 24 hours free period (applicable to security-screened cargo only) |
AIR-BRIDGE CHARGES
Passenger air bridge is not used at Whitegrass Airport.
Security
Airports Vanuatu Limited provides security. Security issues are low at Whitegrass Airport. The security at the airport is good.
Vanuatu - 2.3 Road Network
The Public Works Department (PWD), within the Ministry of Infrastructure and Public Utilities, is responsible for the building and maintenance of roads in Vanuatu. The overall road network length managed by PWD is 2,958.6 km. This includes feeder and arterial roads (feeder = 1,704.3 km, arterial = 1,254.3 km). The actual road network length is not known as there are many gravel and earth roads on the islands which are not maintained by PWD. Total roads declared as at 28 August 2023 is 2,906.2 km.
Find below status of roads on the following major islands:
Efate – sealed ring road around the island. Within Shefa Province, all bridges are currently working.
Espiritu Santo – sealed road from Luganville to Port Olry.
Tanna – gravel road from Whitegrass International Airport to Green Hill in the north, sealed roads from Lenakel to Imaki in the south and Lenakel to Snake Hill in the east.
Malekula – sealed road from Norsup to Pushman’s Bay (central part of island).
Pentecost – the roads, particularly to the north, can be impassable after persistent heavy rain. There are numerous ports along the west coast to enable supplies to reach villages.
Service delivery in rural areas is constrained by expensive and limited transport infrastructure and transport services. Rural road infrastructure is impacted during tropical cyclone and heavy rain events and the resulting poor road conditions drive up transport costs, hindering access to much needed services.
For more information on government contact details, please see the following link: 4.1 Government Contact List.
Distance Matrix
Travel Time in Major Towns |
|
---|---|
City / Town |
Road and travel time |
Port Vila |
Efate Ring Road – 1.5 hours |
Luganville |
Luganville to Port Olry – 1 hour |
Tanna |
Lenakel to Imaki in the south – 1 hour Lenakel to Snake hill in the east – 30 minutes |
Road Security
The maximum speed limit is 50 km per hour around the towns and 80 km per hour outside town areas.
In Vanuatu, traffic drives on the right-hand side of the road, i.e. people drive in the right-hand lane and overtake on the left. Oncoming traffic comes toward you on the left side.
There are no issues with civil unrest in Vanuatu. Roads can be slippery and flooded during the wet season. Some roads can be impassable after heavy rain events.
Weighbridges and Axle Load Limits
There are no weighbridges in Vanuatu.
Road Class and Surface Conditions
Road Class and Surface Conditions
(FOLLOWING INFORMATION FROM 2017)
The following table depicts the length (km), types and condition of roads in each province:
Province |
Sealed |
Gravel |
Earth |
Total |
% Total |
Malampa |
0 |
150.13 |
256.8 |
406.9 |
20% |
Penama |
0 |
74.3 |
280.9 |
355.2 |
17% |
Sanma |
68 |
353.93 |
101.5 |
523.4 |
26% |
Shefa |
130.05 |
61.5 |
164.5 |
356.0 |
17% |
Tafea |
0.3 |
81.664 |
261.5 |
343.5 |
17% |
Torba |
0 |
42.2 |
9.4 |
51.6 |
3% |
Total |
198.4 |
763.7 |
1074.6 |
2036.7 |
100% |
The two most populated islands have sealed roads.
Efate has a sealed ring road around the island.
Santo was sealed from Luganville to Port Olry, which has more than halved the travel time to the tourist destination.
In Tanna, CCECC is currently working on gravelling and sealing the roads from Lenekel to the North until Green, South until Imaki, and to the East until Snake Hill. The work is slow going due to the terrain and wet season. After TC Cook (2017) the road to the North was impassable, and the port of Kwamera was unreachable, where road works had not been conducted yet.
In Malekula, the R4D improved the road from Norsup to Lamap in Malekula as part of phase one of the project. It was identified that it would need more gravel in order for it to be maintained.
CCECC offered a loan to seal the road, however the project has been unsuccessful and worsened road conditions. They are almost impassable in sections during the wet season and 4WDs must be used. After TC Cook the Norsup airport could not be reached from the south.
It is understood that CCEECC has halted the project in Malekula and it is unclear if the roads will be left unsealed in its current condition. This means access from the main airport to the major ports and communities in Malekula is extremely slow and difficult.
The roads in Pentecost, particularly to the North, can be impassable after persistent heavy rains. There are numerous ports along the west coast to enable supplies to reach villages.
Vanuatu - 2.4 Storage Assessment
The storage capacity in Vanuatu is limited. The two main centres of Port Vila and Luganville have a few storage areas. Shops are family-sized and therefore do not offer sufficient storage space. Bigger companies with warehouses are generally full as they are only replenished three or four times a year.
For more information on storage company contact details, please see the following link: 4.6 Storage and Milling Companies Contact List.
Commercial Storage
There is limited commercial storage available in Port Vila and Santo. As a last resort, it may be possible to temporarily use the cruise ship terminal building in Espiritu Santo if cruise ships have been halted following a disaster.
Storage Used by Humanitarian Organizations
Storage costs are high in Vanuatu. Humanitarian organisations prefer to store relief items on their own premises where possible, to avoid rental fees.
Humanitarian organisations in Vanuatu include but are not limited to ADRA, Oxfam, Save the Children, Red Cross, CARE International, Caritas and World Vision.
Non-food items stored include but are not limited to hygiene kits, tarpaulins, tents, blankets, shelter tool kits, generators, mosquito nets, etc.
Location |
Organization |
Sharing Possibility
|
Capacity (MT / m² / m³) |
Type [1] |
Access [2] |
Condition [3] |
---|---|---|---|---|---|---|
Port Vila |
Red Cross |
No |
180 m2 5 x 20 ft |
Warehouse Container |
Flat |
Intact |
Port Vila |
Caritas |
Yes |
250 m2 2 x 20 ft |
Building Container |
Flat |
Intact |
Port Vila |
World Vision |
No |
95 m3 |
2 x 20 ft container |
Flat |
Intact |
Port Vila |
ADRA |
No |
36 m2 |
40 ft container |
Flat |
Intact |
Port Vila |
NDMO |
Yes |
480 m2 133 m3 |
2 x MSU 2 x 40 ft container |
Flat Flat |
Intact Intact |
Port Vila |
CARE |
No |
1 x 20 ft |
Container |
Flat |
Intact |
Santo - Luganville |
Red Cross |
No |
120 m2 |
Warehouse |
Flat |
Intact |
Santo - Sarakata |
ADRA |
No |
13.86 m2 |
20 ft container |
Flat |
Intact |
Tanna |
Red Cross |
No |
10 m x 5 m |
Building |
Flat |
Intact |
Tanna - Isangel |
CARE |
No |
14 m x 8 m |
House |
Flat |
Intact |
Tanna |
ADRA |
No |
5 m x 3 m |
House |
Flat |
Intact |
Tanna |
ADRA |
No |
6 m x 5 m |
House |
Flat |
Intact |
Vanua Lava - Sola |
Red Cross |
No |
24 m3 |
Room |
Flat |
Intact |
Malekula - Iakatora |
Red Cross |
No |
24 m3 |
20 ft container |
Flat |
Intact |
Malekula - Iakatora |
Provincial Office |
Yes |
N/A |
Building |
Flat |
Intact |
Pentecost – Loltong |
Red Cross |
No |
15 m3 |
Room |
Flat |
Intact |
Ambae - Saratamata |
Red Cross |
No |
24 m3 |
Room |
Flat |
Intact |
[1] Warehouse Type: Open storage, container, rub-hall, silo, concrete, other, unspecified
[2] Warehouse Access: Raised-siding, flat
[3] Warehouse condition: Appears intact, appears damaged, under construction/repair
Public Sector Storage
The Ministry of Health has a central medical storage facility in Port Vila. The facility is strictly dedicated to medical supplies only.
Location |
Ministry / Agency |
Use Possibility |
Capacity (MT / m² / m³) |
Type [1] |
Access [2] |
Condition [3] |
---|---|---|---|---|---|---|
Port Vila |
Ministry of Health |
Strictly for medical supplies only |
250 m2 150 m2 700 m2 (temporary rental) |
Building Building Warehouse (Korman) |
Flat Flat Flat |
Intact Intact Intact |
Main International Wharf, Port Vila |
Department of Ports and Marine |
Possible to use as a last resort |
|
Warehouse |
Flat |
Intact |
[1] Warehouse Type: Open storage, container, rub-hall, silo, concrete, other, unspecified
[2] Warehouse Access: Raised-siding, flat
[3] Warehouse condition: Appears intact, appears damaged, under construction/repair
Port Vila: During the emergency response to Tropical Cyclones Judy and Kevin in 2023, the National Disaster Management Office (NDMO) used the Vanuatu X-FOL Fitness Center (map below) in Port Vila as the warehouse to store food and non-food items received and bought by the Government for the response. The Center is secure as it is a fenced indoor gymnasium, and it has sufficient space to also store a few containers (refer to photo below).
Cartons of water stored at X-FOL warehouse during 2023 response to TC Judy and Kevin
Buckets of crackers stored at X-FOL warehouse during 2023 response to TC Judy and Kevin
Espiritu Santo: As the NDMO in Espiritu Santo does not have a dedicated storage facility, the normal practice has been for relief supplies to be taken directly to the affected communities for storage and distribution. At the community level, community halls, copra sheds, Chiefs’ Nakamal, women’s centres and containers have been used as storage facilities. The only downside to this is that it becomes hard to track relief items as there are too many storage sites being used. Schools and churches are reserved to be utilised as evacuation centres. There is a potential MSU site beside the Santo National Disaster Management Office within the Sanma Provincial Council compound (refer to photo below).
Potential MSU site beside the NDMO in Santo
Tanna: The NDMO used three buildings owned by the Vanuatu Sports Commission during the response to Tropical Cyclones Judy and Kevin in 2023. The buildings were divided with the first building storing non-food items, the second storing cartons of water and the third storing dry food items (refer to photo below). The sports ground provides a potential MSU site, if needed.
Building 1 storing non-food items during 2023 response to TC Judy and Kevin
Cold Chain
There are currently no cold chain options identified for relief supplies. Most storage sites may not have electricity or refrigeration during the first few days or weeks following a natural disaster e.g. tropical cyclone. Reefers with generators may need to be used as a temporary solution in an emergency for temperature-sensitive supplies such as vaccines.
Vanuatu - 2.5 Waterways Assessment
There is a range of private sea transport companies operating out of Port Vila and Santo. Find below three passenger-carrying vessels that operate in Vanuatu for sea transport between three of the greater populated islands:
-
Vanuatu Ferry – carries passengers and cargo and travels between Port Vila, Santo, Malekula and Tanna;
-
Vanuatu Cargo – sister ship of Vanuatu Ferry; and
-
Big Sista – also services the more populated islands.
Some of the smaller cargo vessels can carry up to five passengers however, these vessels are not designed for passenger transport.
In the event of a national emergency, the Police Maritime Wing (PMW) will assist and coordinate through the National Disaster Management Office any event, incident or response relating to:
-
Maritime logistics;
-
Domestic vessel safety; and
-
Sea transport of humanitarian cargo and people
For more information on government contact details, please see the following link: 4.1 Government Contact List.
Company Information
The Vanuatu Ferry and Big Sista are the major inter-island people-moving ships. Ocean Logistics is the major company for tugs and barges. There are multiple smaller landing crafts and maritime vessels operating privately to transport cargo and passengers across Vanuatu.
For more information on waterway company contact details, please see the following link: 4.4 Port and Waterways Companies Contact List.
Passenger Carrying Capacity |
|||
---|---|---|---|
|
Vanuatu Ferry |
Vanuatu Cargo |
Big Sista |
Number of Passengers
|
450 |
200 |
200 |
Cargo capacity |
900 mt |
1,050 mt |
Small carry-on cargo or boxed cargo |
Shipping route |
Malekula, Santo, Tanna |
Malekula, Santo, Ambae, Pentecost |
Epi, Paama, Maskelyne, Malekula, Santo |
Contact details |
P: +678 26999 / 7762064 |
P: +678 26872 |
P: +678 5683622 / 5625225 |
Travel Time Matrix
Travel Time from Port of Port Vila to other Major Ports (average in hours) |
||||||
---|---|---|---|---|---|---|
|
Efate |
Malekula |
Santo |
Ambae |
Pentecost |
Tanna |
Efate |
|
12 |
16 |
16 |
14 |
12 |
Malekula |
12 |
|
4 |
5 |
6 |
|
Santo |
16 |
4 |
|
3 |
9 |
|
Ambae |
16 |
5 |
3 |
|
2 |
|
Pentecost |
14 |
6 |
9 |
2 |
|
|
Tanna |
12 |
|
|
|
|
|
Port Information
Key Port Information |
|||
---|---|---|---|
|
Port of Port Vila |
Port of Luganville |
Lenakel Wharf |
Location |
Efate Island, Shefa Province |
Espiritu Santo Island, Sanma Province |
Tanna Island, Tafea Province |
Contact Information |
Department of Ports and Marine P: +678 22339 / 33600 F: +678 22475 Harbour Master – Capt. John Nasak |
Port Authority P: +678 36033 Harbour Master – Capt. Terry Ngwele |
|
Connections with Other Transport Means |
Road / Air |
Road / Air |
Road / Air |
Storage Capacity (m2 and m3) |
|
|
10 m x 4 m building |
Handling Equipment |
2 x 45 tonne reachstackers 2 x 10 tonne reachstackers 8 x forklifts |
3 x 35 mt mega forklift 1 x 18 mt forklift 4 x 3.5 mt forklift 2 x sidelifters (20 ft and 40 ft) |
None |
Customs Clearance Available |
Yes |
Yes |
No, but can be requested if needed |
Other Comments |
Stevedoring and container transportation is done by Ifira Wharf and Stevedoring |
Stevedoring and container transportation is done by Northern Islands Stevedoring Company Limited |
Cargo owners responsible for moving their cargo in and out of the wharf |
Vanuatu - 3 Logistics Services and Supply
Services and Supply
The following sections contain information about the logistics services available in Vanuatu.
Vanuatu is an agriculture-based economy in which about 80% of the population depends entirely on subsistence agriculture for their daily sustenance and well-being. Although the other 20% reside in the urban areas, most still rely on agricultural products from market centres for their daily source of nutrients. Most of Vanuatu’s agricultural food production is threatened by exposure to natural disasters and climate change is likely to intensify these threats.
Vanuatu may not have sufficient services and supplies to accommodate a nationwide large-scale disaster. Port Vila and Santo have a few big food and hardware suppliers. However, non-food items (NFIs) cannot be pre-positioned in the quantities that are needed for a major response because weather conditions mean these can deteriorate if not rotated through stores quickly. During an emergency response, the National Disaster Management Office engages the private sector directly for supply of relief items (food and NFIs) and transportation (land, sea and air).
The Vanuatu Chamber of Commerce and Industry (VCCI) is Vanuatu’s National Private Sector Organisation and represents the private sector in dialogue with Government and other stakeholders. All businesses with a valid Vanuatu business license are automatically VCCI members.
The Vanuatu Business Resilience Council (VBRC) is the Vanuatu private sector vehicle and coordinator for climate change and disaster risk and reduction management. VBRC builds the disaster risk management capabilities of the private sector.
Disclaimer: WFP and the Logistics Cluster maintain complete impartiality and are not in a position to endorse or comment on any company’s suitability as a reputable service provider.
Vanuatu - 3.1 Fuel
Fuel Overview
The Pacific Energy Group established itself in Vanuatu following the acquisition of Shell’s assets in 2006, Mobil’s assets in 2007 and BP’s assets in 2010. Since then, Pacific Energy has made a lot of investments in Vanuatu including the construction of a 2 km long pipeline between the Port of Port Vila and the Pacific Energy depot to allow direct supply by tankers, as well as the expansion of fuel storage capacities in Port Vila and Santo. The Pacific Energy Group has two depots in Vanuatu with a combined storage capacity of 17.2 million litres. The Group employs 100 employees, operates 36 gas stations and provides refuelling at the two biggest airports in Vanuatu – Bauerfield International Airport and Santo International Airport.
The Pacific Energy Group has signed supply contracts with major international oil companies to ensure the continuity of its supply given its significant reliance on imported fuels. It has also developed its own shipping company, Orient Oil Express Ltd, which operates several oil tankers in the Pacific region. The Group also leans on renown laboratories for constant monitoring of the fuel quality, including aviation, from placement on board in the refinery’s marine terminal, to delivery in its depots, gas stations and the final client. [Source: https://p.energy/vanuatu/?lang=en]
Origin Energy Vanuatu is an Australian energy company that has been active in Vanuatu since 2005 through its ownership of a 50% stake in the Vanuatu Gas Joint Venture which was formed to explore and develop offshore gas fields in Vanuatu with the aim of supplying gas to the local market for electricity generation and industrial use. The Pango gas field is located approximately 7 km offshore from Port Vila. The use of natural gas as a fuel source has allowed Vanuatu to reduce its reliance on imported diesel fuel. [Source: https://myvanuatudirectory.com/listing/origin-energy-vanuatu/]
Increasing fuel prices and inflation are continuously highlighted as a shared concern across the Pacific pre- and post-COVID-19. Vanuatu’s energy sector is characterised by low access, high relative prices, and significant reliance on imported fuels. Vanuatu imports over 60 million litres of fuel/petroleum per year, with approximately 33 million litres of diesel for transport and there are no regulations on petroleum standards, pricing and fuel. Vanuatu is already importing Euro 5 quality fuel. Vanuatu’s dependence on imported fuel creates security of supply risks (potential for fuel supply interruptions) as well as affordability problems for customers. [Source: https://www.spc.int/updates/news/media-release/2023/05/pacific-island-countries-share-challenges-in-sustainable#:~:text=Director%20Garae%20explained%20that%20Vanuatu,standards%2C%20pricing%2C%20and%20fuels.]
For more information on government and fuel provider contact details, please see the following links: 4.1 Government Contact List and 4.7 Fuel Providers Contact List.
Fuel Pricing
There are no regulations in Vanuatu on petroleum standards, pricing and fuels.
Fuel Prices per Litre as of: 30 / 08 / 23 (Local currency and USD - $) |
|
---|---|
Petrol – Premium Unleaded Petrol 95 Octane |
VUV 192 (US$ 1.58) per litre |
Diesel |
VUV 179 (US$ 1.47) per litre |
Jet A-1 |
VUV 215 (US$ 1.76) per litre |
AVGAS 100 |
VUV 291 (US$ 2.39) per litre |
Seasonal Variations
Seasonal Variations |
|
---|---|
Are there national priorities in the availability of fuel? (i.e. are there restrictions or priorities for the provision of fuel such as to the military?) |
Yes, e.g. Port Vila – 80% for electricity generation and 20% for transport |
Is there a rationing system? |
No |
Is fuel to lower income / vulnerable groups subsidized? |
No |
Can the local industry expand fuel supply to meet humanitarian needs? |
Yes, surge capacity is available from New Caledonia and Fiji |
Is it possible for a humanitarian organization to directly contract a reputable supplier / distributor to provide its fuel needs? |
Yes |
Fuel Transportation
-
Port Vila: Every 50 days a 45,000 tonnes fuel ship arrives.
-
Santo: Every 100 days a fuel ship arrives.
-
Port Vila and Santo airports: AVGAS and Jet A1 fuel are delivered by trucks to the airports.
-
Emergency aircraft re-fuelling: A 24-hour notice must be given to request fuel to be delivered to the aircraft.
-
<100 m3 capacity ship: Fuel is delivered by truck to the wharf.
-
>100 m3 capacity ship: Planes are used to refuel the ship.
The current capacity can meet the local needs as well as any increases in demand from the humanitarian community.
Standards, Quality and Testing
Fuel testing facilities are limited in Vanuatu. To meet international requirements, aircraft fuel samples are sent to New Zealand for quality assurance testing.
Industry Control Measures |
|
---|---|
Do tanks have adequate protection against water mixing with the fuel? |
Yes |
Are there filters in the system which monitor where fuel is loaded into aircraft? |
Yes |
Is there adequate epoxy coating of tanks on trucks? |
Yes, for aviation fuel |
Is there a presence of suitable firefighting equipment? |
Yes, at airports and depot |
Standards Authority |
|
---|---|
Is there a national or regional standards authority? |
Yes |
If yes, please identify the appropriate national and/or regional authority. |
National: Department of Energy Regional: Office of the Pacific Energy Regulators Alliance |
If yes, are the standards adequate/properly enforced? |
Yes |
Testing Laboratories |
|
---|---|
Are there national testing laboratories? |
No, fuel samples are sent to Independent Petroleum Laboratory Limited in New Zealand for testing. No fuel is released from the tank until results are received. |
Fuel Quality Testing Laboratory |
|
---|---|
Company |
Independent Petroleum Laboratory Limited |
Name |
Information not available |
Address |
C/o Channel Infrastructure NZ 12 Ralph Trimmer Drive Ruakaka Northland 0171 New Zealand |
Telephone and Fax |
+64 9 432 8567 |
Contact |
Information not available |
Standards Used |
NZ/ISO/IEC 17025 |
Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.
Please note: WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.
Vanuatu - 3.2 Transporters
Land transportation services in Vanuatu is dominated by individual business owners operating public transport services, such as buses and taxi services. The major road transport/logistics companies are limited and are in Port Vila on Efate Island and in Luganville on Espiritu Santo Island where the international ports and airports are located.
The current capacity meets domestic needs for now. During the twin cyclones in March 2023, the National Disaster Management Office (NDMO) used land transportation from both government and the private sector to transport relief items from the ports of entry to the warehouse and on to the distribution centres.
During an emergency, access to hard-to-reach areas, such as where base transceiver stations (BTS) are located in the outer islands, would require helicopters. This can be facilitated by foreign military assets (if these have been deployed to Vanuatu).
For more information on transport company contact details, please see the following link: 4.8 Transporter Contact List.
The Government of Vanuatu Public Works Department (PWD) has a few trucks and heavy lifting / earthmoving equipment positioned in Efate and Espiritu Santo which can be used for road clearance and other emergency response needs. All requests for assistance during an emergency must be coordinated through the NDMO who will liaise with the PWD.
KBI Ltd Transport Capacity Summary |
|||
---|---|---|---|
Regions Covered |
Efate |
||
|
Number of Vehicles |
Capacity per Vehicle (MT) |
Comments / Condition of Vehicles |
Flatbed truck |
1 |
3 T |
|
Flatbed truck |
1 |
12 T |
KBI Ltd also have 1 x 120T crane, 1 x 3.5T forklift, 1 x 2.5T forklift and 1 x 7T forklift available for hire |
Total Capacity |
2 |
|
|
South Sea Cargo Transport Capacity Summary |
|||
---|---|---|---|
Regions Covered |
Currently Efate, Santo, Malekula and Tanna but vessels can go to any island |
||
|
Number of Vehicles |
Capacity per Vehicle (MT) |
Comments / Condition of Vehicles |
Freezer truck |
1 |
4 T |
|
Flatbed truck |
1 |
12 T |
|
Total Capacity |
2 |
|
|
DHL / FR8 Logistics Transport Capacity Summary |
|||
---|---|---|---|
Regions Covered |
Efate, Santo, Tanna, Epi, Ambrym, Malekula, Gaua, Banks, Torres and Ambae |
||
|
Number of Vehicles |
Capacity per Vehicle (MT) |
Comments / Condition of Vehicles |
Flatbed truck |
3 |
|
DHL / FR8 also has 1 x forklift available for hire |
Total Capacity |
3 |
|
|
FARSELO Transport Capacity Summary |
|||
---|---|---|---|
Regions Covered |
Efate |
||
|
Number of Vehicles |
Capacity per Vehicle (MT) |
Comments / Condition of Vehicles |
Truck |
2 |
2.5 |
Both trucks were used during the response in March 2023 |
Total Capacity |
2 |
|
|
Express Rubbish Removal Transport Capacity Summary |
|||
---|---|---|---|
Regions Covered |
Efate |
||
|
Number of Vehicles |
Capacity per Vehicle (MT) |
Comments / Condition of Vehicles |
Truck |
1 |
2.5 T |
Both trucks were used during the response in March 2023 |
Truck |
1 |
1 T |
|
Total Capacity |
2 |
|
|
Pits and Cleaning Enterprise Transport Capacity Summary |
|||
---|---|---|---|
Regions Covered |
Efate |
||
|
Number of Vehicles |
Capacity per Vehicle (MT) |
Comments / Condition of Vehicles |
Truck |
1 |
3.5 T |
Truck was used during the response in March 2023 |
Total Capacity |
1 |
|
|
Netvol Construction & Joinery Transport Capacity Summary |
|||
---|---|---|---|
Regions Covered |
Efate |
||
|
Number of Vehicles |
Capacity per Vehicle (MT) |
Comments / Condition of Vehicles |
Truck |
1 |
1 T |
Truck was used during the response in March 2023 |
Total Capacity |
1 |
|
|
Some suppliers who can assist during an emergency response to provide transportation of goods purchased from their stores to the ports and airports are given below. Note that this is not an exhaustive list.
Au Bon Marché, Port Vila
Au Bon Marché (ABM) is a family-owned company that has grown from a small store to a leading supermarket chain on Efate Island. ABM’s wholesale division distributes throughout Port Vila and a few other bigger islands in Vanuatu with ten delivery trucks. ABM has assisted the NDMO in the past in delivering food supplies purchased from ABM for emergency response to the wharf.
Wilco Hardware, Port Vila and Espiritu Santo
Wilco Limited is in Port Vila on Efate and Luganville on Espiritu Santo. Considered as one of the largest hardware suppliers in Vanuatu, Wilco supplies over 10,000 products and serves over 60% of Vanuatu’s population. Wilco Hardware has delivery trucks available.
Port Vila Hardware, Port Vila
For the last 35 years, Port Vila Hardware has been meeting requests for hardware materials from the local building companies, government ministries, public and private schools, local companies and private individuals. Port Vila Hardware has delivery trucks available.
Santo Hardware, Espiritu Santo
Santo Hardware began in the early 1990’s. The company has grown steadily over the years to now a comprehensive range of items with good stockholdings. Santo Hardware has delivery trucks available.
Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.
Please note: WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.
Vanuatu - 3.3 Additional Service Providers
Food and Additional Suppliers
Increasing local food production can assist with emergency response in Vanuatu and this would require creating mechanisms to ensure that communities have access to sufficient food immediately after a disaster hits. Following Tropical Cyclone Harold in 2020, three food baskets were established: Sara food basket in North Pentecost, Namaram food basket and Malolo food basket in South Pentecost. The Malolo food basket has since assisted a lot of people in Penama Province during the Manaro volcano ash fall and other natural disasters. Following the twin cyclones Judy and Kevin in March 2023, 300 Vanuatu Golden Hybrid yams were ready for harvest from the Sara food basket which greatly assisted communities in Penama Province. [Source: https://www.dailypost.vu/news/local_news/provincial-food-baskets-to-support-farmers-in-cyclone-affected-areas/article_3384c538-6d77-5077-89a6-372abaca4619.html]
Top exports in 2021 were non-fillet frozen fish, special purpose ships, passenger and cargo ships, perfume plants and molluscs exporting mostly to Thailand, Japan, South Korea, Cyprus and China. In 2021, the merchandise exports increased by 16.7% nominally.
Top imports in 2021 were refined petroleum, fishing ships, poultry meat, delivery trucks and sawn wood importing mostly from China, Australia, New Zealand, Fiji and Singapore. In 2021, Vanuatu’s merchandise imports increased by 12.9% nominally.
Generic country information can be located from sources which are regularly maintained and reflect current facts and figures. For a general overview of country data related to the service and supply sectors, please consult the following sources:
The Observatory of Economic Complexity – MIT (OEC): https://oec.world/en/profile/country/vut
Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.
Please note: WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.
Vanuatu - 3.4 Manual Labour Costs
Manual Labour
There are two main categories of employment contracts in Vanuatu:
-
Fixed term contracts – definite start and end date; and
-
Open-ended contracts – start date but no set end date.
Although employers in Vanuatu often refer to full time, part-time and casual employees, Vanuatu’s law does not define these terms and benefits such as paid leave and severance allowance are only available to employees in continuous employment.
Find below the normal working hours.
-
Normal maximum working hours a week: 44 hours per week
-
Maximum working hours a day: 8 hours per day excluding break times
-
Maximum number of days a week to work: 6 days
If the employee is required to work extra hours, e.g. during an emergency response, the total hours worked must not exceed 56 hours per week.
The key national legislation for employment and labour in Vanuatu is the Employment Act. The key legislation for wages is the Minimum Wages and Minimum Wages Board Act. In 2023, the Government of Vanuatu, employers’ and workers’ organisations and civil society are working together on the development of a National Employment Policy to address issues such as skills development, labour market information and analysis systems and social protection.
The Vanuatu Council of Trade Unions (VCTU) is the sole national trade union center, and it is affiliated to the International Trade Union Confederation. The VCTU is active.
Volunteers are usually engaged during an emergency response to work at the storage and distribution sites.
Labour Rate(s) Overview |
||
---|---|---|
|
Cost |
Rate as of MMM YY |
Daily General Worker (Unskilled casual labour) |
VUV 300 (US$ 2.48) |
Jun 23
|
Daily General Worker (Semi-skilled labour) |
VUV 300 (US$ 2.48) |
Jun 23 |
Skilled Worker |
VUV 300 (US$ 2.48) |
Jun 23 |
Vanuatu - 3.5 Telecommunications
Telecommunications
For Vanuatu’s telecommunications sector, mobile internet has created opportunities for doing business and accessing life enhancing services. COVID-19 reaffirmed the importance of internet connectivity and digitisation of services in Vanuatu.
Telecommunication operators play a vital role in supporting the Government of Vanuatu to provide important services and robust networks during an emergency response. The telecommunications sector has witnessed an improvement in data packages and bundling confirming the continuous investments by operators to meet the increasing demand.
Generally, the Emergency Telecommunications Cluster (ETC) in Vanuatu is only activated 24 hours before an emergency or disaster such as a cyclone. The ETC is led by the Office of Government Chief Information Officer (OGCIO) and co-led by the Telecommunications Radiocommunications and Broadcasting Regulator (TRBR). The Chief Information Officer within the OGCIO reports directly to the Prime Minister.
The National Disaster Management Office (NDMO) currently uses the Vanuatu Government National Broadband Network which consists of HF and VHF. In the outer islands, HF and VHF equipment are only located in the police stations.
For more information on telecommunications contacts, please see the following link: 4.11 Additional Services Contact List.
Telephone Services |
|
---|---|
Is there an existing landline telephone network? |
Yes |
Does it allow international calls? |
Yes |
Number and Length of Downtime Periods (on average) |
Outer islands – once or twice a month |
Mobile Phone Providers |
|
Approximate Percentage of National Coverage |
90% |
Telecommunications Regulations
The TRBR is the statutory body that regulates telecommunications, radiocommunications and broadcasting services in Vanuatu under the Telecommunications, Radiocommunications and Broadcasting Regulations Act 30 2009.
A radio licence, issued by TRBR, is required for every radio transmitting equipment and radio frequency emitting device except for certain categories of telecommunications equipment and radiocommunications transmitting devices which fall under the General User Radio Licences.
For the importation and licensing of humanitarian communications equipment: VSAT, HF, VHF, Thuraya, etc, humanitarian agencies must submit a request to TRBR for an exemption before bringing equipment into Vanuatu (including equipment being brought in for trainings). This will enable the agency to bring the equipment through Customs. The TRBR will also require that the agency apply for a Radio Apparatus License. Note that there may be a fee for obtaining the license.
Regulations on Usage and Import |
||
---|---|---|
|
Regulations in Place? |
Regulating Authority |
Satellite |
Yes |
TRBR |
HF Radio |
Yes |
TRBR |
UHF/VHF/HF Radio: Handheld, Base and Mobile |
Yes |
TRBR |
UHF/VHF Repeaters |
Yes |
TRBR |
GPS |
Yes |
TRBR |
VSAT |
Yes |
TRBR |
Individual Network Operator Licenses Required |
||
|
||
Frequency Licenses Required |
||
Radio Apparatus License |
Existing Humanitarian Telecoms Systems
Existing UN Telecommunication Systems |
|||||||||
---|---|---|---|---|---|---|---|---|---|
|
UNDP |
WFP |
UNRC |
WHO |
UNICEF |
UNFPA |
UN Women |
FAO |
IOM |
VHF Frequencies |
|
N/A |
|
|
|
|
|
|
|
HF Frequencies |
|
N/A |
|
|
|
|
|
|
|
Locations of Repeaters |
|
N/A |
|
|
|
|
|
|
|
VSAT (and other satellite services |
1 x Kacific VSAT, Vanuatu Electoral Office
1 x Kacific VSAT, Bellevue residence |
N/A |
1 x Iridium satellite Phone: 9575 |
2 x Iridium Satellite Phone: 9575
2 x Garmin in-Reach device |
2 x Iridium sat Phone: 9555
1 x Inmarsat ISat pro
4 x Inmarsat ISat 2
6 x Delorme in-Reach device |
1 x Iridium satellite Phone: 9575 |
1 x Iridium satellite Phone: 9575 |
1 x Iridium satellite Phone: 9575 |
2 x Iridium satellite Phone: 9575 |
Apart from the above, Vanuatu Red Cross Society has some VHF equipment including 12 handhelds and two portable repeater kits.
Internet Service Providers (ISPs)
Wantok, Pacific Link Limited, SPIM, 3 Link and Aelan Internet currently provide fixed internet services in urban and rural areas.
Humanitarian agencies and staff can easily access the internet through affordable data subscriptions with either Digicel or Vodafone. Staff members would only have to purchase a SIM card and select a data bundle that would meet their specific needs. Digicel and Vodafone kiosks are located at the Bauerfield International Airport. Average costs for a Vanuatu SIM card are given below:
-
Digicel: VUV 200 (US$ 1.70)
-
Vodafone: VUV 250 (US$ 2.10)
Internet Service Providers |
||
---|---|---|
Are there ISPs available? |
Yes |
|
If yes, are they privately or government owned? |
Privately owned |
|
Dial-up only? |
No |
|
Approximate Rates (local currency and USD - $) |
Dial-up |
|
Broadband |
|
|
Max Leasable ‘Dedicated’ Bandwidth |
N/A |
Mobile Network Operators (MNOs)
Digicel and Vodafone continue to serve both urban and rural areas through the provision of mobile and fixed internet services.
As part of the response to Tropical Cyclone Judy and Tropical Cyclone Kevin in March 2023, the Vanuatu Government also disbursed cash relief to affected communities through Vanuatu Post. The assistance required that heads of households register using their national identification card. The Government used Starlink Internet to cope with connectivity challenges during the cash distribution.
For information on MNOs please visit the GSM Association website.
Company |
Number of Agent Outlets by Area |
Network Strength by Area |
Contracted for Humanitarian or Government Cash Transfer Programmes? |
Services Offered (i.e. Merchant Payment, Bulk Disbursement, Receive & Make Payment) |
---|---|---|---|---|
Vodafone Vanuatu (formerly TVL) |
12 dedicated outlets throughout Vanuatu |
Efate – 100% Santo – 99% |
Available for contracting |
Through mVatu, customers can make merchant payments, bulk disbursement, receive and send money (local and overseas) |
Digicel Vanuatu |
25 outlets throughout Vanuatu |
100% in Efate, Erromango, Espiritu Santo and Malekula |
Available for contracting |
Through MyCash, customers can make merchant payments, bulk disbursement, receive and send money (local and overseas) |
Vanuatu - 3.5.1 Food Suppliers
Overview
Vanuatu’s population is primarily engaged in agriculture for subsistence and small-holder farming. Subsistence agriculture accounts for 71% of rural household income. In Port Vila, increasing consumption of imported foods is based on economic and social factors.
Imported foods available from suppliers and local retailers for purchase during an emergency response include rice, flour, sugar, poultry meat, milk, canned fish, baked beans, crackers, etc. Some major food and water suppliers are Au Bon Marché (ABM), Chuan Store, Punjas, Wong Sze Sing, Esah Corporation, Unity Store, Vanuatu Beverage Ltd and Nambawan Wota Blong Vanuatu Limited.
Vanuatu’s main trading partners for imports are Australia, New Zealand, Fiji, Singapore and China.
Additional information can be located from sources which are regularly maintained and reflect current facts and figures. For more specific and detailed overviews of food availability and market conditions, please consult the following sources:
WFP Vulnerability and Analysis Mapping (VAM): https://dataviz.vam.wfp.org/version2/asia-and-the-pacific/vanuatu/overv…
For more information on food supplier contact details, please see the following link: 4.10 Supplier Contact List.
Retail Sector
In the retail sector there are a range of local retailers present. Retailers generally have well established relationships with national and regional wholesalers which is important.
Types of Retailers Available |
|
---|---|
Type of Retailer |
Rank (1-5) |
Supermarket – concentrates mainly in supplying a range of food, beverage, cleaning and sanitation products; have significant purchasing power; are often part of national/regional/global chains. |
3 |
Convenience Store/Mini Market – medium sized shop; offers a more limited range of products than supermarkets; usually has good/stable purchasing power; may be part of chain or cooperative. |
2 |
Permanent shop with strong supply capacity – individually/family-owned store; usually offers fewer commodities and a limited selection of brands; good storage and reliable supply options. |
1 |
Permanent shop with limited supply capacity – individually/family-owned store; offers fewer commodities and a limited selection of brands; limited storage and unstable supply options. |
4 |
Mobile Shop/Market Stand – individually/family-owned store; usually offers fewer commodities and a limited selection of brands; may be found at outdoor markets, camps or unstable environments. |
5 |
Wholesale – Au Bon Marche
Au Bon Marche is a family-based company that has been in operation for more than 40 years. The wholesale division has one main outlet which distributes throughout Port Vila and the outer islands.
Supplier Overview |
|
---|---|
Company Name |
Au Bon Marche |
Address |
Nambatu Area, Port Vila, Efate Island |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes, Au Bon Marche has retail outlets spread throughout Efate |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate Turnover in MT
|
Information not available |
Payment Methods Accepted |
Cash, card and Local Purchase Order |
Other Comments or Key Information |
N/A |
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Efate Island |
Manples Area Downtown Area Freshwater Area Tassiriki Area |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
00 - Live animals (other than fish, crustaceans, molluscs, etc.) |
N/A |
|
01 - Meat and meat preparations |
Beef, lamb, chicken, pork |
|
02 - Dairy products and birds’ eggs |
Milk, yogurt, butter, cheese, eggs |
|
03 - Fish (not marine mammals), crustaceans, molluscs… |
Fish (chilled or frozen) |
|
04 - Cereals and cereal preparations |
Wheat, rice, flour of maize, pasta |
|
05 - Vegetables and fruit |
Vegetables, fruit and nuts, jams/jellies, fruit juice, canned fruit and vegetables |
|
06 - Sugars, sugar preparations and honey |
Sugars (cane) raw, natural honey, fruit/nuts preserved by sugar |
|
07 - Coffee, tea, cocoa, spices and manufactures thereof |
Coffee, cocoa, chocolate, tea, salt, pepper, etc |
|
09 - Miscellaneous edible products and preparations |
Ready-to-eat foods, margarine, sauces, soups and broths, yeast |
|
41 - Animal oils and fats |
Lard, fats and oils |
|
42/43 - Fixed vegetable fats and oils, crude, refined or fractionated |
Soya bean oil, olive oil, maize oil, vegetable oil, etc |
|
Wholesale – Punjas
A family-run business in Fiji that has now grown into one of the Pacific’s largest privately-owned companies, employing over 1,200 people in the region. Punjas has established subsidiaries in Kiribati, Tonga and Vanuatu to import, warehouse and distribute food, beverage and household goods.
Supplier Overview |
|
---|---|
Company Name |
Punjas |
Address |
Nambatri Area, Port Vila, Efate Island |
Does the supplier have its own production / manufacturing capacity? |
Not in Vanuatu. All manufacturing is done in Fiji |
Does the supplier have its own retail capacity? |
No |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate Turnover in MT
|
Information not available |
Payment Methods Accepted |
Cash, card and Local Purchase Order |
Other Comments or Key Information |
N/A |
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Espiritu Santo |
Luganville |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
00 - Live animals (other than fish, crustaceans, molluscs, etc.) |
N/A |
|
01 - Meat and meat preparations |
N/A |
|
02 - Dairy products and birds’ eggs |
Milk (powdered) |
|
03 - Fish (not marine mammals), crustaceans, molluscs… |
N/A |
|
04 - Cereals and cereal preparations |
Rice, flour of maize |
|
05 - Vegetables and fruit |
Fruit juice, canned fruit and vegetables |
|
06 - Sugars, sugar preparations and honey |
N/A |
|
07 - Coffee, tea, cocoa, spices and manufactures thereof |
Tea |
|
09 - Miscellaneous edible products and preparations |
Biscuit crackers, sauces |
|
41 - Animal oils and fats |
N/A |
|
42/43 - Fixed vegetable fats and oils, crude, refined or fractionated |
N/A |
|
Wong Sze Sing Store
Supplier Overview |
|
---|---|
Company Name |
Wong Sze Sing |
Address |
Luganville, Espiritu Santo |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate Turnover in MT
|
Information not available |
Payment Methods Accepted |
Cash, card and Local Purchase Order |
Other Comments or Key Information |
N/A |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
00 - Live animals (other than fish, crustaceans, molluscs, etc.) |
N/A |
|
01 - Meat and meat preparations |
Beef, lamb, chicken |
|
02 - Dairy products and birds’ eggs |
Milk, yogurt, butter, cheese, eggs |
|
03 - Fish (not marine mammals), crustaceans, molluscs… |
N/A |
|
04 - Cereals and cereal preparations |
Wheat, rice, flour of maize, pasta |
|
05 - Vegetables and fruit |
Vegetables, fruit and nuts, jams/jellies, fruit juice, canned fruit and vegetables |
|
06 - Sugars, sugar preparations and honey |
Sugars (cane) raw, natural honey |
|
07 - Coffee, tea, cocoa, spices and manufactures thereof |
Coffee, cocoa, chocolate, tea, salt, pepper, etc |
|
09 - Miscellaneous edible products and preparations |
Ready-to-eat foods, margarine, sauces, yeast |
|
41 - Animal oils and fats |
Fats and oils |
|
42/43 - Fixed vegetable fats and oils, crude, refined or fractionated |
Soya bean oil, olive oil, vegetable oil, etc |
|
Esah Corporation Ltd
Supplier Overview |
|
---|---|
Company Name |
Esah Corporation Ltd |
Address |
Luganville, Espiritu Santo |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate Turnover in MT
|
Information not available |
Payment Methods Accepted |
Cash, card and Local Purchase Order |
Other Comments or Key Information |
N/A |
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Efate Island |
Manples Area |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
00 - Live animals (other than fish, crustaceans, molluscs, etc.) |
N/A |
|
01 - Meat and meat preparations |
Beef, lamb, chicken, pork |
|
02 - Dairy products and birds’ eggs |
Milk, yogurt, butter, cheese, eggs |
|
03 - Fish (not marine mammals), crustaceans, molluscs… |
Fish (chilled or frozen) |
|
04 - Cereals and cereal preparations |
Wheat, rice, flour of maize, pasta |
|
05 - Vegetables and fruit |
Vegetables, fruit and nuts, jams/jellies, fruit juice, canned fruit and vegetables |
|
06 - Sugars, sugar preparations and honey |
Sugars (cane) raw, natural honey, fruit/nuts preserved by sugar |
|
07 - Coffee, tea, cocoa, spices and manufactures thereof |
Coffee, cocoa, chocolate, tea, salt, pepper, etc |
|
09 - Miscellaneous edible products and preparations |
Ready-to-eat foods, margarine, sauces, soups and broths, yeast |
|
41 - Animal oils and fats |
Lard, fats and oils |
|
42/43 - Fixed vegetable fats and oils, crude, refined or fractionated |
Soya bean oil, olive oil, maize oil, vegetable oil, etc |
|
Sunshine Shopping Centre
Supplier Overview |
|
---|---|
Company Name |
Sunshine Shopping Centre |
Address |
Luganville, Espiritu Santo |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate Turnover in MT
|
Information not available |
Payment Methods Accepted |
Cash, card and Local Purchase Order |
Other Comments or Key Information |
N/A |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
00 - Live animals (other than fish, crustaceans, molluscs, etc.) |
N/A |
|
01 - Meat and meat preparations |
Beef, lamb, chicken, pork |
|
02 - Dairy products and birds’ eggs |
Milk, yogurt, butter, cheese, eggs |
|
03 - Fish (not marine mammals), crustaceans, molluscs… |
Fish (chilled or frozen) |
|
04 - Cereals and cereal preparations |
Wheat, rice, flour of maize, pasta |
|
05 - Vegetables and fruit |
Vegetables, fruit and nuts, jams/jellies, fruit juice, canned fruit and vegetables |
|
06 - Sugars, sugar preparations and honey |
Sugars (cane) raw, natural honey, fruit/nuts preserved by sugar |
|
07 - Coffee, tea, cocoa, spices and manufactures thereof |
Coffee, cocoa, chocolate, tea, salt, pepper, etc |
|
09 - Miscellaneous edible products and preparations |
Ready-to-eat foods, margarine, sauces, soups and broths, yeast |
|
41 - Animal oils and fats |
Lard, fats and oils |
|
42/43 - Fixed vegetable fats and oils, crude, refined or fractionated |
Soya bean oil, olive oil, maize oil, vegetable oil, etc |
|
Lo Chan Moon Store (LCM)
A family-run retail and wholesale business located in the heart of Luganville Town.
Supplier Overview |
|
---|---|
Company Name |
LCM |
Address |
Higginson Boulevard, Luganville, Espiritu Santo |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate Turnover in MT
|
Information not available |
Payment Methods Accepted |
Cash, card and Local Purchase Order |
Other Comments or Key Information |
Online shopping also available |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
00 - Live animals (other than fish, crustaceans, molluscs, etc.) |
N/A |
|
01 - Meat and meat preparations |
Beef, lamb, chicken, pork |
|
02 - Dairy products and birds’ eggs |
Milk, yogurt, butter, cheese, eggs |
|
03 - Fish (not marine mammals), crustaceans, molluscs… |
Fish, seafood (chilled or frozen) |
|
04 - Cereals and cereal preparations |
Wheat, rice, flour of maize, pasta |
|
05 - Vegetables and fruit |
Vegetables, fruit and nuts, jams/jellies, fruit juice, canned fruit and vegetables |
|
06 - Sugars, sugar preparations and honey |
Sugars (cane) raw, natural honey, fruit/nuts preserved by sugar |
|
07 - Coffee, tea, cocoa, spices and manufactures thereof |
Coffee, cocoa, chocolate, tea, salt, pepper, etc |
|
09 - Miscellaneous edible products and preparations |
Ready-to-eat foods, margarine, sauces, soups and broths, yeast |
|
41 - Animal oils and fats |
Lard, fats and oils |
|
42/43 - Fixed vegetable fats and oils, crude, refined or fractionated |
Soya bean oil, olive oil, maize oil, vegetable oil, etc |
|
Bill Iapsen Enterprise
With over five branches in Tanna Island, Bill Iapsen Enterprise is the main supplier of food products and hardware in Tanna.
Supplier Overview |
|
---|---|
Company Name |
Bill Iapsen Enterprise |
Address |
Lenakel, Tanna |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate Turnover in MT
|
Information not available |
Payment Methods Accepted |
Cash, card and Local Purchase Order |
Other Comments or Key Information |
N/A |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
00 - Live animals (other than fish, crustaceans, molluscs, etc.) |
N/A |
|
01 - Meat and meat preparations |
Beef, chicken |
|
02 - Dairy products and birds’ eggs |
Milk, yogurt, butter, cheese, eggs |
|
03 - Fish (not marine mammals), crustaceans, molluscs… |
Fish (chilled or frozen) |
|
04 - Cereals and cereal preparations |
Wheat, rice, flour of maize, pasta |
|
05 - Vegetables and fruit |
Vegetables, fruit and nuts, jams/jellies, fruit juice, canned fruit and vegetables |
|
06 - Sugars, sugar preparations and honey |
Sugars (cane) raw, natural honey, fruit/nuts preserved by sugar |
|
07 - Coffee, tea, cocoa, spices and manufactures thereof |
Coffee, cocoa, chocolate, tea, salt, pepper, etc |
|
09 - Miscellaneous edible products and preparations |
Ready-to-eat foods, margarine, sauces, soups and broths, yeast |
|
41 - Animal oils and fats |
Lard, fats and oils |
|
42/43 - Fixed vegetable fats and oils, crude, refined or fractionated |
Soya bean oil, olive oil, maize oil, vegetable oil, etc |
|
**For non-FOOD products please see section 3.5.2 Additional Suppliers, and for FUEL/PETROLEUM products please see section 3.1 Fuel.
Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.
Please note: WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.
Vanuatu - 3.5.2 Additional Suppliers
Overview
Operational support equipment (e.g. tents, water pumps, pipes, water tanks, computer / IT equipment, office furniture, potable water) are available locally and can be bought in bulk if needed. Find below a few suppliers of operational support equipment but note that this list is not exhaustive.
For more information on suppliers’ contact details, please see the following link: 4.10 Supplier Contact List.
Wholesale – Fiberglass (Vanuatu) Ltd & Pacific Polytanks
Fiberglass Vanuatu Ltd has been operating in Vanuatu for about 32 years. The company manufactures 7 m and 5.8 m fiberglass boats and different sized plastic polytanks to store water. The fiberglass boats manufactured by Fiberglass Vanuatu Ltd were the first locally designed products to be approved and registered by the Registrar of the Vanuatu Intellectual Property Office when they were registered in July 2020.
Supplier Overview |
|
---|---|
Company Name |
Fiberglass Vanuatu Ltd & Pacific Polytanks |
Address |
Mele Road, Port Vila |
Does the supplier have its own production / manufacturing capacity? |
Yes, supplier manufactures fiberglass boats and plastic polytanks |
Does the supplier have its own retail capacity? |
Yes, the supplier can provide commodities directly to the consumer |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate turnover in USD - $ |
Information not available |
Payment Methods Accepted |
Cash, Card and LPO |
Other Comments or Key Information |
N/A |
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Shefa Province |
Port Vila |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
24/27 - Crude materials, inedible, except fuel |
N/A |
N/A |
51 to 59 - Chemical and related products |
N/A |
N/A |
61 to 69 - Manufactured goods classified chiefly by material |
Fiberglass boats, plastic polytanks, plastic buckets |
Raw materials are imported but the boats and tanks are manufactured locally |
71 to 79 - Machinery and transport equipment |
N/A |
N/A |
81 to 89 - Miscellaneous manufactured articles |
N/A |
N/A |
91/93/96/97 - Commodities not classified elsewhere |
N/A |
N/A |
Wholesale – Computer World
Computer World started in 2006 and it is 100% locally owned. Computer World services individual families, businesses private and public sector.
Supplier Overview |
|
---|---|
Company Name |
Computer World |
Address |
3235 Champagne Estate, Port Vila |
Does the supplier have its own production / manufacturing capacity? |
No, products are imported |
Does the supplier have its own retail capacity? |
Yes, 550 m2 of retail space |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes, 1,500 m2 of warehouse space |
Approximate turnover in USD - $ |
Information not available |
Payment Methods Accepted |
Cash, Card and LPO |
Other Comments or Key Information |
N/A |
Main office is at 3235 Champagne Estate, Port Vila.
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Shefa Province |
Port Vila |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
24/27 - Crude materials, inedible, except fuel |
N/A |
N/A |
51 to 59 - Chemical and related products |
N/A |
N/A |
61 to 69 - Manufactured goods classified chiefly by material |
N/A |
N/A |
71 to 79 - Machinery and transport equipment |
N/A |
N/A |
81 to 89 - Miscellaneous manufactured articles |
N/A |
N/A |
91/93/96/97 - Commodities not classified elsewhere |
Drones, laptops, phones, printers, air conditioners, fridges, washing machines, ovens, electrical fittings, water dispenser |
All items are imported |
Wholesale – Port Vila Hardware
Wholesaler and retailer and able to advise on tools, building and hardware, garden and pool amenities and kitchen, bathroom and plumbing facilities.
Supplier Overview |
|
---|---|
Company Name |
Port Vila Hardware |
Address |
Nambatu Area (next to Au Bon Marche) |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate turnover in USD - $ |
Information not available |
Payment Methods Accepted |
Cash, Card and LPO |
Other Comments or Key Information |
N/A |
Main office is in Nambatu Area (next to Au Bon Marche). Tagabe Branch is next to Apco Coatings.
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Shefa Province |
Port Vila |
Shefa Province |
Tagabe |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
24/27 - Crude materials, inedible, except fuel |
Sand/stone/gravel, treated wood, etc |
|
51 to 59 - Chemical and related products |
Chlorine, plastic pipes/tubes, paint, etc |
|
61 to 69 - Manufactured goods classified chiefly by material |
Wood pallets, cement, iron/steel pipe fittings, copper wire, metal tanks, iron/steel bars, etc |
|
71 to 79 - Machinery and transport equipment |
Generators, pumps, building tools, etc |
|
81 to 89 - Miscellaneous manufactured articles |
Lighting fixtures, bathroom fixtures, gas cooktop, air conditioners, etc |
|
91/93/96/97 - Commodities not classified elsewhere |
PVC canvas, tarpaulins, black netting, electrical items, etc |
|
Wholesale – Rotomould (Vanuatu) Limited
Rotomould (Vanuatu) Limited was first established in Fiji in 2000 and have since set up manufacturing plants in Fiji, Tonga, Samoa, Solomon Islands, Kiribati and Vanuatu. Rotomould manufactures a range of products including rainwater tanks, rubbish bins and septic tanks.
Supplier Overview |
|
---|---|
Company Name |
Rotomould (Vanuatu) Limited |
Address |
Korman Erakor Road, Port Vila |
Does the supplier have its own production / manufacturing capacity? |
Yes, Rotomould manufactures plastic rainwater tanks, rubbish bins and septic tanks |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate turnover in USD - $ |
Information not available |
Payment Methods Accepted |
Cash, Card, LPO |
Other Comments or Key Information |
N/A |
Rotomould is based in both Port Vila and Santo.
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Shefa Province |
Port Vila |
Sanma Province |
Luganville |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
24/27 - Crude materials, inedible, except fuel |
N/A |
N/A |
51 to 59 - Chemical and related products |
N/A |
N/A |
61 to 69 - Manufactured goods classified chiefly by material |
Plastic rainwater tanks, rubbish bins, septic tanks |
Raw materials imported and then tanks are manufactured in Vanuatu |
71 to 79 - Machinery and transport equipment |
N/A |
N/A |
81 to 89 - Miscellaneous manufactured articles |
N/A |
N/A |
91/93/96/97 - Commodities not classified elsewhere |
N/A |
N/A |
Wholesale – Santo Hardware
Santo Hardware was established in the early 1990s and has since grown to over 70 employees including three expatriates.
Supplier Overview |
|
---|---|
Company Name |
Santo Hardware |
Address |
Luganville, Espiritu Santo |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate turnover in USD - $ |
Information not available |
Payment Methods Accepted |
Cash, Card, LPO |
Other Comments or Key Information |
N/A |
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Sanma Province |
Luganville |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
24/27 - Crude materials, inedible, except fuel |
Sand/stone/gravel, treated wood, etc |
|
51 to 59 - Chemical and related products |
Chlorine, plastic pipes/tubes, paint, etc |
|
61 to 69 - Manufactured goods classified chiefly by material |
Wood pallets, cement, iron/steel pipe fittings, copper wire, metal tanks, iron/steel bars, etc |
|
71 to 79 - Machinery and transport equipment |
Generators, water pumps and filters, welder, building tools, etc |
|
81 to 89 - Miscellaneous manufactured articles |
Lighting fixtures, bathroom fixtures, gas cooktop, air conditioners, etc |
|
91/93/96/97 - Commodities not classified elsewhere |
PVC canvas, tarpaulins, black netting, electrical items, etc |
|
Wholesale – Trade & Farm
Trade & Farm provides construction, hardware, agriculture and home improvement supplies.
Supplier Overview |
|
---|---|
Company Name |
Trade & Farm |
Address |
Champagne Estate, Port Vila, Efate Island |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate turnover in USD - $ |
Information not available |
Payment Methods Accepted |
Cash, Card, LPO |
Other Comments or Key Information |
N/A |
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Shefa Province |
Port Vila |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
24/27 - Crude materials, inedible, except fuel |
Sand/stone/gravel, treated wood, etc |
|
51 to 59 - Chemical and related products |
Chlorine, plastic pipes/tubes, paint, etc |
|
61 to 69 - Manufactured goods classified chiefly by material |
Wood pallets, cement, iron/steel pipe fittings, copper wire, metal tanks, iron/steel bars, etc |
|
71 to 79 - Machinery and transport equipment |
Generators, water pumps and filters, welder, building tools, etc |
|
81 to 89 - Miscellaneous manufactured articles |
Lighting fixtures, bathroom fixtures, gas cooktop, air conditioners, etc |
|
91/93/96/97 - Commodities not classified elsewhere |
PVC canvas, tarpaulins, black netting, electrical items, skip bin truck with bins, etc |
|
Wholesale – Vanuatu Agricultural Supplies
Supplier of products, repair and maintenance services for all agricultural inputs and garden supplies.
Supplier Overview |
|
---|---|
Company Name |
Vanuatu Agricultural Supplies |
Address |
Lini Highway, Port Vila, Efate Island |
Does the supplier have its own production / manufacturing capacity? |
No |
Does the supplier have its own retail capacity? |
Yes |
Does the supplier have its own transport capacity? |
Yes |
Does the supplier have its own storage facilities? |
Yes |
Approximate turnover in USD - $ |
Information not available |
Payment Methods Accepted |
Cash, Card, LPO |
Other Comments or Key Information |
N/A |
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Shefa Province |
Port Vila |
Primary Goods / Commodities Available |
||
---|---|---|
Commodities by Type** (SITC Rev 4 Division Code - Title) |
Comments |
|
24/27 - Crude materials, inedible, except fuel |
|
|
51 to 59 - Chemical and related products |
|
|
61 to 69 - Manufactured goods classified chiefly by material |
Poly pipes, PVC pipes, mesh wire |
|
71 to 79 - Machinery and transport equipment |
Generators, power tools, garden tools, lawn mower, chainsaw |
|
81 to 89 - Miscellaneous manufactured articles |
|
|
91/93/96/97 - Commodities not classified elsewhere |
Seedlings, seeds, PVC canvas, tarpaulins, black netting, personal protective equipment |
|
**For FOOD products please see section 3.5.1 Food Suppliers, and for FUEL/PETROLEUM products please see section 3.1 Fuel.
Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.
Please note: WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.
Vanuatu - 3.6 Food Suppliers, Accommodation and other Markets
Overview
Whilst it must be acknowledged that capacity may be reduced during an emergency, other services as may be required by agencies coming into Vanuatu for an emergency response are available.
For more information on company contact details, please see the following link: 4.11 Additional Services Contact List.
Accommodation
Accommodation in the major towns such as Port Vila on Efate Island and Luganville on Espiritu Santo Island is readily available although during an emergency response and peak season for tourism, accommodation may be relatively hard to find.
Electricity and Power
Electricity is generated and supplied under four private sector contracts which operate standalone island grids. About 75% of energy in Vanuatu is from diesel combustion. The hydropower plant in Santo generates about 11% of electricity while windmills and solar panels contribute the remaining 14%. Where electricity is available in the provinces, it is largely diesel generated. Outages are normal following natural disasters such as tropical cyclones as powerlines and power sources may be damaged.
Financial Services
Financial services available include banks, accountancy firms, etc. Humanitarian partners coming into Vanuatu can use debit and credit cards for local purchases. Cash can be accessed via ATMs. Banks operating in Vanuatu are ANZ Bank (Vanuatu) Limited, BRED (Vanuatu) Limited, Bank South Pacific, National Bank of Vanuatu and Wanfuteng Bank Limited.
ANZ Bank (Vanuatu) Limited
ANZ Bank (Vanuatu) Limited is a subsidiary of the Australian and New Zealand Banking Group and has operations within and outside the Pacific region.
Company Overview |
||
---|---|---|
Company Name |
ANZ Bank (Vanuatu) Limited |
|
Address |
Kumul Highway, Port Vila, Efate Island |
|
|
Available? |
Comments (max / min transfer or exchange amounts, etc.) |
Has IBAN, BIC, or SWIFT number? |
Yes |
N/A |
Provides currency exchange? |
Yes |
N/A |
Will initiate / receive wire transfers? |
Yes |
N/A |
Provides Loan / Credit services? |
Yes |
N/A |
Other Comments or Key Information |
N/A |
*Basic details for the main office should be shown here, additional contact details for local/regional offices and full contact details for the main office to be included in 4.11 Additional Services Contact List.
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Sanma Province |
Luganville, Espiritu Santo Island |
BRED (Vanuatu) Limited
BRED (Vanuatu) Limited is part of the second largest banking group in France and has outlets in New Caledonia, Tahiti, Vanuatu, Fiji and Solomon Islands.
Company Overview |
||
---|---|---|
Company Name |
BRED (Vanuatu) Limited |
|
Address |
Kumul Highway, Downtown Port Vila, Efate Island |
|
|
Available? |
Comments (max / min transfer or exchange amounts, etc.) |
Has IBAN, BIC, or SWIFT number? |
Yes |
N/A |
Provides currency exchange? |
Yes |
N/A |
Will initiate / receive wire transfers? |
Yes |
N/A |
Provides Loan / Credit services? |
Yes |
N/A |
Other Comments or Key Information |
N/A |
*Basic details for the main office should be shown here, additional contact details for local/regional offices and full contact details for the main office to be included in 4.11 Additional Services Contact List.
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Sanma Province |
Luganville, Espiritu Santo Island |
Bank South Pacific (Vanuatu)
The Bank South Pacific (Vanuatu) is a subsidiary of a Papua New Guinea Bank and has operations in Papua New Guinea, Cook Islands, Fiji, Solomon Islands, Samoa, Tonga and Vanuatu.
Company Overview |
||
---|---|---|
Company Name |
Bank South Pacific (Vanuatu) |
|
Address |
Kumul Highway, Downtown Port Vila, Efate Island |
|
|
Available? |
Comments (max / min transfer or exchange amounts, etc.) |
Has IBAN, BIC, or SWIFT number? |
Yes |
N/A |
Provides currency exchange? |
Yes |
N/A |
Will initiate / receive wire transfers? |
Yes |
N/A |
Provides Loan / Credit services? |
Yes |
N/A |
Other Comments or Key Information |
N/A |
*Basic details for the main office should be shown here, additional contact details for local/regional offices and full contact details for the main office to be included in 4.11 Additional Services Contact List.
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Sanma Province |
Luganville, Espiritu Santo Island |
Shefa Province |
Freswota Main Road, Port Vila, Efate Island |
National Bank of Vanuatu
Known as Vanuatu’s own bank, the National Bank of Vanuatu is the only commercial bank in Vanuatu that also operates outside of Port Vila and Luganville.
Company Overview |
||
---|---|---|
Company Name |
National Bank of Vanuatu |
|
Address |
Rue de Paris, Port Vila, Efate Island |
|
|
Available? |
Comments (max / min transfer or exchange amounts, etc.) |
Has IBAN, BIC, or SWIFT number? |
Yes |
N/A |
Provides currency exchange? |
Yes |
N/A |
Will initiate / receive wire transfers? |
Yes |
N/A |
Provides Loan / Credit services? |
Yes |
N/A |
Other Comments or Key Information |
N/A |
*Basic details for the main office should be shown here, additional contact details for local/regional offices and full contact details for the main office to be included in 4.11 Additional Services Contact List.
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Torba Province |
|
Sanma Province |
|
Penama Province |
|
Malampa Province |
|
Shefa Province |
|
Tafea Province |
|
Wanfuteng Bank Limited
Wanfuteng started operations in Vanuatu in 2018 and now offers a full range of retail and commercial banking solutions.
Company Overview |
||
---|---|---|
Company Name |
Wanfuteng Bank Limited |
|
Address |
Churchill House, Kumul Highway, Port Vila, Efate Island |
|
|
Available? |
Comments (max / min transfer or exchange amounts, etc.) |
Has IBAN, BIC, or SWIFT number? |
Yes |
N/A |
Provides currency exchange? |
Yes |
N/A |
Will initiate / receive wire transfers? |
Yes |
N/A |
Provides Loan / Credit services? |
Yes |
N/A |
Other Comments or Key Information |
N/A |
*Basic details for the main office should be shown here, additional contact details for local/regional offices and full contact details for the main office to be included in 4.11 Additional Services Contact List.
Other Locations |
|
---|---|
Region(s) |
Service Location(s) |
Sanma Province |
Luganville, Espiritu Santo Island |
Clearing and Forwarding Agents
Clearing and forwarding agents are available in Vanuatu to clear items brought in by sea and air. Freight forwarding agents include FR8 Logistics / DHL, Ifira Shipping and A21 Logistics, to name a few.
Postal and Courier Services
Vanuatu Post provides access to services through a network of over 60 Post Offices and Postal outlets around Vanuatu.
Printing and Publishing
Printing services are available by providers such as Sharper Image, Ricoh Vanuatu Limited and Colorite Graphics Printers, to name a few.
Taxi Companies
Taxis are readily available at the international airport. Taxis also operate within the major town like Port Vila.
Vehicle & Equipment Maintenance/Workshops
Vehicle and equipment maintenance workshops are also available in Vanuatu, some of which are Asco Motors Vanuatu, AutoZone Vanuatu and Star Auto Repairs & Shop, to name a few.
Vehicle Rental
Vehicles available for hire/rental in Vanuatu include SUVs, twin cabs, vans, etc. There is a wide range of rental car companies to choose from. Refer to 4.11 Additional Services Contact Details for contact details for some car rental agencies available in Vanuatu.
Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.
Please note: WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.
Vanuatu - 3.7 Waste Management Infrastructure Assessment
Overview
1. Waste collection: Solid household waste collection is carried out by the Port Vila Municipal Council (PVMC). PVMC has five trucks (3 x 5 ton and 2 x 3.5 ton) for waste collection to service the five wards within Port Vila.
2. National legislations and policies: National Environmental Policy and Implementation Plan (2016-2030), Waste Management Act 2014, Pollution Control Act 2013, Public Health Act, Environment and Conservation Act.
3. Government bodies responsible for waste management: Department of Environmental Protection and Conservation.
4. Service provision (government or private companies): Municipal and provincial councils.
5. Status of the landfills in the country: There are three waste disposal sites in Vanuatu, Etas Bouffa landfill (PVMC), Luganville dumpsite (Luganville Municipal Council) and Lenakel dumpsite (Lenakel Municipal Council). In other provincial centres, waste is disposed of in assigned areas.
Port Vila: The Etas Bouffa landfill in Port Vila is the only managed sanitary landfill in Vanuatu and has separate sections for the different types of waste collected. The site is approximately 48 hectares in size. Waste collected by the PVMC and the Shefa Provincial Council are all disposed of at Etas Bouffa landfill.
Luganville: The Luganville dumpsite was extended in 2017 and the site is now approximately 4.2 hectares with the capacity to last an additional 20 years. Japan International Cooperation Agency donated a bulldozer and a rubbish truck in 2020 and these are currently being used by the Luganville Municipal Council.
Tanna: All waste collected in Tafea Province is disposed of at the Lenakel dumpsite. There are no facilities at the site.
6. Recycling programme in the country (including both private and public/governmental recycling facilities): Recycling in Vanuatu is undertaken by RecycleCorp with bases in Port Vila, Efate Island and Luganville, Espiritu Santo Island. RecycleCorp’s main activities are collection, processing, and export of scrap metal. A mobile setup is also available which can facilitate offsite operations in local or remote locations as necessary. Over the last decade, RecycleCorp has exported over ten thousand tonnes of material including scrap steel, lead acid batteries used beverage cans, machinery, used gas bottles, vehicles and electronic waste. [Source: https://recyclevanuatu.com/]
7. Challenges: Local population pressures, rapid population growth, water pollution, inappropriate land-use practices.
Hazardous Waste Disposal
Hazardous waste (including batteries, household appliances, lighting equipment, e-waste, medical waste, lubricants, tyres, etc.) is separated at Etas Bouffa Landfill in Port Vila. RecycleCorp regularly collects metal waste from Etas Bouffa Landfill for processing and export. For more information on waste types, please refer to the WREC project.
Non-Hazardous Waste Disposal
Non-hazardous waste is separated at Etas Bouffa Landfill according to the waste type. Green waste collected from residents is taken to the Seaside Facility to be converted to compost and firewood. Septic waste is also disposed of separately at Etas Bouffa Landfill. It undergoes a process where water and waste are separated.
Disclaimer: Registration does not imply any business relationship between the supplier and WFP/Logistics Cluster, and is used solely as a determinant of services, and capacities.
Please Note: WFP/Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.
Vanuatu - 4 Contact Lists
The following section contains contact information for referred to in previous pages in the LCA.
Vanuatu - 4.1 Government Contact List
Government Contact List
Ministry |
Department |
National or Provincial/State Authority |
City / Town |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
---|---|---|---|---|---|---|---|---|---|---|---|
Port Vila |
|||||||||||
Ministry of Climate Change |
Meteorology and Geo-Hazards Department |
State Authority |
Port Vila |
Nambatu Area |
|
|
+678 24686 / +678 33632 |
|
|
||
Ministry of Climate Change |
National Disaster Management Office |
State Authority |
Port Vila |
Nambatu Area |
Christophe Sumtoh |
Senior Logistics Officer |
+678 22699; +678 33366 |
|
|
||
Ministry of Climate Change |
National Disaster Management Office |
State Authority |
Port Vila |
Nambatu Area |
Rihanna Brown |
Logistics Officer |
|
+678 22699; +678 33366 |
|
|
|
Ministry of Climate Change |
National Disaster Management Office |
State Authority |
Port Vila |
Nambatu Area |
Rocky Nevserveth |
Manager Operations |
+678 22699; +678 33366 |
|
|
||
Ministry of Climate Change |
National Disaster Management Office |
State Authority |
Port Vila |
Nambatu Area |
Presley Tari |
Senior Communications & ICT Officer |
+678 22699; +678 33366 |
|
|
||
Ministry of Finance and Economic Management |
Customs and Inland Revenue Department |
State Authority |
Port Vila |
La Casa D’Andrea E Luciano Building, Rue Pierre Lamy, Port Vila |
Ronald Noah |
Senior Officer |
+678 33590; +678 33010 |
|
|
||
Ministry of Agriculture, Livestock, Forestry, Fisheries & Biosecurity |
Biosecurity Vanuatu (Border Control) |
State Authority |
Port Vila |
Main International Wharf |
John Kelep |
Biosecurity Border Control Officer |
+678 33580 / +678 23519 |
|
|
https://biosecurity.gov.vu/index.php/news-feed/biosecurity-sections/border-security |
|
Ministry of Infrastructure & Public Utilities |
Civil Aviation Authority of Vanuatu |
State Authority |
Port Vila |
Level 5 – Equity Building |
|
|
|
+678 22819 |
|
|
|
Ministry of Infrastructure & Public Utilities |
Airports Vanuatu Limited |
Statutory Body under CAAV |
Port Vila |
Bauerfield International Airport |
Jason Rakau |
Chief Executive Officer |
+678 36755 |
|
|
||
Ministry of Infrastructure & Public Utilities |
Airports Vanuatu Limited |
Statutory Body under CAAV |
Port Vila |
Bauerfield International Airport |
Kevin Abel |
Group Head Air Navigation Services |
+678 25111 ext. 125 |
|
|
||
Ministry of Infrastructure & Public Utilities |
Vanuatu Maritime Safety Authority |
State Authority |
Port Vila |
Nambatu Area |
Hickson Siba |
Manager Maritime Emergency Response & Investigation |
|
|
|
||
Ministry of Infrastructure & Public Utilities |
Vanuatu Maritime Safety Authority |
State Authority |
Port Vila |
Nambatu Area |
Seloni Toakum |
Manager Compliance / Policy |
|
|
|
||
Ministry of Infrastructure and Public Utilities |
Department of Ports and Marine |
State Authority |
Port Vila |
Main international Wharf |
Robson Tari |
Acting Director |
+678 33600 |
|
+678 22475 |
https://mipu.gov.vu/index.php/departments/department-of-ports-and-marine |
|
Ministry of Infrastructure and Public Utilities |
Department of Ports and Marine |
State Authority |
Port Vila |
Main international Wharf |
Captain John Nasak |
Harbour Master |
+678 33600 |
|
|
https://mipu.gov.vu/index.php/departments/department-of-ports-and-marine |
|
Ministry of Infrastructure and Public Utilities |
Public Works Department |
State Authority |
Port Vila |
|
Jimmy Johnson |
Operations Manager |
+678 33660; +678 33460; +678 22790 |
|
|
||
Ministry of Infrastructure and Public Utilities |
Public Works Department |
State Authority |
Port Vila |
|
Graham Waka |
Road Inventory Manager |
+678 22888 |
|
|
||
Ministry of Infrastructure and Public Utilities |
Public Works Department |
State Authority |
Port Vila |
|
Ruthy Alick |
Site Inspector |
|
|
|
||
Ministry of Infrastructure and Public Utilities |
Public Works Department |
State Authority |
Port Vila |
|
Henry Worek |
Director |
+678 22888 |
|
|
||
Office of the Prime Minister |
Office of Government Chief Information Officer |
State Authority |
Port Vila |
Port Vila |
|
|
+678 23432; +678 33380 |
|
|
||
|
Shefa Provincial Government Council |
|
Port Vila |
Shefa Provincial Government Compound |
|
|
+678 22752 |
|
|
|
|
Ministry of Agriculture, Livestock, Forestry, Fisheries and Biosecurity |
Fisheries Department |
State Authority |
Port Vila |
|
|
|
+678 23119 |
|
|
||
Ministry of Health |
Department of Public Health |
State Authority |
Port Vila |
|
|
|
|
+678 33081; +678 22512 |
|
|
|
Espiritu Santo |
|||||||||||
Ministry of Climate Change |
National Disaster Management Office |
State Authority |
Santo |
Provincial Council Area |
Kensley Micah |
Sanma Provincial Disaster Officer |
|
+678 7710193 |
|
||
Ministry of Agriculture, Livestock, Forestry, Fisheries & Biosecurity |
Biosecurity Vanuatu |
State Authority |
Santo |
|
|
|
+678 33818; +678 36223 |
|
|
||
Ministry of Finance and Economic Management |
Customs and Inland Revenue Department |
State Authority |
Santo |
Santo International Wharf |
Nicholas Godden |
|
|
+678 33780 |
|
|
|
Ministry of Infrastructure and Public Utilities |
Department of Ports and Marine |
State Authority |
Santo |
Port of Luganville |
Captain Terry Ngwele |
Harbour Master |
+678 33790 |
|
|
https://mipu.gov.vu/index.php/departments/department-of-ports-and-marine |
|
Ministry of Infrastructure & Public Utilities |
Airports Vanuatu Limited |
Statutory Body under CAAV |
Santo |
Santo International Airport |
|
|
|
+678 36755 |
|
||
Tanna |
|||||||||||
Ministry of Climate Change |
National Disaster Management Office |
State Authority |
Tanna |
Provincial Council Area |
Tony Tavlili |
Tafea Provincial Disaster Officer |
+678 33904 |
|
|
||
Ministry of Infrastructure & Public Utilities |
Vanuatu Maritime Safety Authority |
State Authority |
Tanna |
|
Joseph Markson |
Inspector |
+678 35445 |
|
|
||
Ministry of Infrastructure & Public Utilities |
Airports Vanuatu Limited |
Statutory Body under CAAV |
Tanna |
Whitegrass Airport |
Edward Natuoivi |
Operations |
|
|
|
||
Diplomatic Representation |
|||||||||||
Australian High Commission |
|
|
Port Vila |
|
|
|
|
+678 22777 |
|
+678 23948 |
|
European Union EC |
|
|
Port Vila |
|
|
|
|
+678 22501 |
|
+678 23282 |
|
Ambassade de France |
|
|
Port Vila |
|
|
|
|
+678 22353 |
|
+678 22695 |
|
New Zealand High Commission |
|
|
Port Vila |
|
|
|
|
+678 22933 |
|
+678 22518 |
|
Papua New Guinea Honorary Consulate |
|
|
Port Vila |
|
|
|
|
+678 23930 |
|
+678 22439 |
|
Swedish Honorary Consulate |
|
|
Port Vila |
|
|
|
|
+678 22944 |
|
+678 22944 |
|
People’s Republic of China Embassy |
|
|
Port Vila |
|
|
|
|
+678 23598 |
|
+678 22730 |
|
Vanuatu - 4.2 Humanitarian Agency Contact List
Humanitarian Agency Contact List
Organization |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
---|---|---|---|---|---|---|---|---|
ADRA |
Nambatu Area, Port Vila |
Lynffer Maltungtung |
Country Director |
+678 25500 |
+678 5255752 |
|
||
ADRA |
Nambatu Area, Port Vila |
Rico K Aka |
Emergency Manager |
+678 25500 |
+678 7730703 / +678 5448468 |
|
||
ADRA |
Tanna |
Alex Jacob |
Pastor |
|
+678 7104864 |
|
||
CARE International |
Rue De Quai, Elluk Road, Port Vila |
Darren Bakai |
Operations Manager |
+678 35990 |
+678 7738771 |
|
||
CARITAS |
BISHOP AOS, Port Vila |
John Posko |
BISHOP |
|
+678 22640 |
|
|
|
CARITAS |
BISHOP AOS, Port Vila |
Nathanael Doriri |
CARITAS Representative |
|
+678 22640 |
+678 7764473 |
|
|
International Organization for Migration (IOM) |
4 Vila Maison, Winston Churchill Road, Port Vila |
|
|
|
|
|
|
|
OXFAM |
STADE Area, Port Vila |
Anita Samana |
Country Coordinator |
+678 34930 |
+678 7113411 |
|
||
OXFAM |
STADE Area, Port Vila |
Benicio Obed |
Logistics Officer |
+678 34930 |
+678 7725591 |
|
||
Peace Corps |
Port Vila |
|
|
+678 35170 |
|
+678 26162 |
||
Red Cross |
Nambatu Area, Port Vila |
Dickenson Tevi |
Secretary General |
+678 27418 |
+678 7744119 / +678 5475766 |
|
||
Red Cross |
Nambatu Area, Port Vila |
Suzanna Gislapno |
Logistics Officer |
+678 27418 |
+678 7765008 |
|
||
Save the Children |
|
Kim Koch |
|
|
|
|
||
UNICEF |
Office 6A, Equity Investment Group House, Rue De Paris, Port Vila |
|
|
+678 24655 / +678 26259 |
|
+678 27709 |
|
|
Vanuatu Association of Non-Government Organizations |
Port Vila |
|
|
|
+678 26034 |
|
|
https://www.facebook.com/p/Vanuatu-Association-of-NGOs-100071532012599/ |
Vanuatu Business Resilience Council |
Port Vila |
Glen Craig |
Chairperson |
|
+678 5566666 |
|
||
Vanuatu Business Resilience Council |
Port Vila |
Dr. Rebecca Bogiri |
VBRC Secretariat |
|
+678 7736016 |
|
||
World Health Organization |
Ministry of Health, Iatika Complex, Cornwall Street |
|
|
+678 26733 |
|
|
||
World Vision |
Port Vila |
Kendra Derousseau |
Country Director |
+678 22161 |
+678 5552606 |
+678 25209 |
||
World Vision |
Port Vila |
Robinson Charley |
Procurement & Logistics Officer |
|
+678 5525059 |
|
Vanuatu - 4.3 Laboratory and Quality Testing Companies Contact List
Laboratory and Quality Testing Companies Contact List
Company |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
Description of Services |
---|---|---|---|---|---|---|---|---|---|
Independent Petroleum Laboratory Limited |
C/o Channel Infrastructure NZ, 12 Ralph Trimmer Drive, Ruakaka, Northland 0171, New Zealand |
|
|
|
+64 9 432 8567 |
|
|
Quality lab testing services to the oil and gas industry |
Vanuatu - 4.4 Port and Waterways Company Contact List
Port and Waterways Companies Contact List
Port Name |
Company |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
|
Fax Number |
Website |
Key Role |
Description of Duties |
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Port of Luganville |
Department of Ports and Marine |
Cruise Ship Terminal, Port of Luganville |
Captain Terry Ngwele |
Harbour Master |
+678 33790 |
+678 7783338; 5728816 |
|
|
https://mipu.gov.vu/index.php/departments/department-of-ports-and-marine |
|
Owns the Port of Luganville |
||
Port of Luganville |
Northern Islands Stevedoring Company Limited |
Port of Luganville |
Hollingsworth Ala Ngwele |
Chief Executive Officer |
+678 36084 |
+678 7777124 |
|
|
|
|
Loading and offloading of international cargo, storage and movement of cargo (containers) to delivery sites on Espiritu Santo |
||
Port of Luganville |
Vanuatu Customs and Inland Revenue (Border Control) |
Cruise Ship Terminal, Port of Luganville |
Nicholas Godden |
|
|
+678 33780 |
|
|
|
|
Vessel / small craft arrival and departure clearances, passenger clearances, cargo / container control and examinations, customs service charges and enforcement |
||
Port of Luganville |
Biosecurity Vanuatu (Border Control) |
Cruise Ship Terminal, Port of Luganville |
|
|
+678 33818 / +678 36223 |
|
|
|
https://biosecurity.gov.vu/index.php/news-feed/biosecurity-sections/border-security |
|
Mandated to protect Vanuatu from the introduction of harmful exotic and invasive plant and animal pests and diseases |
||
Espiritu Santo |
Ifira Santo Wharf Ltd |
Luganville |
|
|
|
+678 5550195 |
|
|
|
|
Berths domestic vessels |
||
Espiritu Santo |
Ifira Shipping Agencies |
Luganville |
|
|
+678 24135 |
|
|
|
|
|
Freight forwarding service |
||
Port of Port Vila |
Vanuatu Maritime Safety Authority |
Nambatu Area |
Hickson Siba |
Manager Maritime Emergency Response & Investigation |
|
|
|
|
|
Ensures the safety of all vessels and passengers on international and domestic vessels |
|||
Port of Port Vila |
Vanuatu Maritime Safety Authority |
Nambatu Area |
Seloni Toakum |
Manager Compliance / Policy |
|
|
|
|
|
Ensures the safety of all vessels and passengers on international and domestic vessels |
|||
Port of Port Vila |
Ifira Wharf and Stevedoring |
Wharf Road, Port Vila |
|
|
|
+678 22929 |
|
|
+678 25351 |
|
|
Loading and offloading of international cargo, storage |
|
Port of Port Vila |
Department of Ports and Marine |
Main International Wharf |
Robson Tari |
Acting Director |
+678 33600 |
|
|
+678 22475 |
https://mipu.gov.vu/index.php/departments/department-of-ports-and-marine |
|
Govt department that manages the Port of Port Vila |
||
Port of Port Vila |
Department of Ports and Marine |
Main International Wharf |
Captain John Nasak |
Harbour Master |
+678 33600 |
|
|
|
https://mipu.gov.vu/index.php/departments/department-of-ports-and-marine |
|
Govt department that manages the Port of Port Vila |
||
Port of Port Vila |
Department of Ports and Marine |
Main International Wharf |
Leighton Vavai |
|
+678 33600 |
|
|
|
https://mipu.gov.vu/index.php/departments/department-of-ports-and-marine |
|
Govt department that manages the Port of Port Vila |
||
Port of Port Vila |
Vanuatu Customs and Inland Revenue (Border Control) |
La Casa D’Andrea E Luciano Building, Rue Pierre Lamy, Port Vila |
Ronald Noah |
Senior Officer |
+678 33010 |
|
|
|
|
Vessel / small craft arrival and departure clearances, passenger clearances, cargo / container control and examinations, customs service charges and enforcement |
|||
Port of Port Vila |
Biosecurity Vanuatu (Border Control) |
Tagabe Road, Port Vila |
|
|
+678 33580 / +678 23519 |
|
|
|
https://biosecurity.gov.vu/index.php/news-feed/biosecurity-sections/border-security |
|
Mandated to protect Vanuatu from the introduction of harmful exotic and invasive plant and animal pests and diseases |
||
Port of Port Vila |
Biosecurity Vanuatu (Border Control) |
Main International Wharf |
John Kelep |
Biosecurity Border Control Officer |
|
+678 7755106 |
|
|
https://biosecurity.gov.vu/index.php/news-feed/biosecurity-sections/border-security |
|
Mandated to protect Vanuatu from the introduction of harmful exotic and invasive plant and animal pests and diseases |
||
Port of Lenakel |
Vanuatu Maritime Safety Authority |
Lenakel Town |
Joseph Markson |
Inspector |
+678 35445 |
|
|
|
|
|
Ensures the safety of all vessels and passengers on international and domestic vessels. |
||
Port of Lenakel |
Lenakel Wharf & Stevedoring |
Port of Lenakel |
Sarah Joseph |
Wharf Manager |
|
|
+678 7360997 |
|
|
|
|
Receive vessels at Lenakel Wharf |
|
Port Vila-based ships |
|||||||||||||
Port Vila, Luganville, Malekula, and Tanna |
South Sea Cargo |
|
Anthony Tonner |
|
|
+678 24682 |
|
|
|
|
Containerised and break bulk cargo inter-island shipping |
||
Port Vila |
DHL / FR8 Logistics |
7 Wharf Road |
Nechelle Lobrigio |
|
+678 27744 |
|
|
|
|
Sea and air freight, custom agent, container sales |
|||
Port Vila |
LC Brisk |
|
Trent Thomas |
|
+678 27984 |
|
|
|
|
|
Route: Paama (weekly) |
||
Port Vila |
LC Tina I |
|
Captain Kevin Green (Santo) |
|
+678 36517 |
|
|
|
|
|
Route: Ambrym |
||
Port Vila |
LC Sarafenua |
|
Merino Kara
Jacklyn Ishmael |
|
|
+678 24135 |
|
|
|
|
|
Route: Paama, Ambrym, Pentecost, Ambae, Santo |
|
Port Vila |
Big Sista |
|
Captain Jacky Willie Calo |
|
|
+678 5683622; +678 5625225 |
|
|
|
|
Route: Epi, Paama, Malekula, Maskelynes, Santo (weekly) |
||
Port Vila |
Vanuatu Ferry |
|
Suzanne or Sophia |
|
|
+678 26999 |
|
|
|
|
|
Route: Malekula and Santo (weekly), Tanna (once a month) |
|
Port Vila |
Vanuatu Cargo |
Rue de Bretagne, Nambatu |
|
|
|
+678 26872 |
|
|
|
|
|
|
|
Port Vila |
MV Touaraken I |
|
Philip Joel |
Shipping Admin |
|
+678 29873 |
|
|
|
|
|
Route: Tanna and outer islands (weekly), Erromango (once a month) |
|
Port Vila |
LC Mahalia II |
|
|
|
|
+678 7113517; +678 5536100 |
|
|
|
|
Route: Erromango and Tanna only |
||
Port Vila |
MV Brooklyn |
School Road East |
John & Jinny Ruben (Searoad Services) |
|
+678 23745 |
|
|
|
|
|
Route: Port Vila, Shepherds, Epi, East Pentecost |
||
Port Vila |
LC Freedom |
School Road East |
John & Jinny Ruben (Searoad Services) |
|
+678 23745 |
|
|
|
|
|
Route: Port Vila, AMbrym, Pentecost, Ambae, Santo |
||
Port Vila |
LC Urata (can be chartered) |
|
John, Grace Sese (U |
|
|
+678 5661111 |
|
|
|
Route: Shepherds Group, Erromango, Tanna |
|||
Port Vila |
MV Kawale |
|
|
|
+678 36530 |
|
|
|
|
|
Route: Banks Islands and Torres Islands (twice a year) |
||
Port Vila |
LC Tiwi Trader (can be chartered) |
Freshwater 5 |
Jacob and Shirley |
|
|
+678 5722064; +678 5368267; +678 5436046 |
|
|
|
Route: Tafea outer islands |
|||
Port Vila |
LC Valerie (can be chartered) |
|
David Russet |
Owner |
+678 22985 |
|
|
+678 23020 |
|
|
Route: Epi, Malekula, Santo |
||
Port Vila |
LC Kiwi Trader |
Ex-Government Wharf |
|
|
+678 25415 |
|
|
|
|
Route: All Tafea, Shepherds, All Malampa, All Penama |
|||
Port Vila |
MV One People |
|
Anthony |
|
|
|
+678 5631604 |
|
|
|
|
Route: Tanna, Erromango, Santo, Malekula |
|
Port Vila |
LC Bejida
LC Blessing |
333 Lini Highway |
Joseph Tariodo
Massing Bulekon |
|
+678 25255 |
|
|
|
|
Route: Tanna, Santo, Malekula, Pentecost |
|||
Port Vila |
MV Young Blood |
|
Sali Langrup |
|
|
|
+678 7759126 |
|
|
|
200L/hr desalination system and 800L water storage on board |
||
Port Vila |
Okeanos Vanuatu |
|
Gregoire Moutardier |
|
gregoire.moutardier@okeanos-vu.com
|
|
+678 7735413; +678 5284077 |
|
|
|
Shallow draft vessel; can access remote villages |
||
Port Vila |
Ocean Logistics Limited |
|
Andrew Bohn |
CEO |
|
+678 22454 |
|
|
|
|
Large barge with crane for containers; vessels can assist with marine fire fighting and other rapid marine emergency response services |
||
|
Santo-based ships |
||||||||||||
Santo |
LC Lara Star |
|
Thomas Engel |
|
|
+678 5551888; +678 5551889 |
|
|
|
|
Route: Santo, West Epi, Malekula, Port Vila |
||
Santo |
MV Aganda |
|
Keith Wilson Marco |
|
|
|
+678 5911798; +678 7731913; +678 5726822 |
|
|
|
|
|
|
Santo |
MV Hula
MV Sabrina |
|
Roy Wilson |
|
|
+678 36501 |
|
|
|
|
|
|
|
Santo |
MV Keidi
MV Sowedes |
|
Simeon Aru
Ajesh Chandra |
|
+678 37937 ext. 13 |
|
|
|
|
|
|
||
Santo |
MV Southern Cross |
|
Joses Togase |
Deputy General Secretary |
+678 36477 |
|
|
|
|
|
Anglican Church of Melanesian – a Melanesian Council of Churches vessel available for disaster relief |
||
Santo |
RVS Turorua |
|
J. Dingley |
S/Inspector |
|
+678 7767993 |
|
|
|
|
|
Vanuatu - 4.5 Airport Company Contact List
Airport Companies Contact List
Airport |
Company |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
Description of Services |
---|---|---|---|---|---|---|---|---|---|---|
All |
Civil Aviation Authority of Vanuatu |
Equity Building, Lini Highway, Port Vila |
|
|
|
+678 22819
|
|
|
Oversees all aspects of Vanuatu’s civil aviation system including regulating access to all airports, provides regulatory services on aviation security and safety standards and the primary regulator of autonomous flying drone operations within Vanuatu airspace |
|
All |
Civil Aviation Authority of Vanuatu |
Equity Building, Lini Highway, Port Vila |
Grace Naparau |
Director |
|
|
|
Oversees all aspects of Vanuatu’s civil aviation system including regulating access to all airports, provides regulatory services on aviation security and safety standards and the primary regulator of autonomous flying drone operations within Vanuatu airspace |
||
All |
Airports Vanuatu Limited |
Bauerfield International Airport, Port Vila |
Jason Rakau |
Chief Executive Officer |
+678 36755 |
|
|
Owner and operator of the international airports |
||
Bauerfield International Airport |
Airports Vanuatu Limited |
Bauerfield International Airport, Port Vila |
Kevin Abel |
Group Head Air Navigation Services |
+678 25111 ext. 125 |
|
|
Owner and operator of the international airports |
||
Bauerfield International Airport |
Airports Vanuatu Limited |
Bauerfield International Airport, Port Vila |
Rowland Kalsong |
Group Head Operations |
+678 25111 |
|
|
Owner and operator of the international airports |
||
Santo International Airport |
Airports Vanuatu Limited |
Santo International Airport, Santo |
|
|
+678 36755 |
|
|
Owner and operator of the international airports |
||
Bauerfield International Airport |
Air Vanuatu Limited |
Bauerfield International Airport, Port Vila |
Greg Wilson |
Chief Commercial Officer |
+678 +678 23838 |
|
|
Domestic and international flights, ground handling, cargo handling and storage, aircraft engineering, freight forwarding and luggage storage for its flights |
||
Bauerfield International Airport |
Air Vanuatu Limited |
Bauerfield International Airport, Port Vila |
Linda Fred |
Manager Cargo |
+678 +678 23838 |
|
|
Domestic and international flights, ground handling, cargo handling and storage, aircraft engineering, freight forwarding and luggage storage for its flights |
||
Santo International Airport |
Air Vanuatu Limited |
Santo International Airport |
Jimmy Edwin |
Airport Coordinator Pekoa |
+678 36422 |
|
|
Domestic and international flights, ground handling, cargo handling and storage, aircraft engineering, freight forwarding and luggage storage for its flights |
||
All |
Vanuatu Terminal Services |
Bauerfield International Airport, Port Vila |
|
|
+678 26783 |
|
|
Ground handling, cargo handling and storage, aircraft engineering, freight forwarding, custom brokerage and luggage storage for all non-Air Vanuatu flights |
||
Santo International Airport |
Customs and Inland Revenue (Border Control) |
Santo International Airport |
Nicholas Godden |
Manager North |
|
+678 33760 +678 37854 |
|
+678 36380 |
Facilitation of cargo clearance and collection of revenue on import duties, VAT and Excise tax at the borders and ports of entry |
|
All |
Air Taxi |
Domestic Terminal, Bauerfield International Airport, Port Vila |
|
|
+678 24420 |
|
Inter-island charter, cargo and freight and medivac |
|||
All |
Unity Airlines |
Domestic Terminal, |
|
|
+678 24475 |
+678 7744475 |
|
Inter-island charter, cargo and freight, medivac and aerial survey and photograph maritime aerial survey, search and rescue |
||
All |
Belair Airways Vanuatu Limited |
Domestic Terminal, |
|
|
+678 29983 |
+678 7109679 |
|
|
Inter-island charter, cargo and freight and medivac |
|
Northern Islands |
Medical Santo |
Luganville, Espiritu Santo |
|
|
|
+678 36400 |
+678 5536400 |
|
|
Medical evacuations, emergency after hours care, general medical services |
Whitegrass International Airport |
Airports Vanuatu Limited |
Whitegrass International Airport, Tanna |
Edward Natuoivi |
Operations |
|
+678 7543643 |
|
Owner and operator of the international airports |
||
Whitegrass International Airport |
Air Vanuatu Limited |
Whitegrass International Airport, Tanna |
Marie Nako |
Operations |
+678 20200 |
|
|
Domestic and international flights, ground handling, cargo handling and storage, aircraft engineering, freight forwarding and luggage storage for its flights |
Vanuatu - 4.6 Storage and Milling Company Contact List
Storage and Milling Companies Contact List
Company |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
Key Role |
Description of Duties |
---|---|---|---|---|---|---|---|---|---|---|
ADRA |
Nambatu Area, Port Vila |
Rico Aka |
Emergency Manager |
+678 25500 |
|
|
Humanitarian agency |
Pre-positioning of supplies such as water filtration and hygiene kits |
||
CARE International |
Rue De Quai, Elluk Road, Port Vila |
Darren Bakai |
Operations Manager |
+678 35990 |
|
|
Humanitarian agency |
Prepositioning of non-food items |
||
Caritas |
BISHOP AOS, Port Vila |
Nathanael Doriri |
CARITAS Representative |
|
+678 22640 |
|
|
Humanitarian agency |
Pre-positioning and provision of temporary shelter |
|
Department of Ports and Marine |
Main International Wharf, Port Vila |
Robson Tari |
Acting Director |
+678 33600 |
|
+678 22475 |
https://mipu.gov.vu/index.php/departments/department-of-ports-and-marine |
State Authority |
Warehouse is located at Main International Wharf but will be a last resort |
|
Ministry of Health |
Port Vila |
Dr. Jenny Stephens |
Director of Public Health |
|
+678 33081; +678 22512 |
|
|
State Authority |
Storage is strictly for medical supplies only |
|
Red Cross |
Nambatu Area, Port Vila |
Dickens Tevi |
Secretary General |
+678 27418 |
|
|
Humanitarian agency |
Pre-positioning, provision of food, water and temporary shelter |
||
World Vision |
Port Vila |
Robinson Charley |
Procurement & Logistics Officer |
|
+678 5525059 |
|
Humanitarian agency |
Pre-positioning of non-food items including WASH |
Vanuatu - 4.7 Fuel Provider Contact List
Fuel Providers Contact List
Company |
Location(s) |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
Description of Services Provided |
---|---|---|---|---|---|---|---|---|---|---|
Pacific Energy Group |
Port Vila |
Nambatu Area |
Nerrinda Garae |
Customer Service Supervisor |
|
+678 7722749 |
|
Fuel supplier |
||
Origin Energy Vanuatu Limited |
Port Vila |
Nambatu Area |
|
|
+678 35390 |
|
|
Provides a large range of gas products including LPG |
Vanuatu - 4.8 Transporter Contact List
Transporter Contact List
Company |
Location(s) |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
Description of Services Provided |
Vehicle Type |
Number of Vehicles |
Capacity per Vehicle |
Condition |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Au Bon Marché |
Port Vila |
Nambatu Area |
Michael Leong |
Owner |
|
+678 22945 |
|
+678 22576 |
Transportation of food items bought from their store |
Truck |
10 |
|
Intact |
|
DHL / FR8 Logistics |
Port Vila |
7 Wharf Road |
Nechelle Lobrigio |
|
|
+678 27744 |
|
|
Sea and air freight, custom agent, container sales |
Flatbed truck |
3 |
|
Intact |
|
South Sea Cargo |
Port Vila |
|
Anthony Tonner |
|
+678 24682 |
|
|
Land transport (containerised and break bulk cargo) |
Freezer truck
Flatbed truck
Container side lifter |
1
1
3
|
4T
12T |
Intact
Intact
Intact |
||
KBI Ltd |
Port Vila |
Tagabe Area |
John Tonner |
|
|
+678 5576170 |
|
Transporter, vehicle repair, steel fabrication |
Flatbed truck |
2 |
1 x 3T
1 x 12T |
Intact |
||
FARSELO |
Port Vila |
|
|
|
|
|
+678 7642946; +678 7795953 |
|
|
Land transport |
Truck |
2 |
2.5T |
Intact |
Express Rubbish Removals |
Port Vila |
Erakor Village |
|
|
|
+678 7368463 |
|
Land transport |
Truck |
1
1 |
1T
2.5T |
Intact Intact |
||
Pits and Cleaning Enterprise |
Port Vila |
|
|
|
|
|
+678 7746862 |
|
|
Land transport |
Truck |
1 |
3.5T |
Intact |
Netvol Construction & Joinery |
Port Vila |
|
|
|
|
|
|
Land transport |
Truck |
1 |
1T |
Intact |
Vanuatu - 4.10 Supplier Contact List
Vanuatu Supplier Contact List
Company |
Commodity Types |
Location(s) |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
Description of Services Provided |
---|---|---|---|---|---|---|---|---|---|---|---|
Ahapi Stationery and General Supplies |
Stationery |
Port Vila, Efate Island |
Avenue Du Stade |
|
|
+678 27876 |
|
|
Provision of stationeries |
||
Au Bon Marché (Wholesale and Retail) |
Food Stationeries |
Port Vila, Efate Island |
Nambatu Area |
|
|
+678 22945 |
|
+678 22576 |
Provision of food supplies |
||
Au Bon Marché (Wholesale and Retail) |
Food Stationeries |
Port Vila, Efate Island |
Nambatu Area |
|
|
|
+678 22945 Ext. 181 |
|
+678 22576 |
Provision of food supplies |
|
Bill Iapsen Enterprise |
Food Hardware Transport |
Lenakel, Tanna Island |
Lenakel |
|
|
|
|
+678 7760269 |
|
|
Supplies food and hardware and can provide transport for distribution |
Cellovila Ltd |
Food |
Port Vila, Efate Island |
|
Jean-Marie Wagner |
|
+678 22797 |
+678 7750797 |
|
|
In-store shopping, wholesale grocer, retail |
|
Chuan Store (Wholesale and Retail) |
Food |
Port Vila, Efate Island |
Tagabe Area |
|
|
|
+678 25762 / +678 25575 |
|
|
Provision of food supplies |
|
Computer World |
IT equipment and supplies |
Port Vila, Efate Island |
3235 Champagne Estate |
|
|
|
+678 22233 |
|
|
Supplies IT equipment and accessories |
|
Esah Corporation |
Food |
Luganville, Espiritu Santo Island
|
Luganville |
|
|
+678 36224 |
|
|
|
Provision of food supplies |
|
Esah Corporation |
Food |
Port Vila, Efate Island |
Teoma Street |
|
|
|
+ 678 26038 |
|
|
|
Provision of food supplies |
Fiberglass Vanuatu & Pacific Polytanks |
Plastic water tanks |
Port Vila, Efate Island |
Mele Road |
|
|
|
|
|
Supply of plastic water tanks |
||
George Kapalu Store |
Food Hardware Transport |
Lenakel, Tanna Island |
Lenakel |
|
|
|
+678 7772120 |
|
|
Supplies food and hardware and can provide transport for distribution |
|
HXM Store |
Food |
Port Vila, Efate Island |
|
|
|
|
+678 25510 |
|
|
|
Provision of food supplies |
JB Store |
Food Hardware Transport |
Lenakel, Tanna Island |
Lenakel |
|
|
|
|
+678 7602391 |
|
|
Supplies food and hardware and can provide transport for distribution |
Kapan Bakery |
Bread General goods |
Lenakel, Tanna Island |
Lenakel |
|
|
|
+678 7361152 / +678 7746549 |
|
|
Supplies general goods |
|
Lo Chan Moon Store (LCM) |
Food General goods |
Luganville, Espiritu Santo Island |
Higginson Boulevard |
|
|
+678 36530 |
|
|
Supplies food and general goods |
||
Low Price |
Food |
Port Vila, Efate Island |
|
|
|
+678 26500 |
|
|
|
|
|
Nambawan Wota Blong Vanuatu Limited |
Bottled water |
Port Vila, Efate Island |
|
|
|
+678 35998 |
+678 5518888 |
|
|
Provision of bottled water |
|
Pacific Energy |
Fuel |
Port Vila, Efate Island |
Nambatu Area |
|
|
|
|
+678 7722749 |
|
Fuel supplier |
|
Port Vila Hardware |
Hardware |
Port Vila, Efate Island |
Nambatu Area |
|
|
+678 23274 |
|
|
Supply of building materials |
||
Punjas Vanuatu |
Food |
Luganville, Espiritu Santo Island |
Luganville |
|
|
|
+678 37434 |
|
|
Provision of crackers |
|
Punjas Vanuatu |
Food |
Port Vila, Efate Island |
Nambatri Area |
|
|
|
+678 29043 |
|
|
Provision of crackers |
|
Ricoh Vanuatu Limited |
Stationery |
Port Vila, Efate Island |
Teoma Street, Stade |
|
|
|
+678 22683 |
|
|
Provision of stationeries |
|
Rotomould (Vanuatu) Limited |
Plastic water tanks |
Port Vila, Efate Island |
Korman Erakor Road |
|
|
+678 26331 |
|
|
https://rotationalmoulding.com/member/rotomould-vanuatu-limited/ |
Supply of plastic water tanks |
|
Rotomould (Vanuatu) Limited |
Plastic water tanks |
Luganville, Espiritu Santo Island |
Luganville |
|
|
+678 36331 |
|
|
https://rotationalmoulding.com/member/rotomould-vanuatu-limited/ |
Supply of plastic water tanks, rubbish bins and septic tanks |
|
Rotomould (Vanuatu) Limited |
Plastic water tanks |
Port Vila, Efate Island |
Korman Erakor Road |
|
|
+678 26331 |
|
|
https://rotationalmoulding.com/member/rotomould-vanuatu-limited/ |
Supply of plastic water tanks, rubbish bins and septic tanks |
|
Santo Hardware |
Hardware Water tanks |
Luganville, Espiritu Santo Island
|
Luganville |
|
|
|
+678 36227 |
|
+678 36829 |
Supply water tanks and building materials |
|
South Pacific Hardware |
Hardware and building materials |
Port Vila, Efate Island |
Tagabe Round-about |
|
|
+678 23938 |
|
|
https://www.facebook.com/p/South-Pacific-Hardware-100078302958776/ |
Supply hardware materials |
|
Sunshine Shopping Centre |
Food |
Luganville, Espiritu Santo Island |
Luganville |
|
|
+678 36148 |
|
|
|
Provision of food supplies |
|
Switi Ltd |
Food |
Efate |
Port Vila |
Nicolas Dusus |
|
+678 22141 |
+678 7741220 |
|
|
Ice-cream shop |
|
Trade & Farm |
Hardware, agricultural, construction |
Luganville, Espiritu Santo Island
|
Luganville |
|
|
+678 37730 |
|
|
|
Supply hardware and agricultural equipment |
|
Tradebase Plumbing Supplies |
Plumbing materials |
Port Vila, Efate Island |
Champagne Estate |
|
|
+678 24225 |
|
|
Supply of plumbing materials |
||
Trade Tools |
Hardware |
Port Vila, Efate Island |
123 Teouma Road |
Adrian Radovanovich |
Manager |
+678 22940 |
|
|
Supply hardware materials |
||
Unity Store |
Food |
Luganville, Espiritu Santo Island
|
Luganville |
|
|
+678 36623 / +678 36048 |
|
|
|
Provision of food supplies |
|
Vanuatu Agricultural Supplies |
Water pump Safety equipment |
Luganville, Espiritu Santo Island
|
Luganville |
|
|
|
+678 36756 |
|
|
Supply of water pump and safety equipment |
|
Vanuatu Agricultural Supplies |
Water pump Safety equipment |
Port Vila, Efate Island |
Lini Highway |
|
|
|
+678 22376 |
|
|
Supply of water pump and safety equipment |
|
Vanuatu Beverage Limited |
Beverages |
Port Vila, Efate Island |
|
|
|
+678 22964 |
|
|
Provision of bottled water |
||
Vanuatu Business Resilience Council |
Focal point for private sector in Vanuatu |
Port Vila, Efate Island |
|
Glen Craig |
Chairperson |
|
+678 5566666 |
|
Focal point for private sector in Vanuatu |
||
Vanuatu Business Resilience Council |
Focal point for private sector in Vanuatu |
Port Vila, Efate Island |
|
Dr. Rebecca Bogiri |
VBRC Secretariat |
|
+678 7736016 |
|
Focal point for private sector in Vanuatu |
||
Vila Distribution Hardware |
Hardware and building supplies |
Port Vila, Efate Island |
Lini Highway |
|
|
|
|
|
https://www.facebook.com/p/Vila-Distribution-Hardware-100067171157675/ |
Supply hardware materials |
|
Wilco |
Hardware Generators Water tanks |
Luganville, Espiritu Santo Island
|
Luganville |
|
|
+678 37776 |
|
|
Supply building materials |
||
Wilco |
Hardware Generators Water tanks |
Port Vila, Efate Island |
Teoma Street |
|
|
+678 22385 / +678 35250 |
|
|
Supply building materials |
||
Wong Sze Sing |
Food |
Luganville, Espiritu Santo Island
|
Luganville |
|
|
+678 36458 |
|
+678 36023 |
|
Provision of food supplies |
Vanuatu - 4.11 Additional Service Provision Contact List
Vanuatu Additional Services Contact List
Type of Service |
Company |
Location(s) |
Street / Physical Address |
Name |
Title |
|
Phone Number (office) |
Phone Number (mobile) |
Fax Number |
Website |
Description of Services Provided |
---|---|---|---|---|---|---|---|---|---|---|---|
Accommodation |
Barrier Beach Resort |
Santo |
|
|
|
|
+678 7105360 |
|
|
Accommodation and food, free airport shuttle service |
|
Accommodation |
Breakas Beach Resort |
Efate |
|
|
|
+678 23670 |
|
|
|
Accommodation and dining |
|
Accommodation |
Central Bay Motel |
Efate |
|
|
|
+678 26880 |
|
|
|
Motel for short and long-term stay |
|
Accommodation |
Chantilly’s on the Bay |
Efate |
Kumul Highway |
|
|
+678 27079; +678 27286 |
|
|
|
Self-contained accommodation |
|
Accommodation |
Deco Stop Lodge |
Santo |
|
|
|
+678 36175 |
|
|
|
Accommodation, food and beverages, activities |
|
Accommodation |
Don Guest House |
Tanna |
Lenakel |
|
|
|
|
+678 7714731 |
|
|
Self-contained accommodation |
Accommodation |
Fatumaru Lodge |
Efate |
Kumul Highway, Port Vila |
|
|
+678 23456 |
|
|
Standard rooms, penthouse |
||
Accommodation |
Grand Hotel & Casino |
Efate |
Lini Highway, Port Vila |
|
|
+678 28882 |
|
|
Standard and penthouse suites |
||
Accommodation |
Holiday Inn Resort Vanuatu |
Efate |
Tassiriki Park, Port Vila |
|
|
+678 34000 |
|
|
Garden rooms, suites and villas |
||
Accommodation |
Hotel Santo |
Espiritu Santo |
Luganville |
|
|
|
+678 36250 |
|
|
|
Accommodation |
Accommodation |
Kaiviti Motel |
Efate |
Kumul Highway, Port Vila |
|
|
+678 24684 |
|
|
Standard rooms and 2-bedroom apartment |
||
Accommodation |
Lenakel Lodge |
Tanna |
Lenakel |
|
|
|
|
+678 7671296 |
|
|
Accommodation, shared kitchen, shared bathroom facilities |
Accommodation |
Luganvilla Business Hotel and Restaurant |
Espiritu Santo |
Main Street, Luganville |
|
|
|
+678 36498 |
|
|
|
Accommodation |
Accommodation |
Malekula Holiday Villas |
Malekula |
|
|
|
|
+678 5423690; +678 7798964 |
|
|
Accommodation, food, tours, catering, free airport shuttle service, activities |
|
Accommodation |
Matevulu Lodge |
Santo |
|
|
|
|
+678 7386522 |
|
|
Accommodation, food and activities |
|
Accommodation |
Moorings Hotel |
Efate |
Kumul Highway, Port Vila |
|
|
|
+678 26800 |
|
+678 22172 |
Standard and family rooms |
|
Accommodation |
Ocean View Apartments |
Efate |
Rue Rene Pujol, Port Vila |
|
|
|
+678 5530000; +678 5552221 |
|
Self-contained apartments |
||
Accommodation |
Pacific Paradise Motel |
Efate |
Lini Highway, Port Vila |
|
|
+678 28989 |
|
|
Standard and family rooms |
||
Accommodation |
Ramada Resort by Wyndham |
Efate |
1st Lagoon, Port Vila |
|
|
+678 28000 |
|
|
Self-contained rooms, suites and apartments |
||
Accommodation |
Retreat Seaside Sports Bar & Resort |
Efate |
Captain Cook Avenue, Port Vila |
|
|
+678 25941 |
|
|
Two-person shared rooms, single rooms, shared facilities |
||
Accommodation |
Rockwater Resort |
Tanna |
|
|
|
|
+678 5651300 |
|
|
Boutique resort and accommodation |
|
Accommodation |
The Espiritu Hotel |
Santo |
|
|
|
+678 37539 |
|
|
|
Accommodation, car rental, restaurant |
|
Accommodation |
The Melanesian Port Vila |
Efate |
25 Rue Picarde, Kumul Highway, Port Vila |
|
|
|
+678 22150 |
|
+678 22678 |
Standard rooms and apartment suites |
|
Accommodation |
Travellers Budget Motel |
Efate |
Avenue Du Stade, Port Vila |
|
|
|
+678 7693004 |
|
|
Accommodation, shared kitchen |
|
Accommodation |
Trinity Lodge |
Efate |
Nambatu Area, Port Vila |
|
|
|
+678 5553774 |
|
Fully self-contained apartments |
||
Accommodation |
Tropicana Motel & Backpacker |
Espiritu Santo |
Ave Picanon, Luganville |
|
|
+678 36616 |
|
|
|
Accommodation |
|
Accommodation |
Whitegrass Ocean Resort & Spa |
Tanna |
|
|
|
+678 30010 |
|
|
|
Accommodation, restaurant, spa |
|
Ambulance Service |
Pro Medical |
Efate
|
Port Vila |
|
|
115 +678 26996 |
|
|
Ambulance service, first aid kits, medical support |
||
Ambulance Service |
Pro Medical |
Santo |
Luganville |
|
|
+678 37983 |
|
|
Ambulance service, first aid kits, medical support |
||
Appliances |
Rapid Electrical |
Efate |
Port Vila |
|
|
+678 25460 |
|
|
|
Electronics and electrical appliances supplier (retail) |
|
Appliances |
South Pacific Electrics |
Efate |
|
|
|
+678 22034 |
|
|
|
In-store shopping, diesel/petrol power generation supplier, installation, repair and maintenance, retail |
|
Banking |
ANZ Bank |
Efate |
Kumul Highway, Port Vila |
|
|
|
+678 26355 |
|
+678 22230 |
Personal and business banking services |
|
Banking |
ANZ Bank |
Espiritu Santo |
Higginson Street, Luganville |
|
|
|
+678 36711 |
|
+678 36738 |
Personal and business banking services |
|
Banking |
BRED Bank |
Efate |
Kumul Highway, Port Vila |
|
|
+678 29111 |
|
|
Personal and business banking services |
||
Banking |
BSP Bank |
Efate |
Kumul Highway, Port Vila |
|
|
+678 22084 |
|
+678 24773 |
Personal and business banking services |
||
Banking |
National Bank of Vanuatu |
Efate |
Rue de Paris, Port Vila |
|
|
|
+678 22201 |
|
+678 27227 |
Personal and business banking services |
|
Banking |
Wanfuteng Bank |
Efate |
Churchill House, Port Vila |
|
|
+678 28880 |
|
|
Personal and business banking services |
||
Clearing and forwarding agents |
FR8 Logistics / DHL |
Efate |
7 Wharf Road, Port Vila |
|
|
|
+678 27744 |
|
|
|
Customs clearance, shipping consultants |
Clearing and forwarding agents |
Ifira Shipping Agencies |
Espiritu Santo |
Luganville |
|
|
+678 24135 |
|
|
|
Freight forwarding |
|
Clearing and forwarding agents |
A21 Logistics |
Efate |
Captain Cook Avenue, Port Vila |
|
|
|
|
+678 7722221 |
|
|
Freight forwarding |
Clothing and furniture |
Don Tailleur House of Fashion and Furniture |
Efate |
|
|
|
+678 23810 |
|
|
|
Clothing and furniture store; custom tailor |
|
Construction |
Vancorp Constructions |
Efate |
|
|
|
+678 35434 |
|
|
|
Large construction projects |
|
Consultancy |
Link Personnel Services |
Efate |
|
|
|
|
+678 7799925 |
|
|
Recruitment and employment agency |
|
Duty free goods |
Fung Kuei |
Efate |
Port Vila |
|
|
+678 22556 |
|
|
|
Duty free in-store shopping |
|
Electricity and power |
UNELCO |
Efate |
|
|
|
+678 26000 |
|
|
|
Electricity and power generation |
|
Electricity and power |
Vanuatu Utilities & Infrastructure |
Santo |
|
|
|
+678 37140 |
|
|
|
Electricity and power generation; construction, logistics & procurement |
|
Foreign exchange |
Goodies FOREX |
Efate |
Olympic Court, Port Vila |
|
|
+678 23445; +678 22927 |
|
|
Foreign exchange and international telegraphic transfers |
||
Foreign exchange |
No1 Currency Exchange |
Efate |
Kumul Highway, Port Vila |
|
|
|
+678 29980 |
|
|
Foreign exchange |
|
Foreign exchange |
Western Union |
Efate |
Vate Electric Building, Port Vila |
|
|
|
+678 23197; +678 28076; +678 29980 |
|
|
Foreign exchange and international telegraphic transfers |
|
Information technology (IT) |
EBS Vanuatu |
Efate |
|
|
|
+678 24242 |
|
|
|
IT consulting, IT project management |
|
Information technology (IT) |
Incite Vanuatu |
Efate |
|
|
|
+678 22334 |
|
|
|
PC / server support, network design and implementation, internet, telephony |
|
Internet service provider |
3 Link Communications |
Efate |
Port Vila |
|
|
+678 27333 |
+678 5566333 |
|
Broadband internet service provider |
||
Internet service provider |
3 Link Communications |
Santo |
Luganville |
|
|
+678 37333 |
+678 7733366 |
|
Broadband internet service provider |
||
Internet service provider |
Aelan Internet |
Efate |
Rue Des Paris, Port Vila |
|
|
|
+678 7757539; +678 7743615 |
|
Broadband internet service provider |
||
Internet service provider |
Pacific Link Vanuatu |
Efate |
Lini Highway, Port Vila |
|
|
|
+678 5630575 |
|
Broadband internet service provider |
||
Internet service provider |
Pacific Link Vanuatu |
Santo |
Hotel Santo Business Centre, Main Street, Luganville |
|
|
|
+678 5630575 |
|
Broadband internet service provider |
||
Internet service provider |
SPIM |
Efate |
Socapor Building, Lini Highway, Port Vila |
|
|
+678 26968 |
|
|
Internet installation, .VU domain registrar, |
||
Internet service provider |
Wantok Vanuatu |
Efate |
Level 2 Wantok Haos, Nambatu, Port Vila |
|
|
|
+678 9000000 |
|
Broadband internet service provider |
||
Internet cafe |
Tanna Internet Café and Secretarial Services |
Tanna |
Lenakel |
|
|
|
|
+678 7767373; +678 5485084 |
|
|
Internet services, printing, photocopying, etc. |
Luxury goods |
Prouds Vanuatu |
Efate |
Port Vila |
|
|
+678 22393 |
|
|
|
In-store shopping |
|
Manufacturer |
BlueScope Lysaght (Vanuatu) Ltd |
Efate |
|
|
|
|
+678 5543261 |
|
|
Steel manufacturing and distributing |
|
Manufacturer |
Pacific Suppliers |
Efate Santo |
|
|
|
+678 25082 (Efate); +678 36082 (Santo) |
|
|
|
Manufacturer of cleaning and chemical products |
|
Manufacturer |
Vate Industries Ltd |
Efate |
|
|
|
+678 35118 |
|
|
|
Steel fabricator, manufacturer of building and construction products |
|
Mobile network operator |
Digicel Vanuatu |
Efate |
Ellouk Plateau, Port Vila |
|
|
123; +678 5556001 |
+678 5556000; +678 7003123 |
+678 27865 |
Merchant payment, bulk disbursement, receive and make payment |
||
Mobile network operator |
Vodafone Vanuatu |
Efate |
Fatumaru Bay, Port Vila |
|
|
+678 22185 |
|
|
Merchant payment, bulk disbursement, receive and make payment |
||
Postal and courier services |
Vanuatu Post |
Efate |
Stade, Teouma Street |
|
|
+678 22000 |
|
|
Postal and courier |
||
Printing and Publishing |
Colorite Graphics Printers |
Efate |
Nambatu, Port Vila |
|
|
+678 24513 |
|
|
Graphics printing |
||
Printing and Publishing |
Ricoh Vanuatu Limited |
Efate |
Shop 6, Lucatol Building |
|
|
|
+678 22683 |
|
|
Business solutions for printing |
|
Printing and Publishing |
Sharper Image |
Efate |
Lini Highway, Port Vila |
|
|
+678 24906 |
|
|
Printing and stationery |
||
Rental car |
Avis Car Rental |
Efate |
Asco Motors |
|
|
|
+678 35335 |
|
|
Rental car agency |
|
Rental car |
Budget Car Rental |
Efate |
Rue D’Artois, Port Vila |
|
|
+678 25700; +678 23170 |
|
|
Rental car agency |
||
Rental car |
Discount Car Rental |
Efate |
Lini Highway, Port Vila |
|
|
+678 24475; +678 28037 |
|
|
Rental car agency |
||
Rental car |
Europcar Vanuatu Downtown |
Efate |
Lini Highway, Port Vila |
|
|
+678 26517 |
|
+678 25459 |
Rental car agency |
||
Rental car |
Go2Rent |
Efate |
Nambatu Area, Port Vila |
|
|
+678 22775 |
|
|
Rental car agency |
||
Rental car |
Hertz Vanuatu |
Efate |
Rue D’Artois Nambatu, Port Vila |
|
|
+678 22468 |
|
|
Rental car agency |
||
Rental car |
Island Car Rentals Vanuatu |
Efate |
Captain Cook Avenue, Port Vila |
|
|
|
|
+678 7717515 |
|
Rental car agency |
|
Rental car |
Omega Car Rentals |
Efate |
Wharf Road, Port Vila |
|
|
|
|
+678 5502277 |
|
Rental car agency |
|
Rental car |
Santo Car Hire |
Espiritu Santo |
Luganville |
|
|
|
+678 7770888; +678 5550888 |
|
|
Rental car agency |
|
Rental car |
World Car Rentals |
Efate |
Nambatu Area, Port Vila |
|
|
+678 26515 |
|
|
Rental car agency |
||
Shipping |
Tropical Agency Ltd |
Efate |
Nambatu Area, Port Vila |
|
|
+678 22205 |
|
|
|
Agent for Swire Shipping, Kyowa Shipping Co. Ltd, CMA CGM |
|
Shipping |
Tropical Agency Ltd |
Espiritu Santo |
Luganville |
|
|
+678 37370 |
|
|
|
Agent for Swire Shipping, Kyowa Shipping Co. Ltd, CMA CGM |
|
Telecommunications and broadcasting regulator |
Telecommunications Radiocommunications and Broadcasting Regulator |
Efate |
Ocean Walk Building |
|
|
+678 34621; +678 27621 |
|
|
Statutory body (independent from Government) regulating telecom and broadcasting |
||
Vehicle and equipment maintenance |
Asco Motors Vanuatu |
Efate & Luganville |
Kumul Highway, Port Vila |
|
|
|
+678 35340 |
|
|
Servicing / maintenance, parts and accessories |
|
Vehicle and equipment maintenance |
AutoZone Vanuatu |
Efate |
Champagne Area, Port Vila |
|
|
|
|
+678 7743166 |
|
Automotive workshop |
|
Vehicle and equipment maintenance |
Star Auto Repairs & Shop |
Efate |
Bladiniere Estate, Port Vila |
|
|
|
+678 5440320 |
|
Body and paint shop |
Vanuatu - 5 Annexes
The following section contains annexes with additional information for the Vanuatu LCA.
Vanuatu - 5.1 Acronyms & Abbreviations
Acronym | Full name of the Agency / Organization |
---|---|
AWB | Airway Bill |
BL | Bill of Lading |
C&F | Cost & Freight |
CAA | Civil Aviation Authority |
CARE | Cooperative for Assistance and Relief Everywhere |
CFS | Container Freight Stations |
DLCA | Digital Logistics Capacity Assessment |
FAO | Food and Agriculture Organisation |
GPRS | General Pocket Radio Service |
GRT | Gross Register Tonnage |
IATA | International Air Transport Association |
ICAO | International Civil Aviation Organisation |
IDPs | Internally Displaced Persons |
ILS | Instrument Landing System |
IMF | International Monetary Fund |
INGO | International NGO |
IOM | International Organisation for Migration |
ISPs | Internet Service Providers |
KVA | Kilo Volt Ampere |
LCA | Logistics Capacity Assessment |
MOU | Memorables of Understanding |
MT | Metric Tons |
MW | Megawatt |
n/a | not available |
NDB | Non directional beacon |
NDMO | National Disaster Management Office |
NDRP | National Disaster Response Plan |
NFI | Non Food Items |
NGO | Non Governmental Organisation |
OCHA | Office of the Coordination of Humanitarian Affairs |
RC | Resident Coordinator |
RoRo | Roll on Roll off |
T | Tons |
T&D | Transmission and Distribution |
TEUs | Twenty Foot Equivalent Units |
THC | Terminal Handling Charge |
UNAIDS | Joint United Nations Programme on HIV/AIDS |
UNCT | United Nations Country Team |
UNDP | United Nations Development Programme |
UNEP | United Nations Environmental Programme |
UNCT | United Nations Country Team |
UNDP | United Nations Development Programme |
UNEP | United Nations Environmental Programme |
UNESCO | United Nations Educational, Scientific and Cultural Organization |
UNFPA | United Nations Population Fund |
UNHAS | United Nations Humanitarian Air Service |
UNHCR | United Nations High Commissioner for Refugees |
UNICEF | United Nations Children's Fund |
(V)HF | (Very) High Frequency |
VOR | VHF omnidirectional radio range |
V-SAT | Very Smart Aperture Terminal |
VUV | Vanuatu Vatu (ISO currency code) |
WASH | Water, Sanitation and Hygiene |
WCO | World Customs Organisation |
WFP | World Food Programme |
WHO | World Health Organisation |
WVI | World Vision International |