Jordan Humanitarian Background

For more detailed database on disasters by country, please see the Centre for Research on Epidemiology of Disasters:

EMDAT information on Jordan

Calamities and Seasonal Affects

Capacity and Contacts for In-Country Emergency Response

Government

The country is well prepared to respond to Emergencies. The Civil defense Department and and ministry of Interior, forming an operation room for emergency operations under the responsibility of the Prime Minister.

Hospitals are well equipped to response to various emergency situations and other medical facilities

For information on Jordan Government contact details, please see the following link: 

4.1 Jordan Government Contact List

For information on Jordan government and humanitarian agency additional details, please see the following document:

Jordan government and humanitarian agency additional details

Note: The information provided in the attached documents, which has been taken from the old DLCA, does not match the structure of the new LCA and is therefore provided separately.

Humanitarian Community

For information on Jordan Humanitarian Agency contact details, please see the following link: 

4.2 Jordan Humanitarian Agency Contact List

For information on Jordan government and humanitarian agency additional details, please see the following document:

Jordan government and humanitarian agency additional details

Jordan administrative divisions

WFP Projects with the Government of Jordan

Note: The information provided in the attached documents, which has been taken from the old DLCA, does not match the structure of the new LCA and is therefore provided separately.

 

The Hashemite Kingdom of Jordan is a constitutional monarchy with representative government. The reigning monarch is the head of state, the chief executive and the commander-in-chief of the armed forces. The king exercises his executive authority through the prime minister and the Council of Ministers, or cabinet. The cabinet, meanwhile, is responsible before the elected House of Deputies which, along with the House of Notables (Senate), constitutes the legislative branch of the government. The judicial branch is an independent branch of the government.

Since 1989, all elements of the Jordanian political spectrum have embarked together on a road to greater democracy, liberalization and consensus building. These reforms, which were guided by the late King Hussein, have placed Jordan on an irreversible road to democratization. The result has been greater empowerment and involvement of everyday citizens in Jordan’s civic life, contributing to increased stability and institutionalization which will benefit the country far into the future.

The Executive Branch

The reigning monarch, King Abdullah, is the chief executive. The king exercises his executive authority by appointing the prime minister, who then organizes a cabinet of ministers to be appointed by the king. The prime minister and the cabinet must then be approved by the Lower House of Parliament, the House of Deputies. If the House of Deputies votes against the prime minister, he and his entire cabinet must resign. The Lower House can also vote any individual minister out of office. The king also appoints all of the members of the Upper House of Parliament, known as the House of Notables, or Senate. The number of senators cannot exceed one-half the number of elected representatives.

The Constitution stipulates that the reigning monarch must approve laws before they can take effect, although his power of veto can be overridden by a two-thirds majority of both houses of Parliament. The king also authorizes the appointment and dismissal of judges, regional governors and the mayor of Amman, and he approves constitutional amendments, declares war and is commander-in-chief of the armed forces. As head of state, the king concludes and ratifies treaties and agreements, with the approval of the cabinet and Parliament. The king is also entitled to grant special pardons and amnesties.

The throne of the Kingdom is passed down through inheritance within the dynasty of King Abdullah bin al-Hussein in the direct line of his male heirs. Since 1921, Jordan has been ruled by four monarchs: King Abdullah (1921-51), son of Sharif Hussein of Mecca and King of the Arabs; King Talal bin Abdullah (1951-52), eldest son of King Abdullah; King Hussein bin Talal (1952-1999), eldest son of King Talal; and, King Abdullah bin Al-Hussein (February 7, 1999-present), eldest son of King Hussein.

Jordan national regulatory departments list:

Electricity Regulatory Commission (ERC)

Summary of Role and Services:  ERC was established based on the Council of Ministers decision issued on 15/1/2001.

ERC objective is to mainly ensure applying the rights of consumers and to resolve any complain that may occur between the consumer and Electricity companies

Responsibilities: Apply the government policy of restructuring the electricity sector on bases of equity and fairness. Provide Electricity services to more than one and a half million consumers. Ensure that electricity companies are providing high quality safe services. Provide electricity services with acceptable competitive prices. Overview, monitor and solve complains submitted by consumers.

Jordan Insurance Federation (JOIF)

Summary of Role and Services: Jordan Insurance Federation with its regulation being set out to function as a regulatory and managing authority for the insurance sector according to certain objectives defined by this regulation to be achieved in cooperation with the Insurance Regulatory Commission.

Insurance Commission of Jordan

Summary of Role and Services: The Commission has implemented a comprehensive strategy and put together the policies necessary to restructure the Jordanian insurance sector by modernizing the legal, technical, financial and organizational frameworks and by upgrading the sector's efficiency and performance measures in accordance with international standards.

They are working hand in hand with the various economical, financial and social sectors in the Kingdom in order to serve our national economy. In addition, the Commission observes international best practices of insurance supervision, be it legal, technical or financial; driven by belief that developing the Jordanian insurance sector is a must in order to contribute to improving the efficiency of our national financial system

Jordan Securities Commission

Summary of Role and Services: Role: To regulate, monitor & develop Jordan capital market in issues related to disclosure, financial services activities & dealing in securities, in order to enhance the trust in the national economy, encourage investment & protect investors. As well as, upgrade legislations & technical developments continuously & according to recent standards & international best practices. 

Services: Enhance Disclosure & Transparency, Licensing & Registration, Continuous Inspection on Financial Services Companies.

Central Bank Of Jordan

Summary of Role and Services: Ensuring monetary and financial stability by maintaining price stability , protecting the value of the Jordanian Dinar and through an interest rate structure consistent with the level of economic activity thereby contributing toward an attractive investment environment and a sound macroeconomic environment . 

Furthermore, the Central Bank of Jordan strives to ensure the safety and soundness of the banking system and the resilience of the national payments system. To this end, the Central Bank of Jordan adopts and implements effective monetary and financial policies and employs its human, technological, and financial recourses in an optimal manner in order to effectively achieve its objectives.

Services: The BIS offers a wide range of financial services specifically designed to assist central banks and other official monetary institutions in the management of their foreign exchange reserves. The Bank continually adapts its product range in order to respond more effectively to the evolving needs of central banks. Besides standard services such as sight/notice accounts and fixed-term deposits. In addition, the BIS offers a range of asset management services in sovereign securities or high-grade assets. The BIS extends short-term credits to central banks, usually on a collateralised basis. From time to time, the BIS also coordinates emergency short-term lending to countries in financial crisis. BIS: Bank for international settlements.

Civil aviation regulatory commission

Summary of Role and Services: Role: To promote the development of Civil Aviation safety, security and environmental regulatory compliance, while ensuring the economic soundness of a liberalized industry. And Safe skies for all Operators.

Services: Regulate all affairs pertain to civil aviation including safety, security, economic and environment. Carry out all contractual obligations on behalf of the government with investors, operators in accordance with the civil aviation legislation. Executing all the policy prepared by the Ministry of Transport and endorsed by the Council of ministers.

Representing the Kingdom in bilateral and international agreements, as well as, international bodies that pertain to civil aviation. Executing the government’s environment protection policy regarding noise and emissions, sky and land use in accordance with international laws, agreements, and protocols. Executing the national program of aviation security prepared by the Ministry of Transport and endorsed by the Council of ministers. Develop the civil aviation technically and economically in accordance with safety and security standards and conduct research and studies in this regard. Strive to improve the civil aviation services level and provide the qualified human resources and the required technical expertise. Issuing the regulations and setting standards for air navigation in accordance with international laws and regulations. Supervising and regulating the air transport sector in the Kingdom while protecting the consumer rights. Encourage private sector investment in the civil aviation sector in accordance with the market demand, by providing incentives and taking the necessary regulatory measures to protect their investments. Supervising the performance of the operators and their activities and their adherence to laws, rules and regulations established in the civil aviation sector. Encouraging positive competition among investors, and preventing any monopoly of the market. 

Land Transport Regulatory Commission

Summary of Role and Services: 

Objective: Regulating land transport services and their control and encouraging investment in land transport sector in compliance with the objectives of the economical and social development.

Duties and responsibilities

1. Implementing the land general policy.

2. Meeting the demand for land transport services and provide them a good level and convenient cost (in the connection, it is understood that public transport is concernd).

3. Planning a land transport services network including and its facilities network and routes.

4. Drawing up and implementing the necessary plans for building and operating land transport facilities.

5. Determining the locations of the land transport facilities in coordination with competent authorities, and managing supervising their services.

6. Coordination with the competent authorities in connection with planning constructions and maintenance of roads in the kingdom, and provide its recommendations in the respect to achieve the beneficiaries public interest.

7. Drawing up and developing measures for land transport accidents in accordance with international standards and in coordination with the relevant authorities.

Jordan Food and Drug Administration

Summary of Role and Services: Ensuring food safety and quality, as well as effectiveness, quality and safety of the drug and related materials through the application of controlled systems based on the scientific and international standards. Strengthen cooperation with partners and increase citizen awareness of proper handling and use of food and drug.

Jordan Maritime Commission

Summary of Role and Services: Towards Safe, Secure and Organized Maritime Sector in Jordan combined with high Safety and Quality levels and open new investments opportunities in Maritime Sector

Achieving the highest standards for organizing, control and developing the maritime transport sector in Jordan including all transportation modes, services and human resources taking into account the protection of the marine environment and enhancing maritime safety and security.

Telecommunication Regulatory Commission (TRC)

Summary of Role and Services :TRC started to take responsibility for regulating the postal sector in the Kingdom and monitoring all postal service providers and their compliance with the law.

In accordance with the Telecommunications Law, TRC is tasked with “regulating the telecommunications and information technology services in the Kingdom in compliance with the stated policy to guarantee the provision of high-standard ICT services to end user at reasonable prices, and in such a manner as to ensure optimum performance in the ICT sector.”

As stipulated in the Telecommunications Law, TRC performs its duties independently of the Ministry of Telecommunications and Information Technology, but in compliance with the general policy of the government.

Ministry Of Education (MOE)

Summary of Role and Services

Vission : The Hashemite Kingdom of Jordan has the quality competitive human resource system to provide all people with life-long learning experiences relevant to their current and future needs in order to respond to and stimulate sustained economic development through an educated population and a skilled workforce

Ministry of Education MissionTo create and administer an education system based on “excellence,”  energized by its human resources, dedicated to high standards, social values, and a healthy spirit of competition, which contributes to the nation’s wealth in a global “Knowledge  Economy.

Ministry Of Health

Summary of Role and Services

A healthy community within a leading comprehensive health system ensuring equity, efficiency and high quality at the regional level.

Jordan Standards and Metrology Organization

Summary of Role and Services: Organization had been one of the directorates in the Ministry of Industry and Trade. The Law has defined the following principal objectives to be pursued by JSMO:  

1.Adoption of a national system for standardization and metrology based on accepted international practices.

2.Keeping pace with scientific and technical developments in the fields of standards, metrology, conformity assessment and laboratory accreditation.

3.Ensuring the health and safety of the Kingdom's citizenry and protection of the environment by making sure that goods, products and services are in compliance with the technical regulations adopted by the Organization for the purpose.

4.Ensuring the quality of local goods, products and services through the adoption of appropriate Jordanian Standards in order to enhance their competitiveness in the local and international markets and thus support the national economy.

 

For information on Jordan regulatory department contact details, please see the following link: 

4.1 Jordan Government Contact List

 

Jordan Customs Information

For information on Jordan Customs contact details, please see the following links: 

4.2 Jordan Humanitarian Agency Contact List

4.1 Jordan Government Contact List

Jordan Customs Website

Emergency Response:

[Note: This section contains information which is related and applicable to ‘crisis’ times. These instruments can be applied when an emergency is officially declared by the Government.  When this occurs, there is usually a streamlined process to import goods duty and tax free.]

In the following table, state which of the following agreements and conventions apply to the country and if there are any other existing ones

Exemption Regular Regime (Non-Emergency Response): 

[Note: This section should contain information on the usual duties & taxes exemption regime during non-emergency times, when there is no declared state of emergency and no streamlines process (e.g. regular importations/development/etc.).]

National Customs Legislation and Regime 

Exemption Certificate Application Procedure: 

1/ Original Shipping documents (invoice, Bill of lading or Airway bill, Certificate of origin,
Fumigation certificate in case of food, Lap test certificate and Packing list)
2/ A covering letter form the counter part ministry stating the reason for requesting all type of dues exemptions to be addressed to Ministry of Finance
3/ Authorized clearing agent to handle the process with the customs authorities

Exemption Certificate Document Requirements

NOTE:

UN Agencies should obtain all exemptions prior to the arrival of their consignment
In case of telecommunications, equipments have to be checked by the telecommunication department prior to installation or use y the Agency. Approval to import telecommunication is obtained from ministry of telecommunication
Import of Medicine during emergency to be coordinated and approved by ministry of Health

Customs Clearance

General Information

Clearance should be done through appointed agent with valid clearance license.
Upon presentation of all necessary documents such as Invoice, Packing List, Certificate of Origin, Exemption of Import Duties and Tax exemption, a clearance order will be issued and the consignment will be released to the clearance agent.

Customs Clearance Document Requirements

Transit Regime

• Goods of foreign origin may be transported according to transit status by crossing one border to exit across another. Such transit status shall end when producing copies of the declarations duly signed from the first customs house in the neighboring country or producing a certificate of arrival from the country of destination or by any other evidence accepted by the Department.

• Delay periods needed for transport according to transit status and the documents necessary for releasing and discharging the declarations shall be specified by directives issued by the Department.

Transit operations shall not be carried out except at authorized customs houses. The transit goods according to transit status shall not be subject to restriction or prohibition unless the Laws and regulations in effect provide otherwise.

• It shall not be permitted to store transit goods except in free zones. The Director, may for justified reasons and within the terms and guarantees which he determines, allow the storing of the transit goods in a public store for a period of ninety days. If the goods were not withdrawn after the expiry of this period and the Director did not agree to an extension, the Director may take the necessary measures to sell the goods in a public auction and the remaining sum , after deducting the due fees, duties and costs as well as the fines due by the Law and which should not exceed 10 % of the value of the goods , shall be deposited in trust account. The remaining sum, shall not be refunded if it was not claimed within three years from the date of the sale.

• It shall be permitted to release the transit goods for local consumption by a decision from the Director and after consulting the authority concerned.

Ordinary Transit:

Goods may be transported under ordinary transit status on the designated routes by all transportation means under the responsibility of the undertaking signatory.
Provisions of the customs declaration and examination prescribed in this Law shall apply to the goods maintained in the previous Article.
Goods transported under ordinary transit status shall be subject to all the terms set out by the Director concerning the sealing of packages and containers and means of transportation and the submission of guarantees and other obligations.

Private Transit:

• Transport of private transit goods shall be carried out through railway agencies and vehicles and aircraft transport companies licensed or by any other means by a decision from the Director. The responsibility of this shall be borne by these agencies and companies.

• The Director shall issue licenses for the agencies and corporations provided for in paragraph (A) of this Article. Those licenses shall include the guarantees which should be presented as well as all the other terms. The Director may suspend the license for a limited period or cancel it when a violation of the specified terms and regulations occurs or when the private transit is misused through committing acts of smuggling by the licensed transport means.

The routes and tracks through which the transportation of private transit goods may be carried out and the terms of this kind of transportation shall be determined by a decision from the Director subject to compliance with the agreements concluded with other countries.

Provisions of procedures relating to the customs declaration and inspection shall not apply to the goods transported under private transit. It shall be sufficient for such goods to present a brief manifest and carry out a general inspection unless the Department deems it necessary to carry out a detailed examination.

Provisions of private transit prescribed in this Law for the implementation of the agreements including regulations for transit shall be applicable unless prescribed otherwise in these agreements.

Transit by International Documents:

Companies and agencies licensed by the Director may carry out transportation under transit status by international documents after presenting the required guarantees. This transportation shall be carried out by international booklets and documents and on vehicles of certain specifications and conditions accepted by the Director.

Transport of Goods from One Customs House to Another:

Goods may be transported from one customs house to another, provided that such transportation shall be subject to the same provisions applied to transport according to transit status.

1. Packing List
2. Commercial Invoice
3. Production and Expiry Certificates
4. Health Certificate
5. None GEMO Certificate
6. Inspection Certificate
7. Customs Declaration clearly specifying the purpose of entry to country
8. Other docs depending on the nature of Cargo.

For information on Jordan Customs contact details, please see the following links: 

4.2 Jordan Humanitarian Agency Contact List

4.1 Jordan Government Contact List

Jordan Customs Website

For information on Jordan Customs additional information, please see the following document: 

Jordan Customs Additional Information

WFP Projects with the Government of Jordan

Jordan adminstrative dvisions

Note: The information provided in the attached documents, which has been taken from the old DLCA, does not match the structure of the new LCA and is therefore provided separately.

Key port information can also be found at: Maritime Database information on Jordan

Port Overview

The Port is located at the Aqapa town to promote, develope and growth of maritime shipping via the kingdom's national port of Aqaba through; mobilizing business skills and concepts in public and private sectors partnerships, providing high quality services, associating with the Government in creating an attractive business environment for ship owners /operators /charters and assisting members to work for the highest professional standards and to serve as:

1. Transshipment port center
2. Ideal location to handle trade linking between nations
3. Regular ferry services with the Egyptian sea port of Nueib’e
4. Deep waters with the most efficiency in the Middle East
5. Served by an airport, excellent roads and a freight railway to the north of the country

The Port Corporation (TPC) is a governmental body with an independent character responsible for establishing, developing, maintaining and operating port activities.

The Port consists of the following sectors:

1. Aqapa main Terminal :
2. Aqapa Containers Terminal
3. Industrial Terminal

In 2004 the management of the port is handed over to Aqapa Danish Management (ADMT). The objectives of this Danaish Management are:

1. Transfer Aqaba port to the global standards
2. Increase the port productivity
3. Drive Aqaba port to be an international hub

Port website: Port of Aqaba Website

Description and Contacts of Key Companies

For information on Jordan Port contact details, please see the following link: 

4.3 Jordan Port and Waterways Company Contact List

4.1 Jordan Government Contact List

Discharge Rates and Terminal Handling Charges

Berthing Specifications

NOTE: The information provided in the above table has been taken from the old DLCA and adjusted to suit the format of the new LCA.

Port Handling Equipment

Is the port equipment managed by the government or privately? n/a

The port is supported with all require equipment such as Cranes, mobile harbor cranes, rubber materials used as fendering. The Aqaba Port Corporation has its own fire brigade facility. This includes three fire-engines with water and foam, one rescue fire-engine with water, three ambulances and two tugboats with foam.

NOTE: The information provided in the above table has been taken from the old DLCA and adjusted to suit the format of the new LCA

Container Facilities

Aqaba Container Terminal is situated on the northern shores of the Gulf of Aqaba, in the southern end of Jordan. The terminal has adequate facilities to accommodate large vessels of up to 18 meters draft and a maximum length of 540 meters.
It comprises three berths of (540) meters length (15) meters draft, receives vessels up to (84,000) tons displacement
Equipped with 3 gantry cranes of (40-45) tons
(2) Mobile Harbour cranes
376 reefer points and all necessary storing yard (500,000 sq.m) and transfer equipment

Customs Guidance

For information on Jordan Ports customs guidance, please see the following links: 

1.3 Jordan Customs Information

Terminal Information

NOTE: The information provided in the above table has been taken from the old DLCA and adjusted to suit the format of the new LCA

Multipurpose Terminal

Industrial Terminal which has been constructed in 1986 as a 4-dolphin berth of 150-meters length
(24) meters draft. Receives oil tankers of up to  (406,000) tons displacement and used for handling exports and imports of oil and oil products.

Consists of:

(3) units fitted on the jetty for discharging crude oil, fuel oil and gas
(14) loading points for crude oil and (14) discharging for oil
Bromide loading unit

Oil Handling Terminal 

For information on Jordan Port contact details, please see the following link: 

4.3 Jordan Port and Waterways Company Contact List

4.1 Jordan Government Contact List

Jordan Port of Aqaba contacts

For information on Jordan Port of Aqaba, please see the following documents: 

Jordan Aqaba Port Presentation

Aqaba Port Charges

Jordan Ports Container Terminal Service Charges

Note: The information provided in the attached documents, which has been taken from the old DLCA, does not match the structure of the new LCA and is therefore provided separately.

Jordan Aviation 

Key airport information may also be found at: World Aero Data website information on Jordan

For information on Jordan airports contact details, please see the following link: 4.4 Jordan Airport Company Contact List

There are seven major airports in Jordan, three of them are civilian airports and the others are military airports:

Out of the 7 Airports, only 3 are civilians and the remaining airports are military zones (4). The Civil Aviation Regulatory commission (CARC) was established on 1st August 2007 to replace the Civil Aviation Authority (CAA) in accordance with article (68) of the civil aviation law number (41) of year 2007. According to this legislation the CARC has financial and administrative independence, and its key roles are:

• Regulating all affairs pertain to civil aviation including safety, security, economic and environment. 
• Carrying out all contractual obligations on behalf of the government with investors, operators in accordance with the civil aviation legislation. 
• Executing all the policy prepared by the Ministry of Transport and endorsed by the Council of ministers. 
• Representing the Kingdom in bilateral and international agreements, as well as, international bodies that pertain to civil aviation. Executing the government’s environment protection policy regarding noise and emissions, sky and land use in accordance with international laws, agreements, and protocols. 
• Executing the national program of aviation security prepared by the Ministry of Transport and endorsed by the Council of ministers.
• Developing the civil aviation technically and economically in accordance with safety and security standards and conduct research and studies in this regard. 
• Striving to improve the civil aviation services level and provide the qualified human resources and the required technical expertise. 
• Issuing the regulations and setting standards for air navigation in accordance with international laws and regulations. 
• Supervising and regulating the air transport sector in the Kingdom while protecting the consumer rights. Encourage private sector investment in the civil aviation sector in accordance with the market demand, by providing incentives and taking the necessary regulatory measures to protect their investments. 
• Supervising the performance of the operators and their activities and their adherence to laws, rules and regulations established in the civil aviation sector. 
• Encouraging positive competition among investors and preventing any monopoly of the market. 

Civil Airports in Jordan

Queen Alia airport - Amman  

The Jordanian government has signed a US$ 700 million agreement with the AIG (Airport International Group) to rehabilitate, operate and expand the existing Queen Alia International Airport, QAIA, in what is described as Jordan’s largest ever BOT agreement.

The AIG consortium consists of the Edgo Group, Joannou & Paraskevaides (Overseas) Limited, Noor Financial Investment Company, J&P-Avax, Abu Dhabi Investment Company, and Aeroports de Paris Management, who won the tender launched by the Government of Jordan in April 2007 and signed the Rehabilitation, Expansion and Operation Agreement on May 19, 2007. The new facility is covering an area of over 85000 sq meters. Under the 25 year old concession agreement, AIG will be responsible for all aspects of the operation of the airport, transforming it into a world class airport that adheres to international standards.

From his part, Chairman of AIG, Salem Al Ameri said “An early transitional period has been planned, starting with the implementation of visible improvements with quicker passenger flows, upgrades to the quality of the current facilities and the development of new services or enhancement of existing ones.”  The number of passengers travelling through Queen Alia International Airport increased by 9 per cent during 2014 compared to the same period in 2013, according Queen Alia International Airport website. 73,125 aircraft movements in 2014 with 7,089,008 passengers and more than 40 airlines (passenger, charter and cargo). The estimated investment of USD 750 million in the construction of the new terminal (2013). Currently expansion with estimated cost of USD 100 million. (http://www.amman-airport.com)

Marka Airport – Amman

The airport was founded in 1950 by the British as a joint military civilian airport. In 2009, Jordan Airports Company officially assumed managerial and operational responsibility for Amman Civil Airport. It mainly serves now as a regional airport servicing domestic and nearby international routes, as well as charter and private VIP flights. In coordination with international specialized consultants, the company has prepared a comprehensive master plan for Amman Civil Airport, which includes several capital projects. The company began the implementation of the first phase of the master plan to develop the facilities at the Airport; in 2012 the VIP Lounge was renovated and operated in a new spirit and a new level of services to position it as one of the most exceptional VIP Terminals in the region. In 2013 the new airport entrance project was delivered and in October 2013 the works started to rehabilitate the arrivals terminal and expand the duty-free shops at the airport, in addition to other several infrastructure and air side projects. The airport is the home to airlines such as Royal Wings, Jordan Aviation and Arab Wings, and is operational 24 hours a day.

King Hussein Int'l Airport – Aqaba

Aqaba Airport (also known as King Hussein Int'l Airport) is an airport located in the vicinity of Industrial City, northern suburb of Aqaba in Jordan. The location of Aqaba is unusual, for within a 15 miles (24 km) radius there are three other countries, Egypt, Saudi Arabia and Israel. The airport has a single runway equipped with a category 1 instrument landing system (ILS). Thanks to its normally excellent weather conditions, the airport is rarely closed, though strong southerly winds bring sandstorms across the Red Sea from Egypt.

The airport has a single 28,000 sq. ft. (2,600 m2) terminal building with just one departure gate and one baggage carousel, though the building is being extended. The facilities can cope when there is one aircraft to be handled, but on some occasions when there are three aircraft being turned around simultaneously things can become somewhat crowded. The capacity of the Terminal at present is 1.5 million passengers a year. There are also separate buildings for General Aviation and a Royal Pavilion – King Abdullah II owns a palace along the shoreline and regularly visits. The Royal Jordanian Air Academy are regular visitors on land-away cross country training exercises. Annual passenger figures have risen from around 20,000 per year in the early days to over 90,000 in the year 2000. There are currently around 3,000 aircraft movements a year. A significant proportion of these are training flights, including those of the Royal Jordanian Air Force.

The largest operator at Aqaba is Royal Jordanian. It operates about 10 flights a week to Amman, though extras are frequently scheduled, sometimes to coincide with passenger changeover on cruise ships. The airline operates Embraer E175 Regional Jets that undertake the journey in 45 minutes. These jets have replaced the Bombardier Dash 8 Q400 aircraft used by the Royal Wings subsidiary and have a total of 72 seats, 10 of which are business class. The airline also undertakes about six charter flights to Europe, with European charter airlines adding a further dozen. German carriers are particularly well represented. Aqaba is an airport that can handle the largest

Jordan Aviation

Jordan Aviation was founded in 2000 and its operations were initiated in October 2000. It is the first privately owned charter airline. It is registered as one of the official carriers of the United Nations Peacekeeping forces worldwide. Based in Amman, Jordan Aviation is an air carrier that operates scheduled regional flights, particularly, in the Middle East, Europe, and North Africa. It also provides wet lease services to major airlines seeking additional capacity. Its main bases are Marka Airport, Amman and Aqaba Airport.  Holiday charter flights are also operated from its bases in Amman. Scheduled services commencing in June 2006 were operated for a period of time from Aqaba to the Arabian Gulf region and North Africa. Jordan Aviation: approx. 700 staff members. The overall national capacity is around 9 million travellers per year.

Local Airlines in Jordan

Royal Jordanian Airlines--known until 1987 as Alia--was the national carrier. Wholly owned by the government and operating since 1946, Royal Jordanian by 1988 had become one of the major Middle Eastern air carriers.

Jordan had two other minor airlines: Arab Air Cargo and Arab Wings. Arab Air Cargo was owned in equal shares by Royal Jordanian and Iraqi Airways. Arab Wings, a passenger charter service, was owned by Royal Jordanian (88 percent) and the Sultanate of Oman (12 percent). The latter company also included a flying ambulance service. There were nineteen usable airfields in Jordan in 1988, of which fourteen had permanent surface runways. Of these, two near Amman were major airfields: the Queen Alia International Airport, opened in 1983 and located at Al Jizah, thirty kilometers south of Amman, and the old international airport at Marka, King Abdullah Airport, used primarily by the Royal Jordanian Air Force.

Jordan Road Network

For information on Jordan Road Network contact details, please see the following link: 

4.1 Jordan Government Contact List

Distance Matrix

Being that Jordan is a transit country for goods and services to the Palestinian territories and Iraq, Jordan maintains a well-developed transportation infrastructure. Jordan ranked as having the 35th best infrastructure in the world, one of the highest rankings in the developing world, according to the World Economic Forum's Index of Economic Competitiveness. It even beat several developed countries like Israel, Italy, Ireland, Greece and it was only two places behind the United Kingdom. 

 

Time travel Matrix

 

Road Security

Security: Good

Radar Surveillance - 24/7

Traffic Police Patrol - 24/7

Civil Defense Units- 23/7

Weighbridges and Axle Load Limits

On all roads the maximum load is 30 MT.

Road Class and Surface Conditions

Jordan has a well-developed road infrastructure with 7,999  kilometers of paved highways. The road system is centralized around Amman, which connects the capital to major cities and surrounding countries. 

Classification: European standards

Inventory: two way roads, with three lanes each. Paved, and maintained one timely bases

Distance from Amman to Aqaba, Iraqi borders and Syrian borders.

The Above mentioned roads are all in a good condition.

Land transport:

The goods imported by land should be driven from the border to the nearest customs house. The transporter should adhere to the appointed routes leading directly to this customs house. The transporter of the goods shall be forbidden from overpassing the customs center without a license or depositing the goods in other buildings and places before driving them into this house. The transporter of the goods and the escorters thereof shall present upon their arrival at the customs house a bill of lading or a document which substitutes the cargo manifest signed by the driver of the transport means and the representative of the transport company if there is such a company and prepared in accordance with terms prescribed in Article 43 of this Law, and added to it the value of the commodity. When necessary, the Director may decide on some exceptions from this rule. The bill of lading or the document shall be accompanied by documents confirming its contents in accordance with the terms determined by the Director.

Jordan – Syrian borders:

1. The Daraa Border Crossing ‎ is an international border crossing between Syria and Jordan. It is located between the cities of Daraa in Syria and Ar Ramtha in Jordan. It is situated along the Damascus-Amman section of the Hejaz Railway.

1. The Nasib Border Crossing is an international border crossing between Syria and Jordan. It is one of the busiest border crossings in Syria and is situated on the Damascus-Amman international highway. It is the main crossing for Syrian exports to Jordan and the GCC countries.

Jordan – Iraqi borders:

Karameh Border Crossing is the only border crossing between Jordan and Iraq. On the Iraqi side it is called the Turaibil Border Compound .The crossing served about 800,000 passengers in the year 2010 according to Al-Arab Al-Yawm newspaper. It connects the Jordanian town of Ruwaished to the Iraqi town of Turaibil. The border crossing is about 320 km (199 miles) from Jordan's capital Amman and 575 km (357 miles) from the Iraqi capital Baghdad. On 22 June 2014, the Islamic State of Iraq and Levant assaulted the border crossing and clashed with the Iraqi Army in an attempt to capture the crossing.

Due to the current security situation in both Iraqi and Syria borders are irregularly open, therefore cross border operations is a big challenge in terms of sending food assistance.

Being that Jordan is a transit country for goods and services to the Palestinian territories and Iraq, Jordan maintains a well-developed

transportation infrastructure. Jordan ranked as having the 35th best infrastructure in the world, one of the highest rankings in the developing

world, according to the World Economic Forum's Index of Economic Competitiveness. It even beat several developed countries like Israel, Italy,

Ireland, Greece and it was only two places behind the United Kingdom. 

For information on Jordan Road Network additional information, please see the following document: 

Jordan Road Network Additional Information

Note: The information provided in the attached documents, which has been taken from the old DLCA, does not match the structure of the new LCA and is therefore provided separately.

Jordan Railway Assessment

 

 Jordan Rail Ways

Jordan Waterways Assessment

The Government Warehouses are the best ones in the country, well built, well-ventilated and easy access with strong security presence

Currently WFP Jordan is renting three warehouses with total capacity of 5000 MT. In addition, there are excellent storage facilities at Aqaba port and at the Logistics Village, agility, Trust for Logistics services in Aqaba which is used as a bonded area too.

For information on Jordan storage contact details, please see the following links: 

4.1 Jordan Government Contact List

4.2 Jordan Humanitarian Agency Contact List

Commercial Storage

Many private companies provide safe and secure stores for all storage needs including refrigerated warehouses. Most of them are concrete stores and some are steel stores with strong foundations. Private storage facilities are mainly around Amman and Aqaba cities with few on other main cities. All private sectors storage facilities provide 24 hours/days access.

Storage Used by Humanitarian Organizations

Public Sector Storage

Government is the main owner of the Silo and the warehouses compound used for various storage operations. The Silo is used mainly for the Wheat and other types of serials, while the stores inside the compound are used for storing different types of commodities. Currently WFP is renting 3 warehouses at Joran Silos Juwaidah compound in Amman for storing commodities.

There are a bonded warehouses at the bonded areas in some governorates including Amman and Aqaba.

Cold Chain

Jordan Milling Assessment

Milling Company: The Modern Floor Mills (Al-Gazal)

The Modern Flour Mills and Macaroni Factories Co. is a diversified cereal processor based in Amman, Jordan. In business since 1949, the company currently operates a Wheat Flour Mill, a Pasta Production Plant, a Snack Foods & Breakfast Cereals Plant and a Bakery Ingredients Product on and Distribution Business. Products are marketed under the Al Ghazal Brand Name (leading retail and wholesale wheat flour brand), Samar (snack food and breakfast cereals) as well as private label contracting.

The company operates its own distribution fleet with a nationwide reach, and is also very active in the business-to-business and export markets.

Milling Company: Southern Amman Mills

The Gulf Company For Industrial Development - Southern Amman Mills- was founded in 1997 in Amman .It's a Jordanian company specialized in wheat smashing and flour production with all kinds with a capacity reaches to 200 mt per day .
In 2000 the capacity was increased to 300 mt per day to match the increasing demand. Because of good quality and our commitment to exact delivery dates, which led to the slight demand's increase , the company developed the project through  establishing anew  factory in 2009 using the most sophisticated technology which is now used all over the world in smashing grains  by contracting with the most developed companies " the Swiss company - Buhler "  to get the productive capacity to 650 mt per day in order to serve professionally the local markets in addition to the Arabic and international markets like: Iraq, Egypt, Lebanon  and all the Middle East countries.

 

 

Milling Company: Crown Flour Mills

Crown Flour Mills, more commonly known as CFM, initiated its operations in 1952 as a modest mill capable of milling 40 tons of wheat per day. The original machines were all branded "Robinson", the British top-of-the-line equipment at that time. Only a few changes occurred between then and the early 1990s. In 1991, after 25 years of government wheat import controls, flour subsidies, and direct bread controls, the Lebanese Government liberalized the imports of wheat and allowed the private mills to operate freely on the Lebanese Market. Since that point, Lebanon's Milling Industry went through a major restructuring and reinvestment period, and witnessed an increase of the number of mills operating in Lebanon, which reached today a total of thirteen. It was at that time that started the great march of Crown Flour Mills into Modernization, Automation, Quality Control, Sanitation, ISO and HACCP Certifications and into many other fields that contributed to the current standing of CFM.

 Since 1992 CFM has invested carefully and judiciously more than US$ 20 million in new machinery, building extension, a new silos storage for wheat storage and continuous employee training. The mill incorporates the latest in Employee Safety Concepts, Automation and Process Control. CFM has selected the best milling equipment from GBS Group spa, a first class Italian machinery producer. In order to ensure that CFM is continuously maintaining its excellent product quality and service, state-of-the-art technologies, based on a well balanced scheme combining creativity and innovation, were the backbone of the mill-reengineering project. All this makes CFM one of the most modern and competitive mills in the Middle East.

Milling Company: Jordan Silos and Supply General Company

The Jordan Silos and Supply General Company was founded in 2000 in Amman. It's a Jordanian company specialized in wheat smashing and flour production with a storage capacity amounting to 890,000 mt in all four locations inside Jordan and a Milling Capacity reaches to 400 hundred mt per day. 

The Milling activities are divided into 4 locations in Jordan (Jwidah area, North Area, Rusyifa Area and, Aqaba Area) 
 

Fuel Overview

The country is not an oil nor gas producer. Fuel is imported, mainly from the Gulf countries and Iraq, by the Jordanian Petroleum Refinery Company (JPRC) and distributed to the market. The JPRC is a is semi-governmental entity, and all fuel prices are controlled by the government. Recently the government has signed agreements with two private distributors to import fuel, but in limited quantities and the JPRC remains the main source of imported fuel. 

The distribution activity represents the link between the production and the refining processes internally, and between all JPRC agents, private distributors throughout the Kingdom, by providing them with all their needs of petroleum products and gas. 

Sale of Petroleum Products  

The sale of any petroleum product goes through a process starting by taking in the order and passing it on to the loading and transport departments and ensuring its delivery under any circumstances, in addition to preparing and issuing monthly bills to customers and following up bills settlements.  

The company owns ten fuel and service stations, located in the following areas: Um al Heeran, Al Misdar, Marka, Karak, a station located in the refinery site in Zarqa, AL Ameriyah and there are stations under construction in Irbid, Ma'an and, at Al Azraq.  

Sale of LPG Cylinders (Liquefied Petroleum Gas). 

The company provides gas distributors with LPG cylinders and monitors the sales operations to ensure that handling and delivery of cylinders to the consumers is being done in compliance with safety standards and regulations.  

The Gas Section in the distribution department is also responsible for effecting market studies and research about the local market needs of cylinders and preparing regular sales reports about all LPG distributors operations.  

Distributors can fill their cylinders in three LPG stations owned by JPRC and located in: Amman, Irbid and, at Zarqa with a total filling capacity of (100) thousand cylinder every (8) hours reaching (300) thousand cylinders in peak and emergency situations.  

Airport Refuelling Stations  

The company’s refuelling stations provides airlines with two kinds of Jet Fuel in all Jordanian Civil Airports: QAIA, King Hussein International Airport in Aqaba and Marka Civil Aviation Airport.  

• JETA-1 fuel, produced in the refinery site at Zarqa and available in all three Civil Airports where more than (19) thousand planes are being refuelled each year with this fuel.  
• AVGAS 100LL, imported and only available in Marka Civil Airport where annually more than (10) thousand planes are being refuelled in addition to providing King Hussein Military Air Base with this type of fuel.  

Jet Fuel handling operation, in all its stages and up till the refuelling phase, is conducted under the following conditions:  

• Compliance of the fuel with the International Standards such as ASTM & DEFSTAN.  
• Fuel has to be clean and dry.  
• Applying maximum security and safety measures during refuelling operations.  

All refuelling stations are subject to periodic inspection by International Organizations and Associations and from airlines representatives. 

Lube Oils  

Lube Oils produced by JPRC are being sold locally and regionally, based on the company’s marketing plans aiming at securing the biggest possible share of these markets supported by advertising campaigns and promotional material as well as organizing seminars and conferences attended by the major agents to keep them abreast of the latest developments in the lube oils production in the company.  

JPRC attempts to comply with International Standards in producing its lube oils and always strives to produce new oils compatible with the latest automotive technology and according to the market needs.  

Repair & Maintenance of Fuel Stations  

This section is responsible for supervising the creation of the company's new stations in coordination with the specialized authorities, until mounting the dispensing pumps and ensuring their functionality. The post station creation phase is also part of the section's duties as it keeps track and carries maintenance checks on all installed pumps to guarantee their compliance with the public safety requirements.  

Aqaba Depots  

These depots receive and store the petroleum products imported by sea or road transport until they are transported and unloaded in the refinery tanks or distributed according to the demand of fuel stations and other different companies in the Southern region of the Kingdom. In addition to that, the Aqaba offices, checks on all mounted dispensing pumps ensuring that the quality and quantities of sold products are in compliance with the set standards.  

Information may also be found at: My Travel Cost Website information on Jordan

For further information on Jordan fuel contact details, please see the following link: 4.1 Jordan Government Contact List

Fuel Pricing

Fuel prices are based on international and revised on monthly bases. No shortage as the sourced of supplies are around the country (Iraq, Saudi Arabia and other Gulf countries). 

Local supply (domestic refinery production and imports combined) meets the needs of the country, especially for aviation and ground fuels 

Fuel prices in Jordan are set by the government and reviewed on a monthly basis to reflect international gas prices on the local prices. In November 2012 the Cabinet made the decision to remove subsidy on oil derivatives which resulted in a price hike of several fuel products. 

Seasonal Variations 

Fuel Transportation

Internal transportation of fuel products carried out from the Petroleum Depots by tankers to the fuel stations. Transportation infrastructure and fleet is sufficient to handle current domestic needs as well as increased demand from the humanitarian community. 

Standards, Quality and Testing

To insure compliance with International and Jordanian standards, and in its efforts to protect the consumer, JPRC runs tests on petroleum products samples, taken from service stations, in the company s modern laboratories.  

The company’s laboratories also assess water quality through testing water samples taken from different sources, as well as running specialized environmental assessments and operational studies and research.  

In a step towards becoming nationally accredited, the company has signed an agreement with "The Royal Scientific Association" to improve the laboratory s technical performance to comply with (ISO 7025), and to increase its employee s competence. 

Private Sector Fuel companies for fuel distribution in Jordan. 

Gulf Agency Company (GAC)/ AMMAN Jaber Complex. 

Activities are limited in transporting raw/ crude fuel from Aqaba to JO Petrol Co. 

Tel: 00 962 06 5808000 Fax: 00 962 06 5820022 Email: Jordan@gac.com 

 

Manaseer Group for Oil and Gas / site: http://www.manaseergroup.com 

Established in 2003 under the name Jordan Modern Oil and Gas Co. and is one of the first domestic companies that operates group of modern fuel stations in all governorates in Jordan and meeting the global standards in technology and environmental health and safety. The company uses up to date payment systems, along with using the credit and prepaid cards.

Tel: 00 962 06 5650902

Fax: 00 962 06 5733709

Email. Info@mgc-tech.com 

Jordan Oil Shale Company 

The Jordan Oil Shale Company (JOSCO) is a wholly owned subsidiary of Royal Dutch Shell plc, registered in the Kingdom to search for and evaluate the commercial potential of deeper layers of Jordanian oil shale. 

The agreement signed in 2009 between the Government and JOSCO, is aligned with Jordan’s energy master plan that includes developing the country’s indigenous oil shale resources. JOSCO is aware of the global energy challenge and through oil shale development, JOSCO is working to be an integral part in facing the growing demand of the world's energy needs. 

Tel.: 00 962 06 5806333 Fax.: 00 962 06 5806444 Email: www.josco.jo 

Website: https://www.shell.com/about-us/contact-us/contact-jordan.html

 

Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.

Please note: WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.

Jordan Additional Service Providers: Vehicle Rental, Taxi Companies, Freight Forwarding Agents, Handling Equipment, Power Generation and ISPs

For information on Jordan additional service providers contact details, please see the following links: 

4.5 Jordan Additional Service Provision Contact List

Jordan NFI Local Suppliers Contacts

Vehicle Rental

Rental vehicles company are available and their office representation are at the airport Arrival Terminal.

Taxi Companies 

Taxi meters are available in Amman

Electricity and Power 

Electricity in Jordan is 230 Volts, alternating at 50 cycles per second. If you travel to Jordan with a device that does not accept 230 Volts at 50 Hertz, you will need a voltage converter. There are three main types of voltage converter. Resistor-network converters will usually be advertised as supporting something like 50-1600 Watts. They are light-weight and support high-wattage electrical appliances like hair dryers and irons. However, they can only be used for short periods of time and are not ideal for digital devices. Transformers will have a much lower maximum Watt rating, usually 50 or 100. Transformers can often be used continuously and provide better electricity for low wattage appliances like battery chargers, radios, laptop computers, cameras, mp3 players and camcorders. However, they are heavy because they contain large iron rods and lots of copper wire. Some companies sell combination converters that include both a resistor network and a transformer in the same package. This kind of converter will usually come with a switch that switches between the two modes. If you absolutely need both types of converter, then this is the type to buy

NOTE: The information provided in the above table was taken from the old DLCA and adjusted to suit the format of the new LCA

Internet Service Providers (ISPs)

For information on Jordan additional service providers contact details, please see the following links: 

4.5 Jordan Additional Service Provision Contact List

Jordan NFI Local Suppliers Contacts

Jordan Telecommunications 

For information on Jordan telecommunications contact details, please see the following link: 

4.1 Jordan Government Contact List

Telecommunication Regulation

Existing Humanitarian Telecoms Systems

No common room services.

Most of the UN agencies have Vsat

Normal land lines with international dialing facility. Mobile services is also available (three companies with good coverage)

For information on Jordan telecommunications contact details, please see the following link: 

4.1 Jordan Government Contact List

Jordan Food Suppliers, Accommodation and Other Markets

The market is very rich with all kind of commodities with a very good standards. Quality control Department doesn't permit low quality to enter the country. The country is also considered as a transit free zone to other country in Africa and some Arab countries too.

For information on Jordan food suppliers, accommodation and other market contact details, please see the following links: 

4.5 Jordan Additional Service Provision Contact List

Jordan NFI Local Suppliers Contacts

Main Food Suppliers

All food supplies are imported under very tied quality regulations. Different varieties. some of the vegetables are from local farms but seasonal. Malls and Supermarkets are all over the country. Bread is the only commodity subsidized by the government

Accommodation

100 Hotels exist in Amman  Hotels with different grades form 2 stars to 5 stars in the main cities and the country sites. All hotels are equipped with Internet connectivity. TV/Satellite,swimming pools and very tide security system. On line reservation facilities including Airport pick up id also available.

For details of Jordan hotel rating, please see the following document: 

Jordan Hotel Ratings 

For information on Jordan food suppliers, accommodation and other market contact details, please see the following links: 

4.5 Jordan Additional Service Provision Contact List

Jordan NFI Local Suppliers Contacts

Jordan Government Contact List