Stock Keeping Unit (SKU)
A unique code or nomenclature that designates a single line item of a larger consignment. SKUs may be tied to a specific production run or expiration date, and may denote only a product of specific characteristics. A single storage facility with multiple SKUs will require very different handling procedures than a storage facility with few SKUs.
The lowest unit at which stored cargo items may be counted at. An inventory unit may be an individual item (example: blanket), storage container (example: bottle of pills) or kit.
The lowest unit at which a stored cargo item is handled. In the context of a warehouse, the handling unit may be a carton that contains many inventory units. A handling unit may be a single unit, or an entire pallet.
Material Handling Equipment (MHE)
MHE is any form of mechanical equipment used to facilitate the loading and offloading of cargo, or the movement of cargo around an open space such as a port or a warehouse. MHE includes forklifts, cranes, pallet jacks, and more.
The order generated by a requestor and communicated to a warehouse indicating the quantity and type of SKUs to be pulled from inventory and shipped.
First In / First Out (FIFO)
An inventory and asset management system in which the oldest received inventory items on hand are the first removed from inventory.
Non-Food Item (NFI)
Any stored item that is not food in nature. In the humanitarian context, NFI items usually refer to durable, non-perishable items such as household and shelter materials. NFI management in humanitarian settings usually does not require advanced storage solutions, unlike storage of medicines or medical consumables which may require temperature controls.
‘A warehouse is a planned space for the storage and handling of goods and material.’ (Fritz Institute)
The overall warehousing needs of a humanitarian organization are generally specific to the needs of individual response activities and the overall objectives of the organization itself. Organizations that deal with large volumes of non-perishable goods may need to have multiple warehouses in multiple locations, while organizations that focus on targeted specialty interventions – such as psychosocial programming – may have very limited need for a detailed warehousing strategy and may choose to procure and deliver directly from vendors as required by the project. Beyond just anticipated volumes of goods, specialty storage needs will also dictate a warehousing strategy; managing medical commodities requires far more detailed stock management and possibly specialized storage conditions, while durable non-food items (NFIs) may hardly need anything more than basic protection from the elements.
In general, humanitarian aid agencies follow a model for delivering goods to affected beneficiary populations similar to commercial distribution networks, comprised of international and local warehouse facilities that serve as consolidation points, feeder facilities and last mile distribution points.
Example: Overview of a general humanitarian supply chain and warehousing needs.
Many international humanitarian response organizations have adopted a strategy of pre-positioning relief supplies in large warehouses not located in the countries of response operation, usually located in one or more strategic regional locations. The development of regional warehouses as lead to a general reduction in time required to respond to rapid-onset emergencies, as well as promotes a more reliable and consistent supply of physical relief items for countries of operation located around the region served by the warehouse.
An international or regional warehouse serves as consolidation point for items as they are received from vendors, donors or partners, enabling humanitarian response organizations to inspect, kit, segregate, repackage, or otherwise prepare cargo for further onward movement. In doing so, regional and international warehouses function as both pre-positioning facilities – holding cargo in case of a rapid unforeseen emergency – and as a feeder facilities – warehouses that slowly resupply warehouses further down the supply chain.
Though many agencies have adopted the regional facility strategy, regional warehouses should not be considered an automatic or default solution. Maintaining a large warehouse - especially one in a remote location not necessarily in the same country as an agencies headquarters – can be quite expensive, and requires additional staffing and time to ensure basic standards are met and the facility properly functions. If an agency is not prepared to commit to paying for multiple years of storage in a remote location, or cannot support the technical oversight or man-hours associated with the proper running of a facility, the agency may choose to completely outsource its regional warehouse management, or forego a regional response warehouse altogether.
Positioning a Regional Warehouse
When deciding on the location of a regional warehouse, the following points should be considered:
Any of the above mentioned points can have adverse effects on the ability of a regional warehouse to perform its core functions.
Operations of a Regional / International Warehouse
Regional/international warehouses can be purpose built or purpose designed facilities operated by permanent staff that has been trained in all the areas necessary to run an efficient facility, or stock can be held utilising some version of a third-party logistics provider (3PL) staff and facilities. Ideally, any regional or international warehouse would use computer-based inventory management tools, with software to help in the planning and management of the warehouse. The operating environment of a primary regional or international warehouse used for pre-positioning should typically be relatively stable, and overall attention focused on the efficient and cost-effective warehouse operation. Numerous organizations have centralized pre-positioning facilities strategically located globally. Some of these offer extended services to other humanitarian organizations on a cost-plus operating charges basis, such as the United Nations Humanitarian Response Depot (UNHRD) Network.
The need and number of warehouses required in an area of response depends on volume and type of activities undertaken and locations of operation. Many response organizations prefer to keep at least one central warehouse in a country or area of response.
A central warehouse in the area of response is typically in either the capital city of the country of response, or in a major commercial hub within the country of response with sufficient infrastructure. The ultimate location of the central warehouse can be anywhere, insofar as it meets the needs of the organization and the response objectives. In large areas of response, or in large activities, organizations may want a large warehouse in more than one location. The general position of a large central warehouse usually includes its relative proximity to sea and airports, manufacturing facilities, highly skilled or specialized labour or services, and readily available in-country transport services. Central warehouses can be directly managed by the agency, including staffing, rent and security, however in contexts with sufficient commercial activities, a central warehouse may be contracted out to a third-party provider.
The central warehouse serves as the primary reception point for goods flowing into a country, as well as a consolidation point for goods purchased locally. The size of a central warehouse depends on the anticipated volumes of goods themselves, the expected throughput of cargo, and the ancillary activities such as kitting that may occur on site. The overall purpose of a centralized warehouse strategy would be to provide sufficient and controlled flow of relief items to more remote or harder to access locations, keeping enough on hand to meet demand at all times. Some organizations may wish to forego a central warehouse strategy all together in lieu of arranging direct deliveries from vendors or international ports of entry to field warehouses or beneficiary distribution sites.
Field level warehouses are another strategy many response organizations have adopted. A field level warehouse is usually towards the end of the supply chain, near the last point of distribution to the beneficiary. Field warehouses can come in a variety of formats, ranging from tents and mobile soft sided structures to small hard sided structures. Some field warehouses might be just as large as a central facility depending on need; what defines a field facility is its proximity to programmatic activities and its role as the last stop en route to beneficiaries.
Field level warehouses usually do not have same level of built up infrastructure as central or international warehouses. Storage conditions at the field level are usually limited at best, and significant improvement might be required for specialty storage such as temperature-controlled requirements. Security in field level warehouses is also a primary concern, and additional infrastructure such as built up fences and additional guard services may be required. Cargo will likely be moved and stacked by hand with limited storage equipment such as shelving available.
The warehouse work force may be casual labour that has never worked in a warehouse before, while and the inventory system is more likely to be paper based. Often, the situation while setting up a field level warehouse initially chaotic, sometimes dangerous and coupled with a humanitarian need which may be very urgent. The management style must therefore be practical and action oriented with a focus on making the humanitarian goods available as quickly and efficiently as possible, while remaining accountable at the same time.
When approaching warehousing, either at an international or response level, there are a variety of options available. Some options – such as government partnerships or temporary structures – make sense for short term or emergency contexts, while larger more sophisticated warehouse solutions might require long term investment and substantial resources over time. Below some of the solutions available to humanitarian agencies.
Self-Owned / Self-Managed Storage – Many humanitarian agencies with long term strategies and well-defined response plans choose to run their own warehouse facilities on a permanent basis. Self-managed solutions include owning an entire warehouse structure and the ground surrounding it, owning a warehouse structure but leasing the grounds upon which it’s built, or renting or leasing an entire warehouse/storage facility and the grounds surrounding it.
Self-managed warehouses can bring total control to an aid agency, but come with their own challenges:
Due to the nature of most humanitarian contexts, agencies tend to own or operate their own facilities in the affected countries. As such, humanitarian agencies focus on and develop strategies largely for country and field level warehouses, sometimes with an emphasis on the lowest operating parameters. Agencies may choose to self-own or self-manage larger regional or international warehouses too, however this comes with increased complexity and operational knowledge.
Commercial – Commercial rented or leased warehousing space can be a very attractive option for many agencies, either for rapid short-term solutions or for remotely managed facilities. Renting commercial space brings several advantages:
Storage with a commercial third-party provider can vary based on contract type; humanitarian agencies may wish to rent an entire warehouse facility for themselves, or they may wish to only pay for the physical space inside a warehouse that they use. The nature of billing for commercial warehouses varies between contracts as well, but the following rates are common:
Buying into a warehouse arrangement – especially one managed by a large international company is a good way of increasing covered storage space quickly, and is useful for storage sites in regional or international settings where permanent employees of the respective aid agencies are not based. Commercial warehouse solutions tend to only be useful in more developed contexts, or areas not prone to civil unrest. Commercial warehouse providers are also not humanitarians by nature, and may engage in activities that humanitarian organizations disagree with, such as support to military activities. Each of these factors will need to be considered by agencies entering a commercial option.
Government or State Facilities – Government or state-run facilities include any storage situation in which a state or acting agent on behalf of as state manages part or all of a storage facility. Storage in customs facilities at ports, harbours, airports, and cross border transit depots will be government managed or run, and humanitarian cargo passing through such storage facilities is quite common. Some humanitarian organizations may choose to partner with local and national governments in non-customs or security settings, utilizing government storage and/or augmenting government capacity through equipment and training. When partnering with governments, agencies must balance the anticipated capacities of the government in question as well as the need for impartiality and neutrality. Such decisions are entirely up to the mandates and tolerance thresholds of the individual agencies who may choose to do so.
Partner/Common Storage Facilities – Some humanitarian agencies may wish to participate in communal or partner managed common storage options, such as those offered by Logistics Cluster partners in field settings or the United Nations Humanitarian Response Depot Network in key and strategic regional locations. Humanitarian agencies may also wish to enter into storage agreements between each other, however this typically requires individual agencies reaching contractual terms on risks and liabilities of each. Partner storage agreements might be extremely useful in the early days of an emergency, when warehouse space is limited or agencies may only have a limited presence of days or weeks at a time.
Types of warehouse space:
Within the different storage arrangements available to partners, there are different functions that each of these facilities may provide. Some of these functions might include:
There are many things to consider while selecting a location and/or a structure in which to establish a warehouse/storage facility.
When planning a new warehouse space, organizations should consider what the anticipated cargo needs will be. Cargo needs will at least include the maximum anticipated volume at any given time, however they should also factor for special handling requirements or special activities, such as kitting. Understanding the full scope of the warehouse may require consultations between program and logistics personnel, and a mapping of programmatic activities over the coming period of time. Even a relatively small volume of cargo may require a large area in which to operate.
When anticipating the cargo and relief item storage needs, some of the following items should be considered:
The individual volume needs of different organizations can vary. A generic list of volumes per common relief item can be found in the below table:
Estimated Volume (Cubic Meters)
Blankets (Bale of 20)
Body Soap (Carton of 50)
Buckets (Nested Stack of 50)
Cement (50 kg bag)
Keep Cool Box
0.025 - 0.075
Laundry Soap (Carton of 50)
0.002 - 0.004
Oral Rehydration Salts (ORS) (Carton of 500 Sachet)
Ready to Use Therapeutic Feeding (RUFTF) (Carton of 150 Sachet)
Sack of Grain (50 kg sack)
Tarpaulin (4 x 6 meter sheet)
Tin of Vegetable Oil
Zinc Sheeting (Piece)
Actual items obtained from local or international sources may vary in volumes. Understanding the specific storage needs might involve obtaining the volumetric measurements and all special handling needs of all related relief items from either a supplier or a central distribution warehouse.
Irregular and Special Storage:
As agencies attempt to plan out space need in storage locations, they may encounter bulky or irregular items. In addition to planning generic outside dimensions, space planners should also estimate the fully required volume to adequately store an item, not just the outside dimensions.
Irregular Shapes - Some irregular items, such as mechanical or farm equipment may have complex physical attributes that make space planning hard. When looking at highly irregular shapes, planners should consider the outside measurement of only the longest, widest and tallest parts of the item, as those are the parts that will come in contact with other stored items in a warehouse. To do this, planers should imagine an invisible box that is barely large enough to fit the irregular item, and use the “edges” of the “box” to calculate the total required space. In this way, the overall space requirement may actually be larger than they first appear.
Nested Cargo – Some cargo items can be neatly “nested,” meaning that they can rest inside of or occupy space inside of each other. Buckets – a common humanitarian item – can fit inside one another, taking up considerably less space when stored appropriately. When planning space, organizations should account for nested storage by measuring the outer dimensions of the items while stacked/nested, and not the outer dimensions of the individual unit. In this way, overall space requirement may actually be less than they first appear.
Once the anticipated project and volume needs are established, organizations planning storage should review and assess the physical aspects and amenities associated with a potential storage space. Though there may be enough interior space to accommodate purely volumetric calculation, warehouses and storage sites may be lacking key infrastructure, or require substantial improvement to meet operational needs. A non-comprehensive list of physical space needs might include:
The geographic location of the proposed site is also important – a poorly situated site may impact costs and time to adequately delivery humanitarian aid, and generally reduce opportunity to access markets and services. General things to consider when selecting a storage site are its proximity to key things, such as:
Overall safety concerns should be included in planned warehouse and storage space. Safety measures might include the physical components of a warehouse, but also the prevailing security surrounding the proposed location. When considering safety needs of a proposed site, organizations should also include security personnel in the planning process.
Once a warehouse or storage location has been selected meeting the needs of the humanitarian organization, and the overall response plan, and the facility has been fully restored or renovated to match the storage requirements, agencies will have the opportunity to design the physical layout of the warehouse space and any associated MHE or storage aids. It is important to understand the basics of a warehouse layout upfront to avoid problems later.
A proper warehouse layout should not impede the physical flow of work, increase the risk of damage to items, or impact physical safety of any persons in or around the warehouse.
Warehouses ideally follow the 70/30 rule – around 70% of the floor space of a warehouse will typically be used for storage of physical cargo, while around 30% will be open space for movement and work. The percentages are of used floor space are only guidelines, and space utilization can be slightly more as needed. A warehouse should never be so full that cargo cannot be accessed, or persons cannot walk around safely inside. All cargo storage should be clearly visible and easy to navigate, and any person in a warehouse should be able to quickly identify locations of items and conduct piece counts with minimum effort.
Warehouses are usually arranged in easy to navigate grid like patterns, with “lanes,” “aisles,” and “rows” - open spaces between racks, rows and stacks of items that enable the free flow of people cargo and MHE. The width of aisles and rows depends on context; lanes in small storage facilities utilizing ground stacking and no MHE should be .5 – 1 meter wide to enable access to human movement, while lanes in a large warehouse with racking may be up to 4-5 meters wide to enable access to forklifts or hand trucks. Lanes and aisles should be free from debris or cargo that could block the movement of people or handling equipment. There should be what is known as a “fire lane” – a free and open space between cargo and walls of a suggested 40 cm or the safest available space through which an adult human can move to enable quick exit. Exits in a warehouse should never blocked, and in large commercial facilities exits should be clearly marked.
Cargo must never be pushed up against walls or touching ceilings. In addition to making accessing cargo difficult, stored items touching the sides of structures runs a greater risk of mould or water damage, and cargo touching the ceiling can be an indication of cargo stored at unsafe heights. It is also advisable to keep a space at the loading/offloading areas of the warehouse to facilitate handling of cargo as it comes into/exits the facility. The size of the open space near loading areas depends on the size of the warehouse and anticipated activities – small facilities may only need a few square meters to manage sorting, while large facilities may need whole kitting arrangements.
For smaller remote warehouses or mobile storage units (MSUs) - Small field warehouses are likely going to be stocked and managed completely by hand. Proper layout can help ease the hand management process. Heavy or bulky items may be stored closer to exits of storage units to minimize efforts to manually move, while frequently used items should be moved closer to the front of the storage site to minimize distance required for porters to manually load/offload.
Example small field storage facility with ground stacking:
Larger Built-up Warehouses – Larger, more built up warehouses and storage facilities have a variety of layout and space management options. The overall need for the various components of a warehouse are dependent on the needs of the agency and the physical features of the available space. Some of the things to aid agencies may wish to consider when looking at larger warehouses might include:
Example warehouse floor plan of a larger warehouse operation:
The ways in which cargo is physically stored in a warehouse can dramatically increase usable storage space, increase efficiency, and impact safety. Generally, there a few main categories through which cargo is physically stored and handled.
Warehouse racking – sometimes referred to as pallet racking – is a heavy-duty metal superstructure that is specifically designed to hold large, pallet sized items. Each space where a pallet might fit is referred to as a pallet bay, and pallet bays are generally counted as “pallet positions” when counting warehouse space availability. Palletized cargo, bulky items stored on pallets, or oversized cargo of a specific size can be loaded onto pallet racking using a forklift. The bottom bay can usually be loaded with a pallet jack, or may kept open for hand stacking smaller items. Properly utilized racks can dramatically increase the storage capacity of a warehouse, maximizing three-dimensional space to the best of its ability.
Pallet racks can be built to meet the floor plan and storage needs of a warehouse, and the cross beams upon which pallets sit are adjustable to match changing storage height needs. The vertical space between rack cross beams should be reasonable; too high and space is wasted, too low and pallets may become stuck or cannot be properly inserted. An average height is around 1.5 meters, but adjustments may be required based on context of the pallet or items stored. Racks can be built to hold vertical stacks of pallets up to 20 meters tall, however racks should never exceed the safest lifting height of the available forklift on site, nor should they get closer than 2 meters from the ceiling. The horizontal frame depth between rack cross beams should not be wider than the expected pallet type to prevent pallets falling through, and irregular shaped objects may not rest neatly or safely without an additional flat surface resting across the two beams.
Pallet racking systems should only be installed by professional companies with demonstrated experience. Racking systems also require warehouse floors to be sufficiently thick and strong, as racks will need to be physical bolted to the ground. Racking must be safely operated around and maintained; physical racking structures must not show signs of distress, corrosion or damage. Compromised racking structures can easily collapse causing substantial loss to stored items and serious injury or death. Wherever possible, racks should have some form of physical crash barrier at corners of rows and lanes to prevent damage from handling equipment. Only persons trained and certified to operate a forklift should be engaged in loading and offloading cargo from metal racking structures.
Related to pallet racks, stacking frames are pre-made metal super structures that are designed to vertically stack cargo. Unlike pallet racks, stacking frames are free-standing, and are highly customizable and modular.
A single stacking frame is typically cubic in shape, and around 1.5 x 1.5 meters at the base, though sizes vary. Most stacking frames can either be nested into each other when not being used, or even be taken apart, saving space. Stacking frames are useful for:
If loose cargo is stored in the racks, it should be properly braced, secured, or wrapped. The entire frame can be moved by a forklift, and frames can be easily stacked as high as safely possible to take advantage of vertical space. Unfortunately, stacking frames can only be used in warehouses with smooth and stable floors, and where forklifts can safely operate. Many larger facilities use stacking frames to augment racking and shelving, especially for irregular shaped items that cannot be easily stacked otherwise.
Unlike racks which are used to manage pallet sized loads, shelving used in warehousing is useful for:
Shelving an easily be constructed in remote field warehouses from local materials, insofar as the local materials can physically support the required stored items. Shelving can also be installed anywhere inside a larger warehouse, however the location should make contextual sense. As an example, shelving may be used as an intermediary stage of order fulfillment; a warehouse may have pallets/large cartons of items small items, but only receive pick orders for low quantities. A reasonable quantity of stock may be moved to pre-defined shelf space to facilitate ease of fulfilling low or item level pick orders. Shelving may require a separated space physically separated from the main warehouse floor; high value items or controlled goods might be better suited stored on shelving in a separate lockable space.
Shelving installations should be ergonomic; shelves should not be so deep that an average height adult cannot reach to the back of the shelf, while shelves should not reach unsafe heights, and if possible, should avoid requiring ladders or stools to reach the top.
Loose Stacking / Ground storage:
Ground storage includes anything that is stored on the floor of a warehouse, often compiled in stacks. Items stored on the ground should never be directly in contact with the warehouse floor; cargo should rest on pallets, or if pallets unavailable, tarpaulin. The general configuration of ground floor stacks will vary based on the storage needs, including:
Ground storage of loose items is quite common in humanitarian settings. Most remote field warehouses are usually too small to accommodate specialty equipment installation, lack the sufficient infrastructure to properly support MHE, or are temporary structures in nature. A substantial portion of humanitarian relief supplies don’t necessarily require advanced handling either. There are several tricks to properly managing stacks of cargo, which are covered in the stock management section of this guide. Humanitarian agencies should resist the urge to use ground handling in all contexts despite its prevalent nature; commodities such as medication may benefit from not being stacked in a pile. Space planers should also resist the urge to fill up all available space when utilizing ground storage; warehouses and storage facilities using ground storage and stacking should still observe the 70/30 rule, keeping lanes and aisles open for safety while making room for loading and offloading.
Pallets – Pallets have become ubiquitous across transport and warehousing operations globally, however there is a wide variety of sizes, dimensions and physical construction of pallets. Though local warehouse managers may have very little control over the types of pallets that might arrive, an understanding of pallet differences can assist with both space planning, and safe utilization of racking and MHE.
Pallets generally come in a few standard dimensions. ISO Pallet Standard Dimensions are:
Square Meters Floor Space
Region Most Used In
North America, Europe, Asia
Both the square meters and side dimensions of pallets have implications for how pallets consume floor space in warehouse and trucks, how pallets may fight through doors, and how a pallet might be stored in elevated pallet racking. In addition to differing dimensions, there are different body constructions and different materials used in building pallets. Common pallet constructions:
Two-way entry pallet - close boarded, no base board
Four-way entry pallet - perimeter base
Four-way entry pallet - close boarded, 3 base
Two-way entry pallet - reversible
Four-way entry pallet - close boarded, perimeter base
Four-way entry pallet - open boarded, 3 base
Four-way entry pallet - wing type
Two-way entry pallet - wing type
There may also be requirements for pallets to be fumigated, heat treated, or made of plastic. Pallets are predominantly made of wood, and different wood sources are more prone to infestations that can impact stored goods. Some countries even have regulations prohibiting the use and transportation of untreated wood pallets.
Material-Handling Equipment (MHE) – Material-Handling Equipment (MHE) is defined as any mechanized or manual machinery to assist with the movement of cargo, either around a warehouse or during the transport process.
Proper use of MHE requires not just the equipment, but the infrastructure to surround it. Pallet jacks, carts and some forklifts will only work on flat, hard and smooth surfaces. Some MHE – forklifts in particular – require external power such as diesel, natural gas or electricity. Without the ability to supply this external power to MHE that requires it, the MHE is essentially useless.
MHE is designed to do heavy lifting; it can help warehouse personnel move heavy loads but can also be very dangerous. Forklifts can easily hurt or kill workers, while a pallet jack may enable workers to move pallets far heavier than they realize, compromising the safety of others. While utilizing MHE, warehouse staff should be properly trained and use proper safety equipment.
MHE typically involved in warehousing operations might include:
Forklifts – A mechanized power loader capable of lifting full pallets and heavy equipment. Forklifts come in a variety of sizes to meet a variety of load needs, but generally come with an enclosed cab and a four wheel base. All forklifts will have a hydraulic or chain powered “mast” capable of extending and lifting cargo vertically. The height and lift capacity of the mast depends on the rating of the forklift, and more information can be found from the manual or manufacture website.
Depending on the make, forklifts can be powered by either battery, compressed gas, or diesel/gasoline. Forklifts are generally designed for either use inside a warehouse with even surfaces, or for all terrain outdoor use.
Before obtaining a forklift, humanitarian agencies should consider:
Pallet Jacks – Sturdy, low centre push cart with forks capable of lifting a pallet a few centimetres off the ground. Pallet jacks are typically only powered by hand, using a hydraulic piston to gently lift and lower pallets. Pallet jacks generally require flat surfaces and only work indoors, but can assist with moving large loads quickly and with minimal effort.
Dollies – Occasionally referred to as hand trucks, dollies allow for moving of stacked cargo without the aid of a pallet. Dollies can be useful for moving relatively small loads, such as a stack of cartons, or a single large item, such as a large roll. Many dollies are designed with heavy duty inflatable ties to assist with operating outdoors.
Push Carts and Others – There are a variety of other simple tools to facilitate the movement of cargo around a warehouse or between mode of transits. A very common tool is a standard push cart, however there are many variations on sizes and components, and users should select the support tools most useful to them.
Basic Support Items – Part of a properly functioning warehouse is the ability perform simple maintenance, conduct routine product inspection and address small issues without having to source external support. Basic tools and support items that should be available in any warehouse include:
A warehouse working with large MHE and palletized cargo will have some different needs than a small field level warehouse. Additionally, larger facilities may have contracts with professional cleaning or repair companies, while smaller facilities will be purely self-managed. The basic tools and equipment of a warehouse should reflect the daily needs of the operation, and the prevailing environmental conditions. Planners should think through their basic supply needs when establishing a warehouse; an overabundance of basic tools may cost more, but a lack of tools can stop an operation entirely.
When establishing any warehouse or storage facility, adequate physical security measures must be enacted. In humanitarian contexts, relief supplies are incredibly attractive to thieves – often humanitarian supplies are in short supply and the chaotic environments and limited infrastructure make theft frequent and hard to trace. Additionally, the overall operating environment may make responding to injuries caused in the workplace difficult. Aid agencies should have solid measures in place ensure a safe and secure workplace for stored items and workers.
Perimeter Security - Storage facilities should have in-tact perimeter walls or fences. The premiers should not have any gaps or holes, and be high enough and sturdy enough to sufficiently prevent casual thefts or easy access. The perimeter areas should be as shaped as regular as possible to avoid potential blind spots where unauthorized access may occur. If possible, sufficient perimeter lights should be installed, and should function throughout the entire night.
Guard Service - The warehouse ideally should have some form of guard service, either privately managed or sub-contracted through a third-party company. Guard services should have sufficient numbers to cover all hours of the day and night with regular 8-10 hour shifts. Having one or a few live-in guards may mean guards reach fatigue and/or won’t be alert at all times, especially throughout the night. Any guard service should also control the flow of visitors and vehicles through use of sign in/out sheets, and possibly even the need to ask for permission before letting outsiders in. Guards should also perform routine perimeter checks, looking to see if doors have been compromised, and responding to any suspicious noise or activities.
Fire Suppression – Warehouse and storage facilities of all sizes should have a fire suppression plan in place. Larger facilities may have professionally installed smoke detector and sprinkler systems in place. Sprinkler systems should be regularly inspected by a licensed company, and in compliance with national laws where required. Smaller or remote warehouses may not have the infrastructure or the available utilities to support an advanced fire suppression system, and should be outfitted with basic fire-fighting tools.
Irrespective of the warehouse space, fire extinguishers should be readily available. Fire extinguishers should be clearly visible to the eye, easily accessible, and be placed at least every 25 meters or closer if required by local regulations. Extinguishers should be inspected every 30 days to ensure the pressure valve reads as in the workable range, and that the canister does not display symptoms of rust or corrosion, and that the hoses are not split or damaged. At least once a year, extinguishers should be pressure tested. If at any time extinguishers do not pass inspection, they should be recharged or replaced as necessary. Consult the owner manuals or supplier for proper gauge readings.
At bare minimum, class A extinguishers should be placed throughout the storage space at the correct intervals, and class B extinguishers should be stored near any place reactive substances or flammable liquid such as fuel are stored. Many field location will also use what are known as “sand buckets” – buckets pre-filled with sand and stationed throughout the facility to also enable rapid suppression of a fire. Both are recommended for remote locations where water may be scarce and proper maintenance of extinguishers may be difficult.
Fire Extinguisher Classes Per Region:
Kitchen Grade (Cooking oil or fat)
Occupational Safety – Warehouse workers should be instructed and encouraged to engage occupational safety in any situation where storage is required. Occupational safety includes:
Situational Safety – As the storage site is established, agency security personnel conduct periodic reviews and follow incidents accordingly. Safety and security assessments of the warehouse and the surrounding areas should be conducted at least once a year, and security incidents occurring on site or in the immediate area should be properly reported in a timely manner.
Once a facility has been fully selected and is operations begin, agencies will need to continue to maintain, or ensure that the third-party associated with running the facility maintains the physical structure, supporting equipment, and immediate grounds around the facility.
The grounds around any storage facility should be kept open and free from objects as much as possible; debris, rubble, trash and weeds should be cleared out to avoid damage to vehicles and structures. Exposed wires or pipes should be properly buried or sealed; pipes or electrical equipment that cannot be buried should be well marked, painted red and/or have a secure or caged structure built around them. Drainage ditches should be clean and in working order at all times. Clogged or blocked drainage must be fixed to prevent flooding, and inadequate drainage must be dug if not already available.
Trucks must be able to enter, park, load/offload and depart the facility without difficulty, and ideally, more than one truck should be able to perform work at the same time. There should be adequate room for trucks to turn around in the allocated parking area; even if space is available, equipment or piles of scraps may hinder movement, possibly leading to delays or accidents. The grounds around truck parking and turning areas may need to be graded, paved or gravel/loam laid down to even the surface. An unimproved truck parking and turning space may lead to large grooves or divots in the ground, causing water to pool, mud to form, and vehicles becoming stuck or even damaging their undercarriages. Depending on weather patterns, truck turning and loading/offloading spaces may require continual maintenance seasonally or throughout the year.
For storage locations of all sizes, there are a number of considerations to be had.
Electricity will be required to operate office equipment, lights and communications equipment. If electricity is not available on site, generators must be installed if possible. Any installed generator will need to be specified to appropriately meet the anticipated power load of the warehouse; and under powered generator will cause equipment failures and require constant maintenance, while an overpowered generator will end up costing more in fuel and maintenance. If a generator is used, agencies must develop a plan for supporting a generator, including having a supply of fuel and spare parts, and identifying how the generator will be maintained and serviced.
If no bathroom facility is available on site, either one will have to be constructed or access to a restroom nearby defined. If the site has no running water, either a water distribution system will need to be installed and water tankered in, or some other form of water will need to be provided for washing. Drinking water should be made available to warehouse workers, and if no tap or purified water is immediately available, bottled water may need to be provided.
There should be space for office work to occur. Any office space should ideally be separated from the main warehouse floor, and have locking doors and drawers. Office spaces should be provided with basic tools, such as a printer, stationary, desks and chairs, electrical sockets, filing cabinets and internet access wherever possible. Smaller facilities may lack the ability to keep office equipment on site, and as such basic supplies can kept in a locker, or carried with warehouse crews as needed.
Warehouses may require additional ventilation, based on the weather conditions outside and the types of commodities store inside. Many larger warehouses have soffit vents to enable hot air to escape as it rises towards the ceiling. Smaller storage spaces may not have the proper structures to support permanent ventilation, and may need doors open during working hours.
For Mobile Storage Units (MSUs):
MSUs must be properly installed and maintained. Installation of MSUs must be facilitated by someone with experience in the process. Beyond just knowing how to assemble an MSU, MSUs must:
Damage to physical MSUs such as warping of beams or tearing of vinyl siding must be assessed, and repairs conducted by a knowledgeable person. Cracks or damage to MSU foundations must be repaired quickly to prevent further compromising the structure.
For Built-up Hard Sided Structures:
Damage to physical structure should be addressed and repaired. Cracks or holes in ceilings and walls should be addressed as soon as they are identified. Storage facilities should have solid, locking doors and windows. Windows that are low enough to be easily reached and accessed by an adult human should be covered with bars or grating of some kind.
Storage structures should have adequate inside lighting
Vectors are defined as rodents, insects, or anything that may spoil or damage stock on hand. Proactive vector control is important; rats and insects don’t just impact food – they can also damage anything woven from organic material such as blankets or clothing, and can completely destroy stocks of medical grade consumables. An untreated infestation of can lead to large problems down the road, any identified infestation or pest must be dealt with immediately. Warehouses will need enact some form vector control depending on the nature of the stock, including:
In the event an infestation is identified, records should be taken of the date and type of treatment used. Records can help schedule routine fumigation or product inspection, but also may indicate seasonal problems as well.
The documentation requirements for warehousing can be vast, depending on the type of warehouse, regulatory controls over the stock or the facility, the types of commodities stored, or the specific activities of the agency running the facility. Documentation might include inspection reports, fumigation schedules, repairs, import/export documents related to bonded storage and more.
As an overview, most humanitarian agencies will use at least several standard documents across all of their storage operations, including large professional facilities all the way down to field level storage. These documents are essential for the proper audit and tracing of cargo as it flows in and out of agency managed facilities. It is important that this standard document be accurate, and that copies are properly kept – both at the site of operation, and eventually scanned/backed up in another location for wider historical record keeping.
Waybill/Delivery Note – Warehouses will often use common waybills as part of the overall documentation process. Waybills – also sometimes called “delivery notes” - come in many formats, and can represent either domestic or international deliveries. Waybills also tend to be generated by external third-parties, and are used for their own third-party tracking needs. If properly handled, at least one copy of the incoming waybill should stay with the receiving party (warehouse). If a copy cannot be left with the warehouse, the receiving warehouse should attempt to scan a copy of the waybill, including all signatures and notes on it as evidence of delivery.
As cargo leaves the warehouse, waybills will also be generated. Agencies may wish to generate their own agency specific waybills to accompany cargo they pack and load. In other situations, third-party vehicles may generate their own waybills on the spot. In either case, warehouse workers loading cargo onto vehicles must ensure that the information contained on the waybill is accurate. Situations in which organizations may choose to use self-generated waybills may include:
Goods Received Note (GRN) – Some form of GRN is typically generated at the point of reception into a warehouse facility. A GRN will theoretically contain the same information on incoming shipments as a waybill, but a GRN serves a few key functions:
GRNs should capture dates, locations, persons involved in the transaction and the contents of the cargos entering the warehouse. The exact structure, contents and sequence of a GRN vary depending on needs – as an example, an organization focused on medical interventions may need to track batch and lot numbers, while an organization focused on food may choose to track items by the kilogram. Organizations should consider their own internal requirements when drafting a GRN.
Goods Release Note – A goods release note serves a similar function as a GRN, however a release note’s goal is to capture the information on items as they leave the warehouse. Many organizations choose to use the release note the same as an official pick-order; the requesting party initiates the release note indicating which items are required, and obtains counter signature from the appropriate entity within the organization. A completed release note will capture the final dates, quantities and persons involved with the loading all the way to the truck. A proper release note will tell a story of what was removed, why and by whom. Many agencies don’t actively use release notes, opting to only use waybills at the time of release or communicating pick-orders via email.
Stock / Stack / Bin Card – A stock card is a physical, hand written record that stays alongside the corresponding physical cargo inside a warehouse or storage facility. Stock cards are sometimes referred to as “stack cards” or “bin cards,” both of which refer to other formats in which the cargo is stored. The nature of the tracking stock card does not change, however – its purpose is to trace the history of the physical consignment in a quick and easy to reference manner.
Example Stock Card:
A stock card should include:
In an ideal context, any warehouse worker on the floor should be able to quickly reference a stock card for the most up to date information on the status and flow that specific good in a warehouse. Quantities and dates on stock card should also match the quantities and dates on a warehouse ledger, GRNs and waybills.
Warehouse Ledger – A warehouse ledger is defined as any system that keeps a running history and current total of all cargo items in a storage facility, as well as all relevant information (expiration dates, donor information, etc).
There is no one standard for a warehouse ledger system. Historically, running warehouse ledgers were recorded by hand in a book, but modern systems may use computer-based spreadsheets, specially designed software, web-based tracking, and more. The important part is that a warehouse manager can quickly and on-demand find relevant information for any stock item contained in the warehouse through a single centralized system.
In an ideal cargo reception process, incoming shipments should be arranged prior to the delivery vehicle arriving and information on incoming shipments should be communicated to the warehouse team in advance. Ideally, the consignment contents and volume, and possibly even a scanned copy of a packing list and/or waybill will be communicated in advance as well.
Steps to take at the point of receiving cargo into a warehouse facility include:
Much like planning cargo reception, there are steps that warehouses and organizations can take to plan for cargo dispatch as well.
Steps to take at the point of releasing cargo from a warehouse facility:
Irrespective of the size of the warehouse/storage facility or nature of the storage arrangements, there are basic rules humanitarian organizations can use to enhance their physical stock management processes.
In any situation where cargo is stored for any period of time, it is strongly advised that humanitarian warehouse managers utilize both some form of warehouse ledger and a paper stock/stack/bin card system.
An ideal warehouse ledger will be electronically maintained, utilizing some form of spreadsheet or special use software. The ledger should be constantly kept up to date, and should be easy to access and understand by any team member responsible for accounting for cargo on site.
Stock/stack/bin cards should be clearly visible from the floor of the warehouse, legible, easy to read, and utilize the local language of operation. Stock/stack/bin cards should match the warehouse ledger.
Stock managers must by default practice FIFO – First In / First Out – unless otherwise required to. Some storage facilities may have large volumes entering and leaving the physical facility, and managers must take care to ensure that old stock is not forgotten or ignored.
Perishable items with expiration dates must be closely tracked. Items with expiration dates less than three months in the future or expired items should flagged and communicated to program staff to ensure they are properly utilized.
Stored cargo must always be separated from the ground, using pallets, tarpaulin, shelving, or racking. Warehouse managers should be constantly motoring the status and condition of stock on hand. All handling units should appear in good condition, and be free from avoidable damage of any kind, including water damage, punctures or rusting. If cartons or items appear to be crushed, punctured or experiencing damage from regular wear and tear, they must be separated, repaired (if possible), and returned to inventory in a manner that prevents future damage.
It is strongly advised that a full stock count should be conducted at least every six months, if not more frequently depending on the size of the facility and the overall volume of throughput. Stock counts should be conducted “double-blind” – a method to reduce human error or tampering of individual counting. How a double-blind stock count works:
Some agencies prefer to have an appointed person to oversee or manage the counting teams. Agencies may also choose to employ the “stock tag” system to facilitate counting. The overall size of the warehouse and quantity of items stored within it will determine the length of time required to complete a full double-blind count. A small facility could be completed in a just a few hours, while a large facility might take several days. Humanitarian agencies should consider their storage setups when designing a stock count system.
As warehouses continue throughout their operations, they will inevitably need to dispose of damaged, expired, or no longer required goods. Disposition of any item must be done in an ethical, environmentally friendly and legal manner, all in compliance with the internal policies of the organization managing the facility. Options for disposition:
Ground storage and stacking is extremely common in humanitarian warehousing operations, especially in field settings near the final distribution points. Storing cargo on the ground and/or in stacks has become a default, largely because the necessary infrastructure to manage special warehouse equipment of storage solutions isn’t always available, there are limited skill sets available in the local market, and many of the smaller field warehouses are by nature transitional.
In NFI operations, stacking can be challenging. An average humanitarian program can have dozens of individual SKUs to fulfill a variety of programmatic needs. With an increased number of SKUs, maintaining large piles of cargo can make identifying and managing individual cargo items difficult. There are several mitigation measures agencies can take when faced with generating cargo stacks in a warehouse.
Cargo stored on the ground or in stacks should always be clearly demarcated. A stock card should physically accompany every stored SKU item, and warehouse mangers should be able to quickly identify and pick orders without having to sort through piles of non-related items.
Wherever possible, stacked cargo should be stored in as uniform manner as possible for quick counting and identification. To facilitate this, warehouse managers must:
Proper Layered Stack
Stacked cargo should be stored as safely as possible. Stacks should be layered in interlocking patterns; a non-interlocking stack is far more likely to fall over and/or put pressure on the lowest layer of cartons. Partially empty cartons should not be stored at the bottom of the stack to avoid the lowest levels from caving in and causing the stack to collapse.
Do Not Use on Lowest Layers
Stacks should not be stored above an unsafe height.
Stacks should never exceed 6 meters in length, or a maximum floors pace of 6 x 6 meters. Excessively wide or large stacks can cause multiple problems:
Stacked items should not be slumping or falling over. Crushed or damaged units at the bottom of stacks should be addressed immediately; crushed items should be moved to the top of the stack, and if possible/necessary, reduce the height of the stack to prevent further damage.
Ground storage of cylindrical items must usually be done in way to prevent items from rolling or falling. Ideally, items like tires and metal drums should be stored with their flat surfaces facing downward on a pallet or tarp. In some cases, cylindrical items may not be able to be safely stacked on their flat surfaces due to height restrictions, weight concerns, or the overall dimensions of the item – in which case guard barriers can be built outside the pallet or floor storage to keep the items in one place. Any guard barrier should be strong enough to contain the weight of the combined items.
|Cylinders Stored Upright||Cylinders Braced/Stored on Side|
Loose timber and lumber is commonly stored throughout the humanitarian sector. Timber should:
Thought it may be tempting to stack timber in a pile, dense piles of wood can lead to infestation or rot, and make proper accounting very difficult. To facilitate timber management, solutions might include:
|Lumber Stored in Bundle||Lumber Layer Stacked|
Double Stacking Pallets:
Double stacked pallets are defined by one or more pallets placed on top of each other without the additional layer of a pallet rack or support structure. Double stacking is fairly common in transport, but should be avoided for any form of medium to long term storage in warehouses. A double stacked pallet can easily fall over and injure warehouse workers if any part of the bottom pallet is compromised, often without warning. A collapsed double stacked pallet can also easily destroy the contents of one or both of the individual pallets. With the inconsistent flows and constant changes of a humanitarian supply model, a double stacked pallet may end up being stored for much longer than originally planned, and managers may forget or simply not realize the dangers of double stacking.
|Double Stacked Pallet|
Cargo stored on pallet racking has advantages and disadvantages. Though use of pallet racking affords the efficient use of vertical space and rapid movement of large volumes of cargo, users of pallet racking sacrifice the ability to manage cargo at the unit level, instead having to work mostly with palletized cargo.
When managing cargo using pallet racking, pallets should be properly stacked and loaded. Ideally, only like items and/or items with the same SKU will be stored on the same pallet, and pallets containing the same SKUs will be stored next to each other on the same racks. Cartons and cargo on pallets should be uniform and even, with weight evenly distributed across the pallet to avoid accidents while moving using a forklift. Cartons or items on a pallet should also not stick out over the edge of the pallets to maximize the use of space on the rack.
Ideally, pallets should also be well wrapped to prevent slumping or falling during movement and long-term storage. Pallet wrapping is cheap and widely used, and can be done by hand without the need for special equipment. Some products and warehouses also choose to utilized binding – synthetic or organic ropes or straps - that keep palletized cargo together. Properly wrapped or bound pallets will dramatically increase the longevity of the pallet.
Pallet with plastic wrapping
Pallet with plastic binding
Other general guidance points for utilizing pallet racking systems:
Pallet Rack Safely in Use
Warehoused items stored on shelving offers the quickest and most organized access to the lowest inventory unit. Where as ground stacking or pallet racking are meant for large scale storage of high volumes of items, shelving should be treated as a sorting point for individual items, much like items stored on the shelf a local store.
Shelving is ideal for items that are dispensed at low volumes, such as certain pharmaceuticals or communications equipment, or for high value or sensitive items. Shelved items tend be very detailed, and many individual SKUs can be stored on a single shelf. For this reason, proper accounting is essential.
As shelving tends to contain loose items or items at the unit level, there are a few tricks warehouse and stock managers can use.
The need for temperature-controlled storage has been increasing in the humanitarian operations over the past few decades, and agencies are becoming more aware of the challenges surrounding temperature sensitive cargo. Temperature control ranges are generally defined in the following ranges:
Field level humanitarian working conditions also frequently preclude any type of temperature-controlled storage capacity, so the need for temperature-controlled conditions must be factored into operational plans when selecting and establishing storage. Any form of temperature-controlled space will require basic equipment – air-conditioners, refrigerators, freezers – and some form of power, most commonly electricity.
NFIs - Fortunately, the vast majority of non-medical related NFI items can be stored in the ambient range, and many durable goods can be stored in high temperature conditions for long periods of time with minimal effect.
Basic Pharmaceuticals - The majority of basic pharmaceuticals can be stored for months at a time in the climate-controlled range (15° to 25°C), and can be stored in ambient temperature for relatively short periods of days or weeks. Exposure to temperatures above 25°C won’t immediately damage most basic pharmaceuticals, but can experience reduced shelf life and efficacy if exposed to excessive heat for long periods of time. Prolonged exposure to temperatures below 15°C can also damage basic pharmaceuticals, and warehouse managers should be mindful of both ends of the ranges. Some pharmaceuticals require special temperature ranges – these should either be indicated on the packaging and/or communicated prior to the arrival of the cargo at the facility.
A climate-controlled space can be easily achieved with a regular split air conditioner unit with an automatic temperature sensor built in, and basic insulation. As long as the air conditioner can be set to maintain a specific temperature and have access to electricity, the climate-controlled range is achievable. Climate controlled storage spaces are more effective when built into smaller rooms, with proper insulation and limited access to prevent heat loss. Thermometers should be kept in climate-controlled spaces at all times for quick reference, and agencies may wish to invest in remote sensors that don’t require the storage area door being opened, or data loggers that continually record temperatures. Where power isn’t available 24 hours a day, climate-controlled storage should be built to remain below 25°C for at least 70% of any 24-hour period.
Cold-Chain - Cold-chain storage includes anything in the “frozen,” “refrigerated,” or “cool” categories. Cold-chain management requires equipment specifically planned and used for the required temperature ranges. This might include keep cool boxes, specially calibrated refrigerators, and refrigerated trucks/containers. Cold-chain also requires special monitoring and training. For more information on cold chain management, please refer to the cold-chain section of the LOG.
Warehouses are frequently a holding and consolidation point for extremely dangerous items, and humanitarian storage facilities are no exception. Humanitarian agencies may be handling and storing highly volatile or reactive compounds without understanding them. Field level warehouses may not have the proper storage set up for dangerous items, and workers may not be fully educated on the proper handling of dangerous items.
Reactive Substances - A reactive substance is any substance that interacts with other nearby objects, altering one or both in noticeable and possibly dangerous ways. In the context of warehousing, two seemingly inert or relatively stable compounds may be safe when stored by themselves, but when stored next to each other or in a facility may cause adverse or violent reactions.
Reactive substances can cause quick and noticeable reactions, or slow and hard to immediately recognize reactions. Both can be damaging to inventory, physical structures and pose hazards to humans. A notable example of a substance frequently used by humanitarian agencies is HTH Calcium Hypochlorite (Granulated Chlorine) used in health responses.
Other notable reactive compounds used by humanitarian agencies might include lead acid batteries, cleaning agents, and synthetic fertilizers.
Reactive substances should be properly labelled on their exterior packaging, and warehouse workers should be aware of the nature of the reactive substance while handling them. Reactive substances must be stored in well ventilated spaces inside storage facilities. Any known reactive substance should be well inspected to ensure packing isn’t compromised, and there is no evidence of leakage. Warehouse managers should work with program staff to ensure reactive substances are stored for as short a time as possible, minimizing hazards to the warehouse workers.
Fuel – Storage and management of fuel is sometimes referred to as “Hot Work,” and can be extremely hazardous. Liquid or compressed gas fuels by their nature are highly combustible and should be treated separately than other storage items.
Fuel should be stored in a separate storage area outside the main facility, and at least 10 meters away from the main structure. Any fuel storage area should be well ventilated, and be accessible only by designated persons. Fuel storage areas should have the appropriate fire suppression equipment nearby, and staff should be instructed not to smoke or perform external work in the immediate vicinity of the storage area. Never store fuel in a completely enclosed storage facility such as a shipping container, or a facility that can reach excessive heats.
Sharp or other dangerous items – Some objects may be inert, but still dangerous, such as syringes, nails or farm equipment. Wherever possible, cartons/overpacking containing sharp objects should be well marked, and if necessary cartons should be double packed. Cartons/packaging containing sharp or dangerous items should be inspected for holes or damage. Warehouse workers should use gloves and other protective gear as needed when handling sharp objects.
Other dangerous goods common to humanitarian operations might include compressed gas cylinders. Even if a compressed gas cylinder is storing non-flammable compounds, contents under pressure can cause violent eruptions that can harm or kill handlers. Compressed gas cylinders should never be stored in excessive heat, and should be laid on the ground or securely fastened to a wall. If possible, avoid storing compressed gas altogether, or for as short as possible.
Some items may not be dangerous to handle, but are considered “regulated,” either due to their value or for legal reasons. Some governments may deem some medications, communications equipment, or other specialty items as regulated items, resulting in a requirement for special handing. Controlled storage spaces might also be used for bonded or pre-cleared cargo.
Regulated items should be safely separated from the rest of the storage facility. Regulated storage space should be access controlled, with only appropriate personnel having keys or authority to enter. Depending on the specific regulation, regulated items may require special labelling, and more frequent inspection, and may even require inspection from outside companies or government offices.
The proper storage of mechanical equipment can be frequently overlooked in storage settings. Mechanical equipment, including generators, vehicles and pumping equipment, will still require routine inspection and maintenance. Equipment with engines will still have plastic and rubber components - including sealants, filters, valves and tubing – which will degrade over time and render the equipment useless. Equipment with liquids - such as motor oils, gear lubricants, or fuel – can evaporate, harden or even slowly corrode machine parts. Large external rubber surfaces – such as tires, water bladders or inflatable boats – are especially prone to damage in long term storage or excessive heat.
If organizations choose to keep equipment in storage, there are several steps to keep equipment running well:
The longer equipment is stored for, the more likely it is to not be usable when the time comes. This is especially problematic in pre-positioning facilities, but should be observed in field warehouses as well. Where required, storage of specialty mechanical equipment should be kept for as short a time as possible.
TEMPLATE - Goods Received
TEMPLATE - Goods Released
TEMPLATE - Stock Card