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In order to streamline the customs procedures for humanitarian organisations bringing relief good into the Philippines during a humanitarian emergency, a “One-Stop-Shop” will be activated in the event of a humanitarian emergency

The OSS is activated, with the National Disaster Risk Reduction and Management Council (NDRRMC) as the lead agency, upon the declaration of the President of the Philippines of a national state of calamity.

The Purpose of a“One-Stop-Shop” is to bring together in a single location the key staff, necessary for expediting customs clearances for humanitarian cargo, for the selected agencies including representatives of relevant government departments including:

the Department of Social Welfare and Development (DSWD), the Department of Health, The Bureau of Food and Drugs, the Ministry of Finance (MoF), and the Department of Foreign Affairs (DFA).


 Philippines Customs Information - Importing Relief Goods and the 'One Stop Shop' 

For information on 'One Stop Shop'  Government Agency Contact details, please see the following document:

One Stop Shop - Government Contact Information

Duties and Tax Exemption

For information on Philippines Customs tariffs, please see the following link: 


For contact information regarding government custom authorities, please follow the link below: 

4.2.1 Philippines Government Contact List

Emergency Response:

[Note: This section contains information which is related and applicable to ‘crisis’ times. These instruments can be applied when an emergency is officially declared by the Government.  When this occurs, there is usually a streamlined process to import goods duty and tax free.]