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Sri Lanka Telecommunications 

In Sri Lanka, telecommunication network coverage is provided by both government and private companies.. In the year 1996, the Telecommunications Regulatory Commission of Sri Lanka was established to regulate the functioning of this field and maintain the competitiveness. There exists 4 fixed broadband service providers and 4 mobile broadband service providers, but there are only 6 companies all together in which 2 companies provide both services. However with time the number of landlines in use have been decreasing and use of mobile phones have been increasing.

Finding SIM cards in Sri Lanka is relatively easy than other countries. At the airport itself, after baggage claiming, there are booths to get a sim card. Mobitel is the most used network used by foreigners. However, those booths only offer tourist packages which could be pricier than usual. In Colombo there are many Agent outlets that provide a sim very easily in which he vendor would configure the network from their phone itself. In general, the coverage is good in Sri Lanka and getting a sim card is also convenient.

For more information on telecoms contacts, please see the following link: 4.11 Additional Services Contact List.

/ No) / No)

Countrywide, except Kilinochchi and Mullaitivu

Telephone Services

Is there an existing landline telephone network?

(

Yes

Yes

 

Does it allow international calls?

(

Yes

Yes

On average, number and length of downtime periods

30 minutes

Mobile phone providers (List)

(a) Dialog GSM, (b) Mobitel, (c) CellTel, (d) Hutchison

Estimated availability and coverage

(Approximate percentage of national coverage)

NOTE: Procdedure to obtain sbscription (a) Pre-paid: Application form plus passport or ID required. (b) Post paid: Same as (a) plus proof of residency required.

Telecommunication Regulation

Yes / No

Regulations

Regulations on usage or import of:

Number and Length of Downtime Periods (on average)

 30 minutes

Mobile Phone Providers

Dialog

Mobitel

Airtel

Etisalat

Hutch

Approximate Percentage of National Coverage

Countrywide

Telecommunications Regulations

Regulations on Usage and Import


Regulations in Place?

Regulating Authority

Satellite

Yes

Requires approval from the Ministry of Defence

for all transceiver equipment

HF Radio

Yes

and the Telecommunication Regulatory Commission of Sri Lanka

HF (High Frequency) Radio

 Yes

Requires approval from the Ministry of Defence

for all transceiver equipment

and the Telecommunication Regulatory Commission of Sri Lanka

UHF/VHF/HF

radio

Radio:

handheld

Handheld,

base

Base and

mobile

Mobile

Yes

 Yes

Requires approval from the Ministry of Defence

for all transceiver equipment

and the Telecommunication Regulatory Commission of Sri Lanka

UHF/VHF

repeaters

Repeaters

Yes

 Yes

Requires approval from the Ministry of Defence

for all transceiver equipment

and the Telecommunication Regulatory Commission of Sri Lanka

GPS

n/a

n/a

 Yes

Requires approval from the Telecommunication Regulatory Commission of Sri Lanka

VSAT

Yes

 Yes

Requires approval from the Ministry of Defence

for all transceiver equipment

and the Telecommunication Regulatory Commission of Sri Lanka

Individual Network Operator Licenses Required

n/a

Yes

Frequency Licenses Required

n/a

NOTE:  A request for approval is submitted to the Telecommunications Regulatory Commission (TRC). TRC forwards it to the Ministry of Public Security, Law and Order (MPSLO). MPSLO then forwards it to Ministry of Defence (MoD) for clearance before approval is granted.

Yes

Existing Humanitarian Telecoms Systems 

Existing UN Telecommunication Systems

Organisations 


UNDP

WFP

UNICEF

OCHA

WHO

UNHCR

FAO

UNHRC

VHF

frequencies

Frequencies

Yes

 Y

Yes

Yes

Yes

Yes

Y

HF

frequencies

Frequencies

Yes

 Y

Yes

Yes

Yes

Yes

Repeaters

(

Y

Locations

)

of Repeaters

 -

- 

- 

- 

- 

-

VSAT

No

 N

No

No

No

No

N

Internet Service Providers (ISPs)

Internet services are provided countrywide from 30 ISPs. The main companies which provide mobile broadband facilities are Sri Lanka Telecom, Mobitel, Dialog, Etisalat and Airtel. TS2, Quantis, One web and Businesscom provide satellite and VSAT services.

Internet Service Providers

Are there ISPs available?

 Yes

If yes, are they privately or government owned?

 Private

Dial-up only?

 No

Approximate Rates (local currency and USD - $)

Dial-up

USD2 / 10 hours 

Broadband

 Approx.. USD 2000 for 512kbps monthly

Max Leasable ‘Dedicated’ Bandwidth

 Up to 2 Mbps on a leased lines

 

Mobile Network Operators (MNOs)

For information on MNOs please visit the GSM (Global Service Mobile) Association website.

Company

Number of Agent Outlets by Area

Network Strength by Area

Contracted for Humanitarian or Government Cash Transfer Programmes?

Services Offered (i.e. Merchant Payment, Bulk Disbursement, Receive & Make Payment)

Dialog

 7 (Maradana, Park Road, Narahenpita, Kandana, Kurunegala, Kandy, Galle)

Rural – Medium

Urban – High



Mobitel

 n/a

Rural - medium

Urban – high



Hutch

 n/a

n/a



Etisalat

n/a

Rural – Low

Urban – Very good



Airtel

 n/a

Rural – low

Urban – medium