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Additional Service Suppliers Overview

Due to the small population in Palau, service provision is basic with only a small number of companies specialising in each sector. While this has limited competitive advantages, most businesses have been long established and operate reliably and successfully.

For more information on company contact details, please see the following link: 4.10 Additional Services Contact List

Accommodation

Given that there is a strong tourism sector, there is a wide variety of hotel accommodation throughout Koror, and to a lesser degree also on Peleliu and Angaur. Accommodation ranges from 2-5 stars, is generally clean and tidy, and offers restaurant service. There is a wide variety of rental properties available in Koror.

Electricity and Power

Electricity is diesel-generated in all states, by the state governments with fuel; the fuel is supplied by Blue Bay Petroleum in Koror and the outer islands, and by IT&E in Airai, and is a priority supply. Generated electricity is based on the US system and is 110 Volts.

Financial Services

There are several main financial service institutions in Palau: Bank of Hawaii, Bank Pacific and Bank of Guam. Western Union offers wire transfer services, and the Bank of Guam and Bank of Hawaii offer banking and credit services. 

 

BANK OF GUAM

Company Overview

Company Name

Bank of Guam (Headquartered in Guam)

Address

Main Street, Koror

 

Available?

  
 

Comments

 (max / min transfer or
exchange
amounts, etc.)

Has IBAN, BIC, or SWIFT number?

Yes

 

Provides currency exchange?

Yes

 

Will initiate / receive wire transfers?

Yes

 

Provides loan / credit services?

Yes

 

Other comments or key information

Has an ATM with a maximum transfer of approx. USD 300/Day.
Fee per transaction of USD 3.

 

WESTERN UNION 

Company Overview

Company Name

Western Union

Address

Main Street, Koror

 

Available?

Comments

(max / min transfer or exchange
  amounts, etc.)

Has IBAN, BIC, or SWIFT number?

Yes 

 
Provides currency exchange?

No

 

Will initiate / receive wire transfers?

Yes

 

Provides loan / credit services?

No

 

Other comments or key information

 

 

BANK OF HAWAII

Company Overview

Company Name

Bank of Hawaii

Address

Main Street, Koror

 

Available?

  
 

Comments

(max / min transfer or exchange
  amounts, etc.)

Has IBAN, BIC, or SWIFT number?

Yes

 

Provides currency exchange?

Yes

 

Will initiate / receive wire transfers?

Yes

 

Provides loan / credit services?

Yes

 
Other comments or key information

Has an ATM with a maximum transfer of approx. USD 300/Day.
Fee per transaction of USD 3.


Clearing and Forwarding Agents

The Main port is in Malakal; as such, all clearing agents in all states, and all stevedore and terminal service operators provide clearance services. However, primarily the shipping companies also offer forwarding and clearance services through agents; these are Palau Shipping for Matson’s Shipping, Euro lines for Marianas Shipping Lines, and BTTC who are agents for Kyowa.

Handling Equipment

Materials handling equipment is available on an ad-hoc basis for different business. However, Surangel Heavy Equipment Rental is the main rental company for heavy equipment such as cranes and forklifts.

The State Departments of Transport and Public works are also sources of lift equipment rentals such as forklifts and small cranes.

Postal and Courier Services

Palau Post Office is an independent agency that operates under the executive branch, and operates under the direction and supervision of the Postmaster General. Currently, its operations have increased and expanded from handling a few pieces of mail since its inception, to over two thousand parcels and letters processed daily. It provides services to a population of seventeen thousand people, and includes mail for business and commerce as well.

Most of its mail is flown in and out on commercial airlines on a daily basis, and the Postal Service also sends and receives surface mail on a monthly basis via commercial shipping vessels. The US Postal Service services Palau as a domestic destination. The main office is Pohnpei, and mail is brought twice a week by United Airlines to Palau.

Couriers:

USPS is handled by the Federated States of Micronesia (FSM) Postal Service.

DHL and FedEx also have agents in each of the 4 states.

DHL: http://www.dhl.com/en/gu/country_profile/service_point_locations_express.html

FedEx: http://www.fedex.com/fm/contact/index.html

 

Printing and Publishing

There are several companies that offer printing services including HBO printing, West Printing and Insta Prints.

Taxi Companies

There is only one taxi company in Palau: EDSB Taxi. Services are limited, as taxis are not easily available.

Taxis cost about USD 2-5 for a 1-3 km ride and USD 10-20 for a 5-10 km ride. Tourist prices are alive and well, and as such tourists pay higher taxi fares than locals.

 

Vehicle Rental

There are multiple vehicle rental companies throughout the state capitals, though it would also be possible to rent a private taxi or vehicle for a mutually agreed amount for several days, if not for a longer period.

Small vehicle rental cost approx. USD 30-50 per day.

Heavy Vehicle rental is also available through Sarangel Heavy Equipment Rental who rent tug and barges, crane trucks, dump trucks lowboys, loaders, rollers and bulldozers.

 

Waste Management and Disposal Services

The Department of Transport and Public Works are responsible for the collection of rubbish in each state. Essentially, all rubbish is landfill, often in dumps which are adjacent to a lagoon or nearby sea.

 

Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and the WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.

Please note: The WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.

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