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The Directorate General for Post and Telecommunication (Direktorat jenderal Pos dan Telekomunikasi) (http://kominfo.go.id) is part of the Ministry of Communication and Information Technology (Departemen Komunikasi dan Informatika) and is the regulatory authority for telecommunications.

There are a number of telecommunication companies operating in Indonesia, however the main operators for cell phones are Telkomsel, IndoSat and XL Axiata. Landline phones are primarily managed by the majority state owned government entity Telekom Indonesia.

Since 2005, all users of prepaid mobile phones are required to register their identity for security purposes at the point of purchase of the sim card via text message. Subscribers are asked to provide information such as name, address, place of birth, date of birth and the number of an identity card. Internet access is widely available throughout Indonesia through the same providers that offer telephone services.
Telkomsel also has established an emergency response team called TERRA (Telkomsel Emergency Response and Recovery Activity. TERRA is tasked with responding during emergencies to accelerate the recovery of telecommunication infrastructure and services in disaster-hit areas. They also will assist in disaster mapping, mobile communications and communication information applications via mobile base transceiver stations (BTS).

For information on Indonesia telecommunications contact details, please see the following link:

4.11 Indonesia Additional Services Contact List

Telephone Services

Is there an existing landline telephone network?

(Yes / No)

Yes 

Does it allow international calls?

(Yes / No)

 Yes

 

On average, number and length of downtime periods

Rarely

Mobile phone providers (List)

  • PT. Telkom Tbk. (all locations)
  • PT. Telkomsel (all locations)
  • PT. XL Axiata (most of district capitals)
  • PT. Indosat (most of district capitals)

Estimated availability and coverage

(Approximate percentage of national coverage)

All of the major providers offer 3G internet service in the larger cities. 

Network coverage outside of the cities can be inconsistent, depending on the telecommunication provider.

Telecommunication Regulation

Radio Communications Licensing (for Rigs, Repeaters and or HTs) for government and non-government agencies is currently performed in two stages; a special telecommunications permit (Telsus) and radio station license (ISR).
Telsus permissions are required for all government agencies who want to use radio communications, while for Legal Entities / Private, Telsus permissions are required for more than 80 communication devices and/or has more than 4 radio frequencies.
For Telsus permits no fees are charged, while the costs are incurred on the second stage for processing the ISR, which is issued in the form of SPP (Tax Payment) after the ISR is received and approved by the Directorate General of Post and Telecommunication
All costs incurred to obtain ISR are determined by the Directorate General of Post and Telecommunication.
The applicant should fill the application letter and attached the following documents:

  • A copy of NPWP
  • Design of Network Configuration
  • Development Plan
  • List of equipment/device
  • A copy of certified proof of web Postel/SDPPI
  • A statement that the data provided is correct and the devices used have been certified by the Directorate General SDPPI.

The application letter and supporting documents should be sent to the following address:

Direktur Jenderal Penyelenggaraan Pos dan Informatika
Up. Direktur Telekomunikasi Khusus, Penyiaran
Publik dan Kewajiban Universal.
Gedung Sapta Pesona
Jl. Medan Merdeka Barat No. 17, Jakarta - Indonesia

Regulations

Regulations on usage or import of:

Yes / No

Regulating Authority

Satellite

Yes

Ministry of Communication & Information (MENKOMINFO)

HF Radio

Yes

Ministry of Communication & Information (MENKOMINFO)

UHF/VHF/HF radio: handheld, base and mobile

Yes

Ministry of Communication & Information (MENKOMINFO)

UHF/VHF repeaters

Yes

Ministry of Communication & Information (MENKOMINFO)

GPS

No

None, already registered by the supplier

VSAT

Yes

Ministry of Communication & Information (MENKOMINFO)

Individual Network Operator Licenses Required

  •  N/A

Frequency Licenses Required

  •  The frequency licensing is under the authority of the Directorate General Post and Telecommunication of the Ministry of Communication & Information inJakarta.

Existing Humanitarian Telecoms Systems

The current UN telecommunication systems are managed by UNDSS throughout Indonesia.  Upon request, the system may be available for use.

Existing UN Telecommunication Systems

Organisations 

UNDP/UNDSS

VHF frequencies

 18

HF frequencies

 13

Repeaters

(Locations)

 16 VHF Channels

(Jakarta, Banda Aceh, Bali, Kupang, Jayapura)