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The Ministry of Posts and Telecommunications is the authority responsible for the oversight of the postal system and telecommunications throughout the country.

For information on Cambodia Telecommunications contact details, please see the following link: 

4.10 Cambodia Additional Service Provision Contact List

Telephone Services

Is there an existing landline telephone network?

Yes

Does it allow international calls?

Yes

Number and length of downtime periods (on average)

3 times a year; 1-3 days (landlines)

Mobile phone providers

- Cellcard (Mobitel/CamGSM)

- Smart (Smart Axiata)

- SeaTel

- qb (Cadcomms)

- MetFone (Viettel Cambodia)

- CooTel

Approximate national coverage

Good coverage for 25 provinces nationwide


Telecommunication Regulation

The Directorate of International Telecom of the Ministry of Posts and Telecommunications is responsible for provision, management and promotion of international telecom services, administration of international access numbers and provision of general information to callers.

The Directorate of Frequency Management and Licensing is responsible for the administration of operating and radio communication licenses, radio operator certifications, approval of telecommunications contractors, telecommunications equipment licensing services, telecommunications inspection services and allocation of radio frequencies.

 

Regulations on usage or import

 

Regulations in Place?

Regulating Authority

Satellite

Yes

MPTC - Ministry of Post and Telecommunication

HF Radio

Yes

MPTC - Ministry of Post and Telecommunication

UHF/VHF/HF radio: handheld, base and mobile

Yes

MPTC - Ministry of Post and Telecommunication

UHF/VHF repeaters

Yes

MPTC - Ministry of Post and Telecommunication

GPS

Yes

MPTC - Ministry of Post and Telecommunication

VSAT

Yes

MPTC - Ministry of Post and Telecommunication

Individual Network Operator Licenses Required

  • Licence requests must be submitted for approval at the Ministry of Posts and Telecommunications.

Frequency Licenses Required

The Telecommunication Regulator of Cambodia (TRC) provides to individuals and to the general public an off-line application system to request Radio Frequency Licenses in the Kingdom of Cambodia. The frequency spectrum is a limited resource for the nation, and TRC plays an important role in the management and coordination of the planning, allocation and assignment of frequencies to ensure the efficient delivery of services such as mobile, fixed, satellite, short-range devices and broadcasting. Eligible users for this service are Cambodian citizens, foreign individuals and legal entities. Details of imported equipment have to be submitted in the requests of radio-frequency licenses directly to TRC’s administration.

Existing Humanitarian Telecoms Systems

Based on current security arrangements in Cambodia, the VHF and HF TeleCOM systems are managed by UNDSS and hosted at UNOPS building in central Phnom Penh. HF has to be installed in the field vehicles and all UN agencies have to use the same frequency and channel. Moreover, satellite phone communication is an alternative in case of VHF/HF not being available.

Existing UN Telecommunication Systems

 

UNDSS

WFP

VHF Frequencies

CH1. Tx161.950 - Rx156.950

CH2. Tx161.975 - Rx156.975

CH3. Tx162.000 - Rx157.000

CH4. Tx162.025 - Rx157.025

CH5. Tx158.175 - Rx158.175

CH1. Tx161.950 - Rx156.950

CH2. Tx161.975 - Rx156.975

CH3. Tx162.000 - Rx157.000

CH4. Tx162.025 - Rx157.025

CH5. Tx158.175 - Rx158.175

HF Frequencies

CH1. TX 3,806 RX3,806

CH2. TX 4,606 RX4,606

CH3. TX 4,618 RX4,618

CH4. TX 5,060 RX5,060

CH5. TX 6,260 RX6,260

CH6. TX 6,475 RX6,475

CH7. TX 6,771 RX6,771

CH8. TX 7,434 RX7,434

CH1. TX 3,806 RX3,806

CH2. TX 4,606 RX4,606

CH3. TX 4,618 RX4,618

CH4. TX 5,060 RX5,060

CH5. TX 6,260 RX6,260

CH6. TX 6,475 RX6,475

CH7. TX 6,771 RX6,771

CH8. TX 7,434 RX7,434

Locations of Repeaters

 UNOPS Building

 No. Repeater

VSAT

 

 1371-xxxx

 

Internet Service Providers (ISPs)

In Cambodia, internet connection is recieved through fiber optic cable comming from Hong Kong, Vietnam, and Thailand. There are more than 10 private companies that provide internet through the fiber optic network. Individual organizations can get contracts through these private companies.

Some of the major ISPs in Cambodia are EZECOM, ONLINE, MEKONGNET, WinCAM, CityLink, and Chuanwei.

Internet Service Providers

Are there ISPs available?

Yes

If yes, are they privately or government owned?

Private

Dial-up only?

No, also ADSL/Fiber Optic

Max Leasable ‘Dedicated’ Bandwidth

10 GB

 

Mobile Network Operators (MNOs)

Mobile data penetration deepens as rural areas gain access to smartphones. Cambodia’s telecommunications main players are investing heavily to expand quality services across the Kingdom.

There are eight phone operators in Cambodia as of 2016. Six are mobile operators (Cellcard, Smart, Metfone, qb, SEATEL and Cootel) and two are fixed-line operators with nationwide coverage (Telecom Cambodia-TC and Camintel). Royal Group-owned Cellcard announced earlier that it would roll out nationwide 4G service in 2017 with an investment capital of $200 million backed by one of Cambodia’s largest conglomerates.

For information on MNOs please visit the GSM Association website.

Company

Number of Agent Outlets by Area

Network Strength by Area

Contracted for Humanitarian or Government Cash Transfer

Programmes?

Services Offered

(i.e. Merchant Payment,

Bulk Disbursement,

Receive & Make Payment)

Cellcard

 It is available in 25 provinces.

Good in all areas

No

GsM (900Mhz), UMTS (2100Mhz)
iBanking partner with ANZ Royal and Acleda Bank

Smart

It is available in 25 provinces.

Good in all areas

No

GSM (900/1800MHz), UMTS (2100MHz), LTE (1800MHz)

SmartLuy, Smart Insurance

SeaTel

It is available in 25 provinces.

Generally good, signal may be weak inside buildings

No

GSM, 4G VoiP LTE, Cloud Solution, FDD-LTE (850MHz)

Qb

It is available in 25 provinces.

Good in all areas

No

GSM (1800Mhz), UMTS (2100MHz).

MetFone

It is available in 25 provinces.

Good in all areas

No

GSM (900/1800MHz), UMTS, HSDPA

eMoney agent/mobile transfer

CoolTel

It is available in 5 provinces

Good only in cities

No

GSM (900/1800 MHz)

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