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The Ministry of Posts and Telecommunications is the authority responsible for the oversight of the postal system and telecommunications throughout the country.

For information on Cambodia Telecommunications contact details, please see the following link: 4.11 Additional Services Contact List.

Telephone Services

Is there an existing landline telephone network?

Yes

Does it allow international calls?

Yes 

Number and Length of Downtime Periods (on average)

 3 times a year; 1-3 days (landlines)

Mobile Phone Providers

  • Cellcard (Mobitel/CamGSM)
  • Smart (Smart Axiata)
  • SeaTel
  • qb (Cadcomms)
  • MetFone (Viettel Cambodia)
  • CooTel

Approximate Percentage of National Coverage

 Good coverage for 25 provinces nationwide.

Telecommunications Regulations

The Directorate of International Telecom of the Ministry of Posts and Telecommunications is responsible for provision, management and promotion of international telecom services, administration of international access numbers and provision of general information to callers.

The Directorate of Frequency Management and Licensing is responsible for the administration of operating and radio communication licenses, radio operator certifications, approval of telecommunications contractors, telecommunications equipment licensing services, telecommunications inspection services and allocation of radio frequencies.

Regulations on Usage and Import


Regulations in Place?

Regulating Authority

Satellite

Yes

Telecommunication Regulator Cambodia (TRC)

HF Radio

 Yes

Telecommunication Regulator Cambodia (TRC)

UHF/VHF/HF Radio: Handheld, Base and Mobile

 Yes

Telecommunication Regulator Cambodia (TRC)

UHF/VHF Repeaters

 Yes

Telecommunication Regulator Cambodia (TRC)

GPS

 Yes

Telecommunication Regulator Cambodia (TRC)

VSAT

 Yes

Telecommunication Regulator Cambodia (TRC)

Individual Network Operator Licenses Required

License requests must be submitted for approval at the Telecommunication Regulator Cambodia (TRC).

Frequency Licenses Required

The Telecommunication Regulator of Cambodia (TRC) provides to individuals and to the general public an off-line application system to request Radio Frequency Licenses in the Kingdom of Cambodia. The frequency spectrum is a limited resource for the nation, and TRC plays an important role in the management and coordination of the planning, allocation and assignment of frequencies to ensure the efficient delivery of services such as mobile, fixed, satellite, short-range devices and broadcasting. Eligible users for this service are Cambodian citizens, foreign individuals and legal entities. Details of imported equipment have to be submitted in the requests of radio-frequency licenses directly to TRC’s administration.

Existing Humanitarian Telecoms Systems

Based on current security arrangements in Cambodia, the VHF and HF Telecom systems are managed by UNDSS and hosted at UNOPS building in central Phnom Penh. HF has to be installed in the field vehicles and all UN agencies have to use the same frequency and channel. Moreover, satellite phone communication is an alternative in case of VHF/HF not being available.


Existing UN Telecommunication Systems


UNDP

WFP

VHF Frequencies

CH2. Tx161.975 - Rx156.975

CH4. Tx162.025 - Rx157.025

CH5. Tx158.175 - Rx158.175

CH6. Tx158.2 - Rx158.2

CH7. Tx157.05 - Rx157.05

CH2. Tx161.975 - Rx156.975

CH4. Tx162.025 - Rx157.025

CH5. Tx158.175 - Rx158.175

CH6. Tx158.2 - Rx158.2

CH7. Tx157.05 - Rx157.05

HF Frequencies

CH5. 6.26

CH6. 6.475

CH7. 6.771

CH8. 7.434

CH5. 6.26

CH6. 6.475

CH7. 6.771

CH8. 7.434

Locations of Repeaters

 Exchange Square Building

 No. Repeater

VSAT


 1371-2000

Internet Service Providers (ISPs)

In Cambodia, internet connection is received through fibre optic cable coming from Hong Kong, Vietnam, and Thailand. There are more than 10 private companies that provide internet through the fibre optic network. Individual organizations can get contracts through these private companies.

Some of the major ISPs in Cambodia are EZECOM, ONLINE, MEKONGNET, WinCAM, CityLink, TC, and Chuanwei.

Internet Service Providers

Are there ISPs available?

 Yes

If yes, are they privately or government owned?

 Private

Dial-up only?

 No, also ADSL/Fiber Optic

Approximate Rates

Dial-up

N/A

Broadband

N/A

Max Leasable ‘Dedicated’ Bandwidth

 No limits, based on customer requirement.

Mobile Network Operators (MNOs)

Mobile data penetration deepens as rural areas gain access to smartphones. Cambodia’s telecommunications main players are investing heavily to expand quality services across the Kingdom. The Cambodian mobile market is fragmented among six mobile network operators (MNOs), sharing a volume of over 21 million mobile phone users. This represents a 130% mobile penetration. In 2019, more than 75% of mobile subscribers had access to the internet, largely compensating the very low penetration of fixed broadband services.

For information on MNOs please visit the https://www.trc.gov.kh/en/consumer/tariff-for-services/mobile-services/

Company

Number of Agent Outlets by Area

Network Strength by Area

Contracted for Humanitarian or Government Cash Transfer Programmes?

Services Offered

CELLCARD

It is available in 25 provinces.

Good in all areas

No

GSM (900Mhz), UMTS (2100Mhz),4G

Smart Cambodia

It is available in 25 provinces.

Good in all areas

No

GSM (900Mhz), UMTS (2100Mhz),4G

Seatel Cambodia

It is available in 14 provinces.

Good in all areas

No

GSM (900Mhz), UMTS (2100Mhz),4G

METFONE

It is available in 25 provinces.

Good in all areas – strong coverage in remote area

No

GSM (900Mhz), UMTS (2100Mhz),4G

CooTel Cambodia

No information

Good in town

No

GSM (900Mhz), UMTS (2100Mhz),4G

Qbmore

No information

No information

No information

No information

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