Mostly every citizen of Ukraine has telephone and/or mobile phone connection. Internet access is available in cities and main transport corridors, expanding into smaller settlements.

All types of communication network throughout Ukraine are well developed and modernized. Changes over a recent period in the Eastern Non-Government Controlled region have seen many operator change from Ukrainian to Russian service providers.

For more information on telecoms contacts, please see the following link: 4.5 Ukraine Additional Service Provision Contact List 

Ukrtelecom (www.ukrtelecom.ua) is major Ukrainian national telecommunication operator. It provides telephone communication services throughout Ukraine, rendering all kinds of telecommunication services. Ukrtelecom covers 78% of fixed-line local telephone. This company no longer operates in the NGCA region.

Telecommunications Regulations

Under the Article 17 of the Law of Ukraine “On Telecommunications” National Commission for the State Regulation of Communications and Informatization” (NCCIR) is an authority of state regulation in the area of telecommunications. The NCCIR was established by the Decree of the President of Ukraine as of 23 November 2011 No. 1067/2011 on the Law of Ukraine "On Telecommunications". The Regulations on the NCCIR was approved by the same Decree. Website of the NCCIR is available at the link: www.nkrzi.gov.ua.

Existing Humanitarian Telecoms Systems

No humanitarian telecoms systems are operating in the country due to laws and limited requirement.

Internet Service Providers (ISPs)

Ukrtelecom is the largest Internet access provider (as well as fixed telephone provider) and the only UMTS 3G provider in Ukraine. In particular, it was serving over 1.4 million DSL/ISDN fixed access clients in June 2012.The second-largest provider Volia is a major player specializing in cable access combined with TV signal. Both MTS and Kyivstar (Ukraine's largest mobile phone operators) also offer fixed broadband access along with their mobile Internet services. Both companies also offer a 3G mobile access: the Kyivstar is reselling the Ukrtelecom's UMTS services and the MTS is maintaining its own CDMA2000 network in major urban areas.

Changes over a recent period in the Eastern Non-Government Controlled region have seen many operator change from Ukrainian to Russian service providers.

Mobile Network Operators (MNOs)

On the NGCA only 3 mobile operators provide connection, namely MTS, Lugacom for Luhansk and Phoenix for Donetsk.

According to Expert & Consulting (E&C), the top-10 Ukrainian fixed Broadband Internet service providers had about 3, 36 million subscribers as of the 2nd quarter of 2012; as of the 3rd quarter, that figure rose to about 3, 46 million subscribers. According to estimations of Expert & Consulting (E&C), there were 7,06 mln. subscribers of fixed Broadband Internet at the end of 1st half of 2013.

 For information on MNOs please visit the GSM Association website.