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Mostly every citizen of Ukraine has telephone and/or mobile phone connection. Internet access is available in cities and main transport corridors, expanding into smaller settlements.

All types of communication network throughout Ukraine are well developed and modernized. Changes over a recent period in the Eastern Non-Government Controlled region have seen many operator change from Ukrainian to Russian service providers.

For more information on telecoms contacts, please see the following link: 4.5 Ukraine Additional Service Provision Contact List 

Ukrtelecom (www.ukrtelecom.ua) is major Ukrainian national telecommunication operator. It provides telephone communication services throughout Ukraine, rendering all kinds of telecommunication services. Ukrtelecom covers 78% of fixed-line local telephone. This company no longer operates in the NGCA region.

Telephone Services

Is there an existing landline telephone network?

Yes

Does it allow international calls?

Yes     

Number and Length of Downtime Periods (on average)

 No

Mobile Phone Providers

List

Approximate Percentage of National Coverage

100

Telecommunications Regulations

Under the Article 17 of the Law of Ukraine “On Telecommunications” National Commission for the State Regulation of Communications and Informatization” (NCCIR) is an authority of state regulation in the area of telecommunications. The NCCIR was established by the Decree of the President of Ukraine as of 23 November 2011 No. 1067/2011 on the Law of Ukraine "On Telecommunications". The Regulations on the NCCIR was approved by the same Decree. Website of the NCCIR is available at the link: www.nkrzi.gov.ua.

Regulations on Usage and Import

 

Regulations in Place?

Regulating Authority

Satellite

Yes

 www.nkrzi.gov.ua

HF Radio

Yes

State Service of Communication of Ukraine

UHF/VHF/HF Radio: Handheld, Base and Mobile

Yes

 NCCIR

www.nkrzi.gov.ua

UHF/VHF Repeaters

Yes

 NCCIR

www.nkrzi.gov.ua

GPS

Yes

 www.nkrzi.gov.ua

VSAT

Yes

 www.nkrzi.gov.ua

Individual Network Operator Licenses Required

Yes

Frequency Licenses Required

Yes

Existing Humanitarian Telecoms Systems

No humanitarian telecoms systems are operating in the country due to laws and limited requirement.

Internet Service Providers (ISPs)

Ukrtelecom is the largest Internet access provider (as well as fixed telephone provider) and the only UMTS 3G provider in Ukraine. In particular, it was serving over 1.4 million DSL/ISDN fixed access clients in June 2012.The second-largest provider Volia is a major player specializing in cable access combined with TV signal. Both MTS and Kyivstar (Ukraine's largest mobile phone operators) also offer fixed broadband access along with their mobile Internet services. Both companies also offer a 3G mobile access: the Kyivstar is reselling the Ukrtelecom's UMTS services and the MTS is maintaining its own CDMA2000 network in major urban areas.

Changes over a recent period in the Eastern Non-Government Controlled region have seen many operator change from Ukrainian to Russian service providers.

Internet Service Providers

Are there ISPs available?

 Yes

If yes, are they privately or government owned?

 Private

Dial-up only?

 No

Approximate Rates (local currency and USD - $)

Dial-up

Vary, different levels available

Broadband

Vary, different levels available

Max Leasable ‘Dedicated’ Bandwidth

 100 Mbs/sec

 

Mobile Network Operators (MNOs)

On the NGCA only 3 mobile operators provide connection, namely MTS, Lugacom for Luhansk and Phoenix for Donetsk.

According to Expert & Consulting (E&C), the top-10 Ukrainian fixed Broadband Internet service providers had about 3, 36 million subscribers as of the 2nd quarter of 2012; as of the 3rd quarter, that figure rose to about 3, 46 million subscribers. According to estimations of Expert & Consulting (E&C), there were 7,06 mln. subscribers of fixed Broadband Internet at the end of 1st half of 2013.

 For information on MNOs please visit the GSM Association website.

Company

Number of Agent Outlets by Area

Network Strength by Area

Contracted for Humanitarian or Government Cash Transfer Programmes?

Services Offered

(i.e. Merchant Payment,

Bulk Disbursement,

Receive & Make Payment)

Kyivstar

www.kyivstar.ua

 Not in NGCA

Very good

No

All

MTS

www.mts.ua

Whole of Ukraine

Very good

No

All

Life

www.life.ua

 Not in NGCA

Very good

No

All

Fenix

www.phoenix-dnr.ru

Only in NGCA

Very good

No

All

Lugacom

www.lugacom.su

 Only in NGCA

Very good

No

All