Overview

The national market is offering a broad range of services however the level of quality will depend on the service provider’s capacity (number of equipment/items, level of technology etc.…) Additional services are mainly centralized in the major towns of Ouagadougou and Bobo Dioulasso then might be variable at regional level (Kaya, Fada Ngourma, Dori, Ouahigouya…).

For more information on company contact details, please see the following link: 4.11 Additional Services Contact List.

Accommodation

Major towns and main regional cities offer accommodation solutions from hotel, guesthouse to rental house with a large panel of services when available (catering, laundering, internet, car rental, airport transfer etc…). However, due to the current insecurity situation in the country, it is strongly recommended by UNDSS to stay in places which meet minimum security criteria (e.g. fence with a protection wall, generator back-up, professional guard service etc.…). Therefore, humanitarian organizations need to conduct a  security assessment prior clearing a place for their own staff. Last 2019, the MCAT issued a list of establishment authorized to operate in country (see here) then additional options are available on Booking.com, Airbnb, rental agencies or announced published on specific groups in social network (e.g. Facebook).

Electricity and Power

The national electricity production is managed by the SONABEL a State Company created by decree n ° 76/344 / PRES / MTP / URB of September 15, 1976. Its role is to produce, import, transport, distribute and export electric power plus to ensure the management of the public service of electricity. In addition, the Burkina Faso's rural electrification process under the program « Electricité pour tous » is developed in collaboration with the Coopel (coopératives d’électricité) which is playing a local role on behalf of the SONABEL. According to the latest ARSE 2019 Activity report[1], SONABEL customers experienced an average of 149 cuts which lasted a total of 86 hours. Therefore, a generator backup is recommended to face power cuts which often occur in the country.

Financial Services

Last September 2021, the BCEAO (Banque Centrale des États de l'Afrique de l'Ouest ) has published the updated list of banks and financial institutions operating in Burkina Faso. They offer a broad range of services (credits card, currency exchange, loan credit and web services) with an agency network across the country.
Money transfer is also available in the country with Western Union, MoneyGram or through mobile operators (Orange Money, Moov Money).

List of Banks (15)

• Bank of Africa - (BOA)
• Banque Atlantique
• Banque Agricole du Faso (BADF)
• Banque Commerciale du Burkina (BCB)
• International Business Bank (IB Bank)
• Vista Bank Burkina
• Banque Sahelo-Saharienne pour l’investissement et le Commerce  (BSIC)
• Coris Bank International (CBI)
• Ecobank
• Banque de l’Union (BDU-BF)
• Société Générale BF
• United Bank for Africa Burkina (UBA)
• Wendkuni Bank International

• Orabank Cote d’Ivoire (succursale du Burkina)
• CBAO Groupe Attijariwafa Bank (succursale du Burkina)
  
  

List of financial institution with banking activities (4)

• Fidelis Finance Burkina Faso
• Société Burkinabè de Crédit Automobile (SOBCA)
• Société Financière de Garantie Interbancaire du Burkina (SOFIGIB)

• Société Africaine de Crédit Automobile (ALIOS Finance, succursale du Burkina)

Clearing and Forwarding Agents

There is currently 62 forwarding agents approved and authorized by the Customs to operate in country (see list here) as date of February 2021. Their head offices are mainly based in Ouagadougou with representatives across the country (land border entries, ports at corridor level…). Both local and international companies are covering this sector in Burkina Faso with major actors like Bolloré Logistics, Maersk, R-Logistics or Ceva Logistics.

Handling Equipment

Forwarding agents and specialized companies (e.g. Premium Burkina Faso, Burkina Equipment CAT, CFAO Equipment…) have the capacity to provide handling equipment when required. This service can be negotiated either through a rental service contract or a lease plan (forklift, trolley, trans-pallet, crane…) Wooden pallets are available locally with different quality level while plastic pallets need to be imported.

La Poste Burkina Faso is the principal postal service in country with a network of 116 agencies across the country and obtained the ISO 9001 V 2015 certification last May 2019. La Poste Burkina Faso offers a broad range of service to both individuals and business customers from mail, parcel service, finance and e-service. As date of June 2021, the postal sector is composed of 25 service providers authorized by the ARCEP to operate in the country (see below table).
Then, main couriers services like Fedex,and DHL are operating in Burkina Faso.

Printing and Publishing

Offset and digital printing services are available mainly in Ouagadougou or Bobo Dioulasso with companies fitted with modern equipment and staff trained in the latest printing technologies to meet customers’ needs (e.g. Grande Imprimerie du Burkina, Graphi Imprim, Imprimerie Industrie Graphic du Faso…).

Taxi Companies

This sector is informal and shared taxis recognizable by their green color are a common way to circulate in the urban area. A shared taxi is following a set route then picks up passengers along the road. Overall, shared taxis are not really in a good mechanic state and drivers do not respect the number of passengers authorized to sit in their car. Rate starts from 300 CFA and the price will increase depending on the final destination and/or the number of luggage. Therefore, it is not recommended to use a shared taxi however there is alternative options like to privatize a taxi for one hour or the full day, to rent a car with driver through a hotel or to book a taxi from a newly company called Taxi Jaune available in Ouagadougou.

Photo Lefaso.net

Vehicle Rental

Vehicle for rent is available in the country from sedan car to 4x4 and with or without driver. Rental can be negotiated on daily basis or through a long-term agreement (e.g. Locaufaso, CFAO Motors Burkina, Sags-sarl Location…)

Waste Management and Disposal Services

Waste management is under the responsibility of the municiplities but they do not have the capacity to organize such of activities therefore hygiene and water-borne diseases are a serious concern in country. In this regard, the government and municipalities are working closely to implement waste management solution like the SDGD (Schéma Directeur de Gestion des Déchets) in Ouagadougou. In addition, private companies or local initiative are participating to improve the waste management and to sensibilize the population to change their habits (stop burning or dumping trash everywhere).

Regarding bio medical waste management, the government is implementing a new plan called Plan de Lutte contre les Infections et de Gestion des Déchets (PLIGD) to improve the system for fighting infections associated with healthcare in the context of COVID-19.

Regarding the electrical and electronic equipment waste management, the MEEVCC (Ministère de l'Environnement, de l'Economie verte et du Changement Climatique) has signed an agreement with the group Société Générale de Surveillance SA which include a service covering all stage from production to recovery, from recycling to sustainable waste disposal.

Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.

Please note WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.

[1] Full report available here